I had a few issues with quality of clothing I received but I would say this was a one off as as I have ordered other items and the quality is great. I contacted customer services and Amy and Anna res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really good quality clothing. Always the softest material and so comfortable. Everything feels nice and thick and well Made. Been purchasing Kaiia clothing since last year, & probably a quarter of my... See more
Company replied
The price is truly justified by the quality of their clothes - I’m particularly fond of the hoodies and joggers, though I have bought some shorts and one of the bathing suits before. The shorts... See more
Company replied
Amy dealt with my query from start to finish, with several emails going back and forth. Very helpful to have the continuity of the same advisor each time. She was as helpful as she could be, within th... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Lingerie Store
- Outerwear Store
- Plus Size Clothing Store
- T-Shirt Store
Written by the company
Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIA
Contact info
United Kingdom
- support@kaiiathelabel.com
- kaiiathelabel.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely excellent quality items
Absolutely excellent quality items! So soft and cosy inside and out! Customer service term are fab! Highly recommend
3 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Lauren,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying the quality of our items at Kaiia. We take great pride in ensuring that our customers receive only the best, and it's gratifying to know that our efforts are appreciated.
We are also glad to hear that you had a positive experience with our customer service team. Providing exceptional service is a priority for us, and your recommendation means a lot.
Thank you once again for your support, and we look forward to serving you again soon!
Sam x
Have so many of these tracksuits…
Have so many of these tracksuits wouldn’t get them from anywhere else!!10/10 🤩🤩
3 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Rhiannon,
Thank you for your wonderful feedback! We are thrilled to hear that you love our tracksuits and that you choose to shop with Kaiia. Your satisfaction is our top priority, and it’s fantastic to know that we have met your expectations.
We appreciate your support and look forward to serving you again soon.
Sarah x
Reply from Kaiia The Label
Hi,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are satisfied with the amazing quality of our products and that your order arrived with quick shipping.
At Kaiia, we strive to provide our customers with the best possible experience, and your positive comments reaffirm our commitment to quality and service.
We look forward to serving you again soon!
Sam x
The price is so worth it the quality is…
The price is so worth it the quality is amazing
3 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Chantelle,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you find the price of our products to be incredibly worthwhile and that the quality has exceeded your expectations. At Kaiia, we strive to provide our customers with exceptional value and high-quality items that enhance their style and confidence.
We look forward to serving you again soon!
Laura x
Marie was very efficient with my request
Marie was very helpful with my request. She was efficient with replying which helped keep everything smooth. I will be ordering again due to Marie being so kind. Thank you again!
2 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Megan,
Thank you for taking the time to share your feedback regarding your recent experience with us at Kaiia. We are thrilled to hear that Marie provided you with such efficient and helpful service.
Your positive remarks about her responsiveness and kindness are greatly appreciated, and we will ensure that your feedback is passed along to her. It’s wonderful to know that her assistance contributed to a smooth experience for you, and we are delighted to hear that you plan to order again.
Thank you once again for choosing Kaiia, and we look forward to serving you again soon.
Amy x
Incorrect size
Incorrect size sent off my coat, customer service issued a free return & full refund in a matter of days.
5 February 2026
Unprompted review
Reply from Kaiia The Label
Hi Ellie,
Thank you for your feedback regarding your recent experience with Kaiia. We sincerely apologise for the inconvenience caused by receiving the incorrect size of your coat.
We are pleased to hear that our customer service team was able to assist you promptly by issuing a free return and a full refund. Your satisfaction is our top priority, and we strive to resolve any issues as quickly and efficiently as possible.
If you have any further questions or require additional assistance, please do not hesitate to reach out. We appreciate your understanding and thank you for choosing Kaiia.
Sarah x
Amazing quality and variety of clothing…
Amazing quality and variety of clothing items
1 May 2026
Unprompted review
Reply from Kaiia The Label
Hi Alice,
Thank you for your feedback regarding our clothing items at Kaiia. We are thrilled to hear that you find the quality and variety of our products amazing.
At Kaiia, we strive to offer a diverse selection of stylish and high-quality clothing to meet the needs and preferences of our valued customers. Your positive remarks motivate us to continue delivering the best possible shopping experience.
We appreciate your input and look forward to serving you again soon.
Sam x
my favourite tracksuits everrrrr!!!
my favourite tracksuits everrrrr!!!! the joggers are the most comfortable i’ve ever owed there so soft. love love love
31 March 2026
Unprompted review
Reply from Kaiia The Label
Hi Jess,
Thank you for your wonderful feedback! We're thrilled to hear that you love our tracksuits and find the joggers to be the most comfortable you've ever owned. Your satisfaction is our top priority, and it's great to know that our products are meeting your expectations.
Thank you for choosing Kaiia.
Sarah x
Amazing company
Amazing company! Perfect quality clothes, super fast shipping and customer service is always really helpful and supportive!
27 April 2026
Unprompted review
Reply from Kaiia The Label
Hi Mel,
Thank you for your wonderful feedback! We truly appreciate your kind words about Kaiia.
We are thrilled to hear that you are satisfied with the quality of our clothing, and it's fantastic to know that our shipping speed has met your expectations. Our team is dedicated to providing exceptional customer service, and your acknowledgment of their support means a lot to us.
Thank you for being a valued customer, and we look forward to serving you again soon!
Amy x
Great company
Great company, easy app to use, quick shipping would highly recommend
29 April 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for your wonderful feedback! We are thrilled to hear that you find our company to be great and that our app is easy to use. It’s our goal to provide a seamless shopping experience, and we are delighted that our quick shipping has met your expectations.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. If you have any further suggestions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We are always here to help!
