Just Tyres - Buckingham Reviews 

256
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TrustScore 4.5 out of 5

4.4

Unit 4 The Swan Business Centre, Osier Way, MK18 1TB Buckingham, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Last minute rescue, had a huge screw in one rear tyre and both rears were around 2mm, I was travelling quite a distance the next day so booked in same morning for replacements in the afternoon, these... See more

Company replied

Rated 5 out of 5 stars

I ordered online my choice of 2 Dunlop Sports tyres including fitting and chose an appointment time and date. Shortly thereafter, Just Tyres phoned to rearrange the appointment date due to Bank Holi... See more

Rated 5 out of 5 stars

Used Buckingham centre for 2 new tyres. Really friendly and helpful folks there. I ordered one tyre but needed two, he explained why (I wasn’t upsold but genuine discussion around options). They reba... See more

Rated 2 out of 5 stars

Young staff's smoke breaks by the entrance seem far more important than serving waiting customers. Perhaps staff could stagger their smoke breaks and go around the back of the building to smoke. Recep... See more

Company replied


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 4 The Swan Business Centre, Osier Way, MK18 1TB, Buckingham, England, United Kingdom

  • 01280428082

4.4

Excellent

TrustScore 4.5 out of 5

256 reviews

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Replied to 17% of negative reviews

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4.4

All reviews

(256)

3,696 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Appalling service from the Buckingham…

Appalling service from the Buckingham branch. I took 2 vehicles to the branch and was told I needed 6 tyres over 6hundred pounds in total , 3 hours later not 1 tyre fitted, all the fitters and manager were sitting down with their feet up . after a brief chat .i decided to go elswhere . 2mins away, on the same industrial estate is another tyre fitter company , i was told i only needed 2 tyres. so why did just tyres try to sell me 4 tyres i did not need. I contacted just tyres head office to lodge a complaint , the ceo is a MR IAN GRANT . 2 days later the branch phoned ,and the manager said he was sorry but do i still want the tyres fitted . what a joke . my advice go else where . you will be sold tyres you dont need from JUST TYRES.

8 December 2023
Unprompted review
Rated 1 out of 5 stars

Not Impresssive

A 30 minute appointment took over an hour longer than expected. The next day a tyre pressure warning came up on the car and when checked, one of the rear tyres was 3.5 pounds different to the other side. Plus there was not dust cap fitted.

4 December 2023
Rated 2 out of 5 stars

Just about fit for purpose

Does what it says on the tin I.e. it's fine if you just want a new tyre. I however wouldn't trust them to do anything more complicated like checking brakes etc so a good thing tyres is all they do.

Not particularly welcoming or friendly, I would say an almost unprofessional / nonchalant way of dealing with customers. I would definitely check that they know what you want doing as I get the feeling they are bored and prone to getting orders wrong from not paying attention.

Fine to use in a pinch but I'd recommend going somewhere where the service is taken more seriously and is more professional.

19 November 2023
Rated 1 out of 5 stars

It was the cheapest place to buy the…

It was the cheapest place to buy the tires I needed for my car. Upon arrival customer service was extremely poor, and during the wheel change I overhead someone say ‘140(torque) on this hunk of 💩’ about my car - Not the best thing to say to a customer’s car when they’ve just spent nearly £160 on your service. They didn’t even put my hub cap on properly, and I’ve actually found damage on my alloys from where the worker was trying to bash the hub cap into place when all it took was a slight bit of force by hand. I ultimately didn’t even receive an invoice/receipt for the service I got in case I had any problems when the guy told me he was going to send it by email. The wheels are great, but the service was honestly shocking. Paying the extra premium for Halfords or someone similar is my advice.

10 November 2023
Rated 2 out of 5 stars

Poor customer experience

Young staff's smoke breaks by the entrance seem far more important than serving waiting customers. Perhaps staff could stagger their smoke breaks and go around the back of the building to smoke. Reception and job sheets need better organisation.

23 October 2023
Just Tyres - Buckingham logo

Reply from Just Tyres - Buckingham

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction so it was disappointing to read your comments. We really appreciate your feedback and have passed this on to our Divisional Manager to discuss with the team directly and review if additional training is required with the team. In the meantime, thank you for taking the time to contact us.

Rated 4 out of 5 stars

Ok for a quick tyre change

They got the job done, but the lads working there were a bit all over the place and not very careful with the vehicle. Also not very customer friendly, very little communication.

24 September 2023
Rated 5 out of 5 stars

5* service

Roger and his team are always so friendly and efficient! They always do a great job and deliver a personal experience! I hadn’t visited for a couple of years and Roger still remembered me! Good price, easy process and great service!

20 August 2023
Rated 5 out of 5 stars

Never let me down !!

Never let me down !!! Roger and his not capability to say " no " to customers...booked yesterday , today both tyres change in no time , with his colleague " sorry didn't take a name " . Thanks a lot !!!!

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service with very friendly staff. It was easy to book my van in for a same-day tyre change which was done quickly and thought that the centre was easy to find too.

17 July 2023
Unprompted review

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