Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more
I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more
Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more
Company details
Written by the company
Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.
Contact info
1440 Gerrard Street East, M4L 1Z8, Toronto, Canada
- 416-463-3111
- Info@kalakendar.com
- kalakendar.com
4.6
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
welcoming and good vibes
20 August 2023
Very prompt delivery and service and…
Very prompt delivery and service and dhol we received was amazing
17 August 2023
The khamak
I made an error with the Canadian to usd conversion. I attempted to cancel my order. Mickey gave me a personal call to explain the process. My order was processed successfully. I received the khamak in perfect condition, I am enjoying playing now. Kala Kandar rocks!!
15 August 2023
Excellent customer service
Excellent customer service!
I took my harmonium in for repair.
The agent took time to explain everything to me in detail and assured me that they will do their best regarding the repair and that the instrument sound amazing as it used to and that was what they did.
I am one very happy customer.
Cheers guys!!!
7 August 2023
Harmonium Yearly Service
I couldn't be happier with the quality and care from Kala Kendar! Driving up from Windsor every year or two to service my harmonium is always such a pleasure! From quick email responses to book an appointment to text confirmations, everything is always seamless! And my harmonium always sounds fantastic afterwards!
2 August 2023
You sent sub-standard merch and did not…
You sent sub-standard merch and did not offer to replace it. As a musical instrument builder, I understand that pegs need to be fit to the instrument. I received one quite warped one, and several quite straight ones. After sending a picture of the warped peg, I expected a new, correct peg to be sent, not to be asked to return the merchandise for refund.
31 July 2023
Reply from Kala Kendar Music Warehouse
Hi Dean,
It seems like there are some half-truths being said and perhaps you need to vent out your frustrations on someone. We were always willing to resolve the issue your facing, but since you've made a false accusation of us, I will include a copy of the conversation which you had with us over email:
Email 08/05/2023:
Hello Dean,
I’m sorry you’re not happy with your recent purchase with us, and I will do whatever I can to make it right.
First off, the Sitar Peg Tarb Decorated Dark is a rough cut, and as with all handmade parts for the sitar will have to be sanded and fitted for your specific sitar. A little extra meat (wood) on the sitar peg will provide you the levy way to sanding it to fit the peg hole. This is how we do it in our shop on all the sitars we setup for repairs. The sitar pegs are never perfectly straight and don’t have to be for the performance of the peg.
If you’re not completely happy with your purchase, you are always welcome to return it back for a full refund, no issues.
Kala Kendar Music.
Excellent service
Sundeep contacted me to check that I was ok with there being a potential shipping delay due to my choice of postage/shipping. The strings arrived much sooner than he anticipated anyway but it was great to have this level of concern and contact to ensure a positive experience. :)
11 July 2023
Quality service, quality instrument
My experience with Kala Kendar Music Warehouse was outstanding because they were great communicators, very helpful and polite. The instrument I ordered was being made in India and when there had been a delay in the arrival of the shipment, a Kala Kendar's representative informed me of other in-stock options, and I was able to change my order with their help.
The instrument arrived in time for our son's birthday. He was surprised and we all were pleased. The shruti box is beautifully crafted of teak and copper, a quality instrument.
4 July 2023
Wonderful experience!
Wonderful experience ordering my shruti box from KalaKendar! Fast responses. Great product. Arrived quickly and safely. Sounds amazing. Thank you!
24 June 2023
Great customer service
Great customer service. Explained details about musical instruments in such a way that we knew exactly what we were purchasing.
18 June 2023
Absolutely fantastic service
Absolutely fantastic service. I dropped my sitar off to be re-strung. The gentleman was knowledgeable, polite, and so very efficient. The job was done in 24 hours to an exacting level of quality. Will definitely be a repeat customer. Highly recommended for all your Indian musical instrument maintenance needs.
5 July 2023
Unprompted review
Reply from Kala Kendar Music Warehouse
Thank you Raywat for your glowing review, It was my pleasure helping you get the service you needed for your instrument, hoping you visit us again soon!
Excellent once again
Once again, everything was as expected (better actually) based on the photo and description online, including the measurements which was critical for my purchase. The shipping was super prompt, and the pricing totally fair.
25 June 2023
Excellent service and detailed…
Excellent service and detailed description of what was needed for my harmonium. Would recommend to all, Kala Kendar is a cut above other music shops I have dealt with in the past.
31 May 2023
Great as usual! 5-star
Always great product, very fast shipping. I'm a repeat customer, and highly recommend
3 May 2023
Good communication
Good communication; bit of a delay in delivering the instrument but they were very upfront about it. Without the delay they would get 5 stars
7 May 2023
Tabla purchase
Micky was a great help in helping me purchase a new tabla set. He was patient as I couldn't decide on which dayan I wanted to acquire. He allowed me to sit on the floor to give it a full test and when I finally made my decision, he carefully wrapped the set in plastic wrap so the set wouldn't be damaged during transport. Great experience
6 May 2023
Reply from Kala Kendar Music Warehouse
Thank you Dhanesh for your glowing review, It was my pleasure helping you find the right instrument, hoping you visit us again soon!
Kala Kendar highly recommended
Micky is a great music distributor- I’ve been buying my Indian instruments from him for over 20 years. Highly recommended for quality
5 May 2023
Reply from Kala Kendar Music Warehouse
Thank you Donald for your glowing review, It was my pleasure helping you find the right instrument, hoping you visit us again soon!
Knowledgeable service and guidance
Knowledgeable service. Large selection. Guidance to narrow down what I was looking for.
12 April 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.