Kamsons Pharmacy Reviews 

3,895
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to assist with medications and provide excellent customer care. Many people highlight the outstanding service, noting the efficiency, politeness, and personalized approach that makes their visits pleasant and reassuring. However, some customers also noted issues with customer service, experiencing rudeness, dismissive attitudes, and problems with prescription fulfillment, leading to anxiety and inconvenience. There were also instances where people found the service unprofessional, with staff not checking prescriptions or being unhelpful when issues arose.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as efficient, quick, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the excellent and 5-star... See more

Location

Clients share ambiguous opinions on location, with many reviewers appreciating the convenience of having a... See more

Product

Users describe ambiguous interactions with product, with some customers experiencing issues related to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

The service from this Chemist is outstanding Staff are excellent so friendly helpful and professional We have been using this chemist for-at least 10 years now and we are more than happy to r... See more

Company replied

Rated 5 out of 5 stars

I have been going to Kamsons East Street Chichester for 7 years now, and I feel I have to mention a particular member of staff who has stood out to me for the last 6 months and especially today, her... See more

Company replied

Rated 5 out of 5 stars

I have just come off the phone with my local Kamson at Tesco Durrington. I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me throu... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,895)

294 reviews in the last 12 months

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Rated 5 out of 5 stars

Kamsons in Wrythe Lane Carshalton…

Kamsons in Wrythe Lane Carshalton provide an excellent service. They link with my GP and let me know when my prescriptions are ready. They are polite, friendly, knowledgable and offer prompt drop in vaccine services

20 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Roger,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

A great service

Just had a covid jab at Kamson’s Wellsbourne Brighton. I’ve always experienced a good service there, today being no exception. Staff are polite and friendly and the pharmacist saw to me quickly and efficiently, providing me with the knowledge I needed. I would not hesitate to recommend this branch of Kamson’s.

20 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Paul,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

My experience at kamsons is always a…

My experience at kamsons is always a good one
They are extremely helpful with all things and have the time to chat with customers. Sam rhe pharmacist is very patient and knowledgeable if hes unsure will research it for you. All staff should be pleased with their customer service

17 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Lynne,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Excellent as always

Excellent as always! Covid Jab, didn’t feel a thing, very good!

17 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

HI,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kamsons in Littlehampton well done

Kamsons in Littlehampton does a really good job considering they are now the only pharmacy in Littlehampton. Their clientele has virtually trippled in the last 10 years an assistant told me today but they still manage to be cheerful and knowledgeable throughout the day. Well done all the Kamsons Littlehampton staff it is much appreciated.

17 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Liz,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Covid vaccine - not available and no cancellation notification

I booked a Covid vaccine appointment, told on arrival that they didn’t have any vaccine. When I asked why I hadn’t been notified of the cancellation, I was told by a voice from the back room “Well I told the website!” Followed up by the shop assistant they don’t have time to contact individual patients. Thanks for coming in. Total waste of time.

16 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Good Morning,

Thank you for taking the time to leave a review, I am very sorry to hear about your experience. I believe the branch may have expected the website to cancel appointments when it was updated, I am very sorry that this did not occur.

Please email contact@kamsons.co.uk with full details of your visit so that we can investigate with the pharmacy.

Rated 1 out of 5 stars

absolute joke of a company

St Stephens walk
absolute joke of a company requested 31st march had to ring 15th April to ask where meds as none for next day
they had held onto the whole order because of one missing item (1 of 4 of the same thing)
when delivered 4 different meds not in bag so no meds for next morning nothing important just heart kidney diabetes etc
had to ring twice again as first time took so long to NOT answer it disconnected and second time girl had attitude like it was my fault then spoke to same woman as morning call who eventually rang back and said she was going to redo the missing meds as were all on same script but did not know what happened
PURE NEGLIGENCE

just had call and told rest of missing meds will be her this morning
not only was the word SORRY NOT used once during the call but i have missed 4 meds i should have taken by now
NO URGENCY to correct their incompetence/negligence ie i should have been first on their delivery schedule

15 April 2026
Unprompted review
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Reply from Kamsons Pharmacy

Hi Michael,

Thank you for your review. I am sorry to hear that you are unhappy with the service that you have received at our St Stephens branch.

I am investigating this complaint and will get back to you by email.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

What an amazing pharmacy next to…

What an amazing pharmacy next to Tesco’s in West Durrington always friendly no cues great service best pharmacy I’ve ever been in

15 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Rob,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Excellent service

Kamsons Pharmacy, Wrythe Lane, Carshalton - despite turning up 2 hours late for my Covid vaccination, they fitted me in with a smile. Very friendly and helpful.

14 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Ann,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

This is a lovely friendly and extremely…

This is a lovely friendly and extremely well managed pharmacy. All of the staff are so friendly and helpful. It’s always bright and clean and well stocked. Highly recommend this store in Meads Eastbourne

13 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Rude and passive-aggressive staff.

Rude and passive-aggressive staff at Penge Kamsons who feel dismissive and unhelpful.
Privacy concerns: I’m worried about how personal information is handled.
Overall, the experience was frustrating and left me questioning the level of customer care and confidentiality.

30 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Really good

Bobby is really good always willing to help

7 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Madison,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

I am a regular at Kamsons in…

I am a regular at Kamsons in Durrington they are such beautiful staff helpful full of support knowledge and if they do not no there try to look it up for you I have seen tears turn to laughter and frowns turned up side down to me there no longer shop staff there friends no more than that there family and as for that CHEEKY HELEN I all was leave with a smile over the years her words have help me so a big thank you to all 10 STARS NOT 5

11 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Clifford,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The staff at Durrington Kamsons

The staff at Durrington Kamsons, Worthing, are really lovely and helpful. They form such a happy team that it is a pleasure going to this pharmacy. Well done to each and everyone of you.

7 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff.
I was greeted, and helped by Helen.
She was really helpful and a pleasure to be served by.

8 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Sarah,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Excellent service at the Highcliffe branch

Excellent service at the Highcliffe branch (344-346 Lymington Road) I called on a Saturday at 9am (Easter weekend) as my dads medication hadn't been delivered the previous week. Turns out the Drs hadn't signed off the repeat prescription but the team at Kamsons sorted it all that morning and delivered out to him a few hours later. Really friendly and brilliant service - thank you!!

4 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Laura,

Thank you for your 5-star review. I am pleased to hear that you have received great customer service at our Highcliffe branch. I have forwarded on your review to the team with a big well done.

Kind Regards,
Kamsons Team

Rated 1 out of 5 stars

Pound hill pharmacy april 4th

Pound hill pharmacy april 4th. My partner was denied her prescription at 1pm on saturday when the pharmacy is due to close but was still serving other customers she physically cried and begged the pharmacist who was cold callous and still said no.The pharmacy will be closed sunday and monday. Without her prescription she will be very ill.

4 April 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Dear patient, I am sorry to read you are unhappy with the service provided by our pharmacy. I see that you have also emailed us and we will send a full response privately.

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