Just Tyres Reviews 

18,839
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 3,668 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive prices, and the helpful, professional, and friendly staff. Many people appreciate the fast and efficient service, with appointments often starting promptly and tyres being fitted quickly. The online booking process is also highlighted as easy and convenient, contributing to a smooth overall experience. However, some customers also noted issues with product availability and occasional delays or confusion regarding appointments. A few other people also felt that the quality of the product or service was not always consistent, with some experiencing problems like dents in their car or misaligned steering after fitting. There were also mentions of staff being unhelpful or refusing service in some instances.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the efficiency, speed, and helpfulness... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive pricing and good value.... See more

Product

Users describe ambiguous interactions with product, with many customers praising the good selection and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good selection of tyres without paying ridiculous prices. Ordering was simple, the website being accurate. The fitting centre, part of the same group was very efficient, communication good. I am a fir... See more

Rated 5 out of 5 stars

Lovely tyres, lower noise than previous set,the tracking/wheel alignment was excellent. Steering tracks perfectly, no more vibration through steering wheel at speed. Malvern Tyres/Just Tyres comms we... See more

Rated 5 out of 5 stars

Competitive price for 4 x Michelin primacy 4 all fitted within the hour. I like the idea of ordering on line & booking an appt. Didn't mark my alloys when taking the wheel nut out unlike the last pl... See more

Rated 5 out of 5 stars

Fast service and actually fitted tyre when I arrived half hour early for fitting appointment rather than making me wait. Much appreciated. Very good price paid up front via online booking service.... See more

Company replied


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(18,839)

3,533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Ordered tyres online via Just Tyres. Very competitive price, and very helpful professional staff.
More so this is my go to tyre garage in Potters Bar as Manager Jayden is super helpful, super efficient and delivers excellent customer service. I bring all my family’s vehicles here and I have recommended colleagues and friends to this branch

23 June 2026
Rated 5 out of 5 stars

Satisfactory outcome.

I originally went to Just Tyres in order to have all 4 tyres replaced, and as part of the deal, Ash agreed to do free tracking. As things turned out, they were only able to obtain 2 tyres of the right size, and so I had to go to another company for replacement of the remaining 2. Ash agreed to honour the promise of free tracking, which I felt was very commendable, especially as only 2 of the 4 tyres were provided by them. Would I go to Just Tyres again? Yes, without hesitation!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Very well organised

Very well organised. Easy to book and pay. Reasonable price. Tyre change less than 30 mins. Helpful friendly greeting. Will definitely use again and recommend.

23 June 2026
Rated 1 out of 5 stars

Made my tracking worse

Was advised that tracking needed adjustment so agreed to have it done. However, the garage completely messed up the alignment with the steering wheel several degrees out when the car was driving straight. Returned 4 times to have the issue fixed and each time, the garage messed it up and could not correct their mistakes. Eventually had to get a refund and now need to find a garage that can actually do the job properly. Probably wasted 4 or 5 hours and many miles back and forth to the garage to try and resolve. Won't be using this service again.

12 June 2026
Unprompted review
Just Tyres logo

Reply from Just Tyres

We are sorry your experience did not meet expectations. This is not the level of service we aim to provide, and we’ll be discussing it with the team to make improvements. Thank you again for sharing your feedback, it’s truly appreciated. If there’s anything else you’d like to share or discuss, please don’t hesitate to get in touch with us on 01908 634 700 or email customerservices@justtyres.com.

Rated 5 out of 5 stars

Excellent service

Excellent service from these guys. Fitted 4 new tyres having booked an appointment online a few days earlier. Unlike other well known fitting outfits, Just Tyres had plenty of availability at a very competitive price. Wouldn’t hesitate to recommend.

22 June 2026
Just Tyres logo

Reply from Just Tyres

Thank you for sharing such a great review! We really appreciate your recommendation and hope to welcome you back again soon.

Rated 5 out of 5 stars

Great service

Ordered four new tyres for the car, boys in the shop were great. Only took an hour and was in and out even though it was 30+ degrees C! Props to them. :-)

22 June 2026
Rated 5 out of 5 stars

Excellent

Excellent service, quickly changed my tyre, no pressure for added extras like tracking, 2 tyres to be changed at same time. Fitted by friendly staff. Can not fault the service thank you.

18 June 2026
Rated 5 out of 5 stars

Helpful

I found what I needed and delivered next day as expected. I was seen on time, helpful friendly staff fitted tyres efficiently.

18 June 2026
Rated 1 out of 5 stars

Just tyres are very poor

I ordered my Bridgstone tyres nearly a week ahead of the fitting date I booked. I was called the day before to ask me if I could push my appointment back to the afternoon because the tyres had not arrived, so i agreed. On the day of the fitting I was contacted again to ask if I could push the fitting back to the next day due to only 3 tyres turning up (i ordered 4 because my car has 4 wheel!!) I said that was difficult but I had no real choice. Thus meant I had to rearrange my work which was very inconvenient. I turned up the next day at 8.30am as arranged but still only 3 tyres were there. So 2 were put on in the hope that the last tyre would be delivered by Bonds later that morning. The fitter also let it slip that they were on stop with the supplier because someone hadnt paid the bill. It made me think what sort of company is this? The fitters themselves were very efficient and later that day I return to have the remaing 2 tyres fitted. Not an experience I wish to repeat. Just tyres, please pay your bills on time, it really should not be the customers issue especially when I had paid up front for the tyres. Just tyres as a company I would only give 1 star due to the poor way they conduct their business.

20 June 2026
Rated 1 out of 5 stars

Poor

Turned up at the garage for my 2 new tyres to be fitted. Waited 20 minutes only then to be told that the tyres weren't delivered. Now I have to wait for the tyres to be delivered and rebook with the garage to then have them fitted. Very poor as no communication was received to inform me or the garage.

20 June 2026

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