Kala Kendar Music Warehouse Reviews 323

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people appreciate the staff's knowledge and helpfulness, making their purchasing decisions easier. The delivery service is frequently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. However, some customers also noted issues with receiving their items, with one person reporting that their order never arrived. Another reviewer mentioned a chipped part on their product, specifically where the manufacturer's name or number was located.

What people talk about most

Product

Users describe positive interactions with product. Customers are pleased with the quality and selection of... See more

Quality

Reviewers mention positive feedback about quality. Customers are pleased with the quality of the products,... See more

Service

Consumers find service to be positive. Many reviewers praise the high level of quality and care, with some... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the good delivery time and... See more

Based on these reviews

Rated 5 out of 5 stars

Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more

Rated 5 out of 5 stars

Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more

Rated 5 out of 5 stars

I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more

Rated 5 out of 5 stars

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more


Company details

  1. Musical Instrument Store
  2. Department Store

Written by the company

Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was in need of a Dayan for a…

I was in need of a Dayan for a recording session, Mickey listened to my needs and quickly found a drum for me. A very nice Kishor Vhatkar C drum was delivered. Mickey has provided top notch service many times over the years and I’m always appreciative of his knowledge and help. Thank you Mickey and to the Kala Kendar team.

27 February 2026
Rated 1 out of 5 stars

I never received the items, why you want me to write review.

I never received the items.

2 February 2026
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you for reviewing Kala Kendar on trust pilot; A family owned and operated company since 1991. The review option is automated through trust pilot.
Unfortunately your review is towards Canada Post/US Mail, the shipping option you've selected to ship your Shenhai reeds. Your order with Kala Kendar was processed in a timely fashion, in fact it was shipped out the following business day. The fact that your order was stuck with US customs does not make the merchant at fault, it's due to ever so changing US government polices. The fact that you selected the post office so ship your goods; which can take 2 - 4 weeks as stated on our shipping policy... this is why CanadaPost/US Mail the cheapest shipping option.

Rated 5 out of 5 stars

West Indian Dholak

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendations on dholaks which I was shopping for. When arriving to the store, the lady at the counter was so friendly and welcoming. She directed us upstairs where they have a large and beautiful selection of Indian style instruments. The salesperson upstairs, was also phenomenal and very knowledgeable and also very helpful in the selection. No rush, no pressure. Pricing also very reasonable.

24 January 2026
Rated 1 out of 5 stars

Delivery was to be done by Jan 14

Delivery was to be done by Jan 14, then it became Jan 19. To date the item is not delivered and apparently Canada Post cannot tell me when delivery might happen. Why use Canada Post when it cannot deliver items in time. Why not use other mail carriers?

6 January 2026
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you for reviewing Kala Kendar on trust pilot; A family owned and operated company since 1991.
Unfortunately your review is towards Canada Post/US Mail, the shipping option you've selected to ship your dholak head. Your order with Kala Kendar was processed in a timely fashion, in fact it was shipped out the following business day. The fact that your order was stuck with US customs does not make the merchant at fault, it's due to ever so changing US government polices. The fact that you selected the post office so ship your goods; which can take 2 - 4 weeks as stated on our shipping policy... this is why CanadaPost/US Mail the cheapest shipping option.

Rated 5 out of 5 stars

Sales person was very informative

Sales person was very informative, in helping me make my decision for purchase.
Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music warehouse. I'm pleased with the product. Now All I have to do is learn the nuances of the instrument to improve my skill. Only wished there was a manual of operation for someone like me who is new to a harmonium .
Thank you .

3 December 2025
Rated 5 out of 5 stars

Thank you

Thank you , I found the part of the wood is chipped the place where the maker has their name or the manufacturer number. But all is good

31 October 2025

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