Thank you for choosing Kaiia. We look forward to serving you again soon!
Amy x
Kaiia are the comfiest tracksuits ever…
Kaiia are the comfiest tracksuits ever the variety of colours and designs now are amazing
29 April 2026
Unprompted review
Reply from Kaiia The Label
Hi Rachel,
Thank you for your feedback regarding our Kaiia tracksuits! We are thrilled to hear that you find them to be the comfiest tracksuits ever.
At Kaiia, we strive to offer a wide variety of colours and designs to cater to different tastes and styles. Your satisfaction is our top priority, and we are glad that our offerings have met your expectations.
If you have any specific styles or colors you would like to see in the future, please feel free to share your thoughts. We value your input as it helps us improve and expand our product range.
For more information about our latest collections, please visit our website at www.kaiiathelabel.com. Thank you once again for your support!
Laura x
Really love the look of there clothes…
Really love the look of there clothes ordered for the 1st time and can't wait to receive my goods
27 April 2026
Unprompted review
Reply from Kaiia The Label
Hi Kayleigh,
Thank you for your feedback! We're thrilled to hear that you love the look of our clothing and that this is your first order with Kaiia. We strive to provide stylish and high-quality pieces, and it’s wonderful to know that you’re excited to receive your goods.
Thank you for choosing Kaiia, and we hope you enjoy your new items!
Amy x
Love the brand amazing quality clothing
Love the brand amazing quality clothing
21 April 2026
Unprompted review
Reply from Kaiia The Label
Hi Kimmy,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you love the Kaiia brand and appreciate the amazing quality of our clothing. Your satisfaction is our top priority, and it's wonderful to know that our efforts to provide high-quality products are resonating with our customers.
Thank you once again for your kind words and support. We look forward to serving you again soon.
Sarah x
Very good quality
14 March 2026
Unprompted review
Reply from Kaiia The Label
Hi Elouise,
Thank you for your feedback regarding the quality of our products. We are thrilled to hear that you are satisfied with your purchase. At Kaiia, we strive to provide our customers with high-quality items that meet their expectations. Your positive remarks encourage us to continue our commitment to excellence.
Thank you once again for your support!
Laura x
Love this brand so much!!
26 April 2026
Unprompted review
Reply from Kaiia The Label
Hi Ellie,
Thank you so much for your wonderful feedback! We are thrilled to hear that you love Kaiia. Your support means a lot to us, and we are committed to providing you with the best products and service possible.
We look forward to serving you again soon!
Sarah x
Reply from Kaiia The Label
Hi Aimee,
Thank you for your valuable feedback regarding the quality of our products. At Kaiia, we strive to provide our customers with the highest standards, and it is encouraging to hear that you are satisfied with the quality you received.
If you have any further comments or suggestions, please feel free to share them. Your insights are crucial in helping us enhance our offerings and ensure that we continue to meet your expectations.
We appreciate your support and look forward to serving you again soon.
Sam x
Reply from Kaiia The Label
Hi Dawn,
Thank you for your wonderful feedback! We are thrilled to hear that you love Kaiia and find our clothes amazing. At Kaiia, we strive to provide high-quality and stylish apparel that meets the needs of our customers. Your satisfaction is our top priority, and we are delighted to know that our products have made a positive impression on you.
Thank you for being a part of the Kaiia community!
Amy x
Clothing
The clothes are amazing, although there is wear very quick they still look fabulous.
My questions were answered very politely and with an understanding over email. I would definitely recommend this brand to anyone.
13 December 2025
Unprompted review
Reply from Kaiia The Label
Hi Jane,
Thank you for your valuable feedback regarding your recent experience with Kaiia. We are thrilled to hear that you find our clothes amazing and that they maintain a fabulous look, even with wear. Your satisfaction is our top priority, and we appreciate your recognition of our team's polite and understanding responses to your inquiries via email.
We are committed to providing high-quality products and exceptional customer service, and your recommendation means a lot to us.
Thank you once again for your support, and we look forward to serving you again soon!
Sarah x
great but sent me the wrong joggers…
great but sent me the wrong joggers once.
23 April 2026
Unprompted review
Reply from Kaiia The Label
Hi Evie,
I am sorry to hear that you have received the wrong joggers. We understand how important it is to get the correct items, and we are here to help you resolve this matter as quickly as possible.
To assist you further, could you please reply to the email you received from Trust Pilot and provide your order details? This information will allow us to investigate the issue promptly and ensure that you receive the correct joggers.
Sam
Very helpful team
Very helpful team, quick shipping and very quick delivery,
Clothes are amazing quality and soooo comfy and look lovely on! The hoodies and the joggers are my daily outfits
I have a big collection from joggers to T-shirts to hoodies to shorts really recommend buying them
22 April 2026
Unprompted review
Reply from Kaiia The Label
Hi Samantha,
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with Kaiia.
Your appreciation for our quick shipping and delivery means a lot to us, and we are delighted that you find our clothes to be of amazing quality and comfortable. It's fantastic to know that our hoodies and joggers have become part of your daily outfits!
We take pride in offering a wide range of stylish options, and it's great to hear that you have built a collection that includes joggers, T-shirts, hoodies, and shorts.
We appreciate your recommendation and look forward to serving you again in the future. For more stylish options, feel free to visit us at www.kaiiathelabel.com
Laura x
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