Just Tyres Reviews 

18,834
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 3,636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and friendly demeanor. Many appreciate the competitive pricing and the efficient online booking process, which allows for convenient scheduling and upfront payment. The speed and efficiency of the service are frequently mentioned, with many noting quick fitting times and prompt attention upon arrival. However, some customers also noted issues with product quality and fitting, including problems with wheel alignment and damaged rims. There were occasional reports of extended waiting times, particularly when appointments were booked, and concerns about the overall condition of some facilities.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as excellent, friendly, and... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive and reasonable... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the value for money, quality,... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy to book... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered and paid for tyres online, which was quick and easy. Arrived at the branch (Scunthorpe) early, but they accommodated us quickly and efficiently. The staff were excellent and the service was o... See more

Rated 5 out of 5 stars

Competitive price for 4 x Michelin primacy 4 all fitted within the hour. I like the idea of ordering on line & booking an appt. Didn't mark my alloys when taking the wheel nut out unlike the last pl... See more

Rated 5 out of 5 stars

Fast service and actually fitted tyre when I arrived half hour early for fitting appointment rather than making me wait. Much appreciated. Very good price paid up front via online booking service.... See more

Company replied

Rated 5 out of 5 stars

I was driving with 2 young children when my tyre started deflating. I drove into Just Tyres Wakefield Immediately and asked if they could repair? Ash the manager couldn't have been more helpfu... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(18,834)

3,528 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Two tyres and tracking 2 hours 40mins

Two tyres and tracking 2 hours 40mins. Then lost a hub cap on drive home and the steering wheel was not straight after tracking . Friendly staff but they were busy. Did have to return to get tracking done again which was no problem and done with out fuss

17 June 2026
Just Tyres logo

Reply from Just Tyres

Thank you for taking the time to share your feedback. We’re sorry the initial visit took longer than expected and that you had issues with the hub cap and steering afterwards, that’s not the smooth experience we aim for. We appreciate you returning so we could put things right,

Rated 1 out of 5 stars

Even when you book an appointment they…

Even when you book an appointment they don’t care. Tell you to wait. Very bad service they gave me. Very unhappy definitely wouldn’t recommend here

18 June 2026
Just Tyres logo

Reply from Just Tyres

Thank you for the feedback, and we're sorry to hear you had a disappointing experience. That’s not the level of service we aim to provide, and we’d like the chance to understand what went wrong and see if we can make it right. Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and share any details that might help us investigate this further.

Rated 3 out of 5 stars

Good value tyres, well fitted, but poor wheel alignment

2 front tyres fitted promptly and efficiently to the appointment time, good value. Wheel alignment carried out at same time, technician took the car for a quick drive and confirmed the steering wheel was straight / aligned. When I drove the car on various road types / surfaces the steering wheel was not aligned when the car was travelling straight ahead. Took the car back and the depot adjusted for me promptly, but did not test drive and the steering wheel is still not straight. I now have no confidence to take back again and will either have to put up with the issue or pay another garage to sort out. I would like Just Tyres to consider a refund of the alignment charge as a result.

18 June 2026
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Reply from Just Tyres

Thank you for the feedback, and we're sorry to hear you had a disappointing experience. That’s not the level of service we aim to provide, and we’d like the chance to understand what went wrong and see if we can make it right. Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and share any details that might help us investigate this further.

Rated 5 out of 5 stars

The tyre fitter was fantastic

The tyre fitter was fantastic, very friendly and very efficient at doing the job. Great conversation with him while he was changing all the tyres.
The price for the tyres was also very competitive with all other places.
Will always go back if tyres or advice is needed.

17 June 2026
Just Tyres logo

Reply from Just Tyres

Thank you for your lovely review! We appreciate your trust and your kind words. We’ll always be here whenever you need new tyres or any advice.

Rated 1 out of 5 stars

I visited Just Tyres St Neots branch on…

I visited Just Tyres St Neots branch on 22 June first time. I had a tyre puncture and needed an immediate replacement to make my next appointment to fit tyres elsewhere. I offered proof that I had booked to fit the remaining tyres at another garage yet they still refused to touch my car unless I bought a full set from them on the spot, requested their consultants online for assistance since I had proof that I am replacing the tyres elsewhere but still St. Neots branch refused to help me. Their exactly words “We are not touching your car unless you fitting all the tyres”. When I asked them to just fit one tyre they declined. Their response was to go to my other appointment first and come back completely ignoring that I had a puncture and could not safely do that. No alternatives, no flexibility, no compassion. Just a flat refusal leaving a customer stranded with a punctured tyre.On the 23rd I returned the staff was disappointed to see me, asking me all sort of questions if I had fitted the other Tyres elsewhere before they can help me and later when they saw I did they fitted the Tyre which was not suppose to be a long hustle even with proof on the table. People enter emergency even on the day of car service but other companies gladly help and not take of advantage. This is not customer service. I would strongly urge anyone to think twice before relying on Just Tyres in an emergency.

22 June 2026
Unprompted review
Just Tyres logo

Reply from Just Tyres

Thank you for bringing this to our attention. We're sorry to hear about your experience and really appreciate you taking the time to share your feedback.
We'd like the chance to investigate this further and see how we can help. Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and include your details (such as your booking reference or invoice number).

Rated 5 out of 5 stars

Fast efficient service

I needed a pair of tyres replaced urgently and was great to find a tyre company that I didn't have to wait days to get my tyres changed and at a time that suited me unlike some well known companies .
Good prices with fast Efficient service, will definitely use again.

17 June 2026

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