Kamsons Pharmacy Reviews 3,849

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and friendly demeanor, making every interaction a pleasant one. The service provided is frequently described as outstanding, efficient, and prompt, with many appreciating the personalized and caring approach, especially when dealing with health concerns or prescription needs. People often highlight the staff's knowledge and willingness to go the extra mile, ensuring a smooth and reassuring experience for all. However, some customers also noted issues with service and customer care, citing instances of unprofessionalism, unfulfilled obligations, and difficulties in communication, such as unanswered calls or being cut off. A few other people also felt that staff could be rude, dismissive, or unhelpful, leading to frustrating experiences with prescription collection and general inquiries.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction and... See more

Location

Customers consistently note ambiguous experiences with location, with some expressing satisfaction with their... See more

Product

Reviewers mention ambiguous feedback about product availability and dispensing accuracy. While some customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just come off the phone with my local Kamson at Tesco Durrington. I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me throu... See more

Company replied

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

Pharmacist in Hailsham, young male, i think American accent he had. So pleasant & friendly. Tried to get Dr's appointment since before Christmas via phone, video call appointment, on app to not succe... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete lack of Customer Service & understanding

After 20yrs of carrying 2xAdrenaline injectors, Kamsons dispensed 2 of differing short expiry dates. If use of first fails to alleviate anaphylaxis, second must also be used. Differing dates mean the later is wasted as reorder essential at earliest expiry. Alternative, order individually and double both mine & GP's workload. Kamsons refused to assist in any way stating "cannot govern dates". Complete lack of Customer Service & understanding. Avoid and switch to better Pharmacies. I've made requested contact to no avail!

26 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Dear patient, I am sorry you are unhappy with the service provided by our pharmacy. If you would like to discuss your experience further, please email contact@kamsons.co.uk.

Rated 5 out of 5 stars

A brilliant Pharmacy, quite exceptional.

What made our visit so great??. Well quite simply, the staff.
Medicines are medicines wherever you go, but, at this branch of Kamsons the staff are all so personable. They help with anything you may need their advice or help on.
The efficiency and politeness of ALL staff make it a pleasant experience to enter this pharmacy.
Thank you London Road Kamsons.

19 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Ron,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

County Oak Medical centre branch.

County Oak Medical centre branch.
They were offering free blood pressure checks. I was seen by the lovely Rania who was very personable and professional. As she was slightly concerned she suggested I be monitored for 12 hours and so set me up to easily be able to do that. Rania will review results with me when I go back in tomorrow and I have full confidence that she will know what next steps will be, if any.

23 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review. I am pleased to hear that you have received great customer service at our Carden Hill branch.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kamsons North Bersted, Bognor Regis

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly.
Shop and dispensing personnel the same.
Moved to this pharmacy 3 or 4 years ago and they have been consistently outstanding and supportive. Just what you need when you or your loved ones have health issues.
This has got to be the best chemist in town. Thank you!!

23 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Mike,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kamsons Chichester

I have been a customer at kamsons since moving here around 6 months ago and I cant fault them whatsoever. There's been one mistake which was handled professionally and was quickly resolved. The staff are absolutely lovely and really.maks me feel comfortable and cared for. Highly recommend this pharmacy +

20 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Chloe,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Great staff

Great staff. Knowledgeable and friendly. Happy to give advice and support.

16 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Elizabeth,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Great service

Great service, very attentive and helpful. Very efficient at sorting prescriptions and are very quick to chase up any delays; much quicker than the larger medical centres and a more personal service. The staff are very pleasant and friendly

6 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Michael,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Thank you again for your outstanding…

Thank you again for your outstanding customer service. On a busy day or with a small que, each & every customer is given the time he or she needs. You never feel rushed or that your wasting time. Unfortunately it is rare these days in a busy world to find such attentive staff. I am always met with a friendly smile & kindness from every member of staff here without exception. Ive said it before but really feel I need to say it again. Thank you 🙏

16 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The team are efficient

The team are efficient, helpful and kind.
I find them approachable with any medical queries.

20 February 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Heather,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience with Mersea Road Colchester Pharmacy. My wife came with an emergency prescription from A&E for a severe ear infection, but we were refused service because we arrived just one minute after closing time on a Saturday.

Considering that the pharmacy is closed on Sunday and the prescription could not be dispensed before Monday, there was no willingness to help, no basic empathy, and no practical advice on where to go instead.

In situations involving acute pain and urgent medical treatment, a more humane and professional approach is expected. This experience felt extremely dismissive and stressful

14 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Alex,

Thank you for your review. I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Five stars

For many many years my family including myself have been getting our prescriptions from Kamsons pharmacy in Mitcham. And from day one the staff have been very friendly and accommodating. The staff would always sort out issues making our lives easier. The staff would even send us a text reminder when the medication is ready. We have never been let down. Very efficient.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Went to kamsons Fulbeck Ave Durrington…

Went to kamsons Fulbeck way Durrington Worthing to order my mothers prescription and spoke to pharmacist Shams to explain that I had not been well and my. Mum medication had not been ordered He very promptly did an urgent script for her and was able to take with me Amazing service Thank you I work with urgent care and will definitely be using this pharmacy when able to Thank you

11 March 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Nikki,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look