JustPark Reviews 195,522

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 41,121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations, often highlighting their proximity to venues and ease of access, making events and travel much more convenient. The booking process is consistently described as straightforward and easy, with many appreciating the clear instructions and seamless user experience from start to finish. Reviewers also find the pricing to be very reasonable, often noting it as significantly cheaper than alternative parking options, which adds to the overall positive service experience. However, some customers also noted issues with finding the exact parking spot, sometimes due to a lack of clear signage or incorrect location details, leading to frustration and wasted time. There were also instances where booked spaces were unavailable upon arrival, or access was problematic, requiring customers to seek alternative parking or face unexpected delays.

What people talk about most

Location

Users describe positive interactions with location, often finding it easy to book, convenient, and safe. Many... See more

Booking process

Reviewers highlight the ease and straightforwardness of the booking process, with many finding it simple to... See more

User experience

People report positive experiences with user experience, finding it easy to use from start to finish. Many... See more

Price

Reviewers mention positive feedback about price, often describing it as good, great, or very reasonable for... See more

Service

Consumers find service to be positive, with many reviewers expressing their intent to use it again due to its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From reserving the space, payment, safety and finding the location. Made our day out fun and enjoyable as we had no anxiety wondering if the last train out of London would be cancelled. Car park... See more

Company replied

Rated 5 out of 5 stars

Using JustPark at the Gretna outlet village gave me a smooth easy secure way to park my car on my recent short coach holiday. I am a wheelchair user it is reassuring to know I can park and holiday fr... See more

Company replied

Rated 5 out of 5 stars

The parking host was incredibly friendly and helpful with advice on parking. It was just a short walk from Wembley Stadium and really helped us have the best experience at Harry Styles concert. Will b... See more

Company replied

Rated 5 out of 5 stars

Easy to find, plenty of space and really close to Hampden - perfect if you are attending any events. Also able to extend the booking by a few hours when we realised we would be arriving early, at no e... See more

Company replied


Company details

  1. Parking Lot
  2. Electric Vehicle Charging Station
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space
  6. Valet Parking Service

About JustPark

Written by the company

JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.

On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.

Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.

JustPark

Written by the company

The Parking App
The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

196K reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 1 out of 5 stars

First time using JustPark

First time using JustPark, paid an amount for a parking space on 12th june in advance for a weekend. Opened my bank yesterday to my account overdrawn as theyve left the pending amount on my account and have taken the payment in two amounts, iv spent all of today so far since 8am trying to get the pending amount reversed and iv spent 95% of the time waiting for a response on the live chat as well as on hold to the company. I want to keep my booking of course but this matter needs to be resolved. It just seems like im getting nowhere. First time using them and it will be the last once my time away is done

16 June 2026
Unprompted review
JustPark logo

Reply from JustPark

Thank you for your feedback. A booking payment should only process as one payment, barring an additional small transaction fee and, potentially, a Parking Peace of Mind insurance fee (if you chose to add this to your booking).

If unsure please send details of the booking to help@justpark.com and we can assist further to clarify on this.

Rated 5 out of 5 stars

We used JustPark for the first time…

We used JustPark for the first time last weekend. It was so easy to book, it was so easy to find the exact parking space when we arrived by looking at the photo. It was much nearer than expected to the venue in London and it took all the stress away of searching for carpark when we arrived. I felt the price was reasonable too.
Will use again, thank you Sean

14 June 2026
JustPark logo

Reply from JustPark

We are so pleased to hear that your first experience with our service was easy and stress-free. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great Company to use, resolved a parking fine quickly

We booked via Just Park at the Globe Park Marlow, a week later we received a parking fine from Mavenpark for £60 pounds, we raised to Mavenpark twice, provided evidence etc, yet they then increased the fine to £100.
Raised a case with Just Park and within a week they resolved the issues, thanks to Nelly and the Customer Service Team, I received a confirmation today the issue is resolved.
JustPark are great, but I strongly recommend not to use Globe Park in Marlow, not worth the stress and hassle.
Thank you JustPark for sorting it for me.

14 May 2026
Unprompted review
JustPark logo

Reply from JustPark

We're happy to hear we could resolve the parking fine issue for you. We appreciate your kind words about our customer support team and are glad we could assist.

Rated 4 out of 5 stars

Reservation means reservertion

When I habe a reservation, for a parkspace, one parkspace should be free.

16 June 2026
JustPark logo

Reply from JustPark

We appreciate your feedback. If you ever arrive to find a booked space unavailable, please give us a quick call on 0203 318 9792 and we can provide immediate assistance.

Rated 5 out of 5 stars

Just Park have been excellent at…

Just Park have been excellent at providing secure parking at a great price. Will definitely keep using your services.

11 June 2026
JustPark logo

Reply from JustPark

We are so glad you found this parking excellent and affordable. Thank you for your kind words!

Rated 5 out of 5 stars

Easy reservation

Easy reservation, central and safe location

11 June 2026
JustPark logo

Reply from JustPark

We're so glad you found the location convenient and safe. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very easy to book and park

Very easy to book and park. Location was very good.

10 June 2026
JustPark logo

Reply from JustPark

We're so glad you found booking and parking easy, and the location convenient. Thank you for your feedback!

Rated 5 out of 5 stars

Just so easy

Just so easy. Great to know we can find parking where we need it

15 June 2026
JustPark logo

Reply from JustPark

We're glad we made parking easy for you. Thank you for your positive review!

Rated 4 out of 5 stars

simple booking process

simple booking process, easy to find . simple route to airport

10 June 2026
JustPark logo

Reply from JustPark

We're glad you found our booking process simple and the route easy. Thank you for your feedback.

Rated 5 out of 5 stars

Easy to use

Easy to use . We went to a concert and booked parking in the local Asda .

13 June 2026
JustPark logo

Reply from JustPark

We are pleased to hear you found our service easy to use. Thank you for your feedback.

Rated 5 out of 5 stars

Easy to park

Easy to park, very close to station and stress free experience.

10 June 2026
JustPark logo

Reply from JustPark

We're so glad you had a stress-free experience. Thank you for your positive feedback!

Rated 5 out of 5 stars

Driveway parking Near Stanmore

Booked driveway parking near Stanmore so could travel in to London. Easy to book. Good value for money. Took stress out of knowing if space available at Stanmore station

15 June 2026
JustPark logo

Reply from JustPark

We're so glad our service made your trip to London stress-free! Thank you for your 5-star review.

Rated 5 out of 5 stars

Perfect place to park close to ferry…

Perfect place to park close to ferry port and owner very helpful and dropped me to ferry terminal too. Highly recommend.

15 June 2026
JustPark logo

Reply from JustPark

We're so glad you found the parking perfect and appreciated our assistance. Thank you for your kind words!

Rated 3 out of 5 stars

Parking ok. App use not great

Hi. I could not get into the booking as it doesn’t accept a password nor will it accept a reset request,
It will only work from the computer used to set it up in.

15 June 2026
JustPark logo

Reply from JustPark

We're sorry you're having trouble accessing your booking. We'll investigate this password issue immediately.

If you do require more direct support with this, please send details to help@justpark.com. Thank you.

Rated 5 out of 5 stars

No brainer

Simple, quick, easy & much cheaper than airport car park yet just as close

10 June 2026
JustPark logo

Reply from JustPark

Thank you for your positive review!

Rated 5 out of 5 stars

Great spot for kings college…

Great spot for kings college hospital.nice big parking spot. Easy to find. Booking process was quick and easy
Parking at
34A De Crespigny Park, London, SE58AB

15 June 2026
JustPark logo

Reply from JustPark

Thank you for your 5-star review!

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