Legit site and products delivered as described. Good communication, however, they will mark your order as shipped but it takes an extra few days for them to actually send the package. Had to follow up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered late Wednesday night, they shipped out the next morning and arrived in Brisbane on Saturday. Awesome time management and would have arrived Friday but being close to Christmas Aus Post was... See more
Company replied
This company is amazing. I recently placed an order and 1 vape was faulty, I emailed to advise and within minutes I received a reply from them and a new vape was organised as a replacement. Very highl... See more
Company replied
Nah bro ts NOT BOTTED I was skeptical when a buddy of mine introduce me to this vape company since I got scammed SO MANY TIMES in other vapes companies. When I replied to them they didn’t hesitate t... See more
Company replied
Company details
- #3 of 3 best companies in Electronic Cigarette Store
Written by the company
IMPORTANT UPDATE: Our official website has changed from just-vapes.com to justvapesau.com. Please ensure you only use justvapesau.com going forward. Just Vapes is Australia’s trusted destination for high-quality disposable vapes. We focus on fast shipping, fair prices, and genuine service, no fluff, just a straightforward experience. Please note that our official and only legitimate website is now https://justvapesau.com. Any other domains or copycat websites claiming to be “Just Vapes” are not affiliated with us and should be treated with caution. Shop smart, stay safe, and always verify you are on the correct site before ordering.
Contact info
288 George St, 2000, Sydney, Australia
- info@just-vapes.com
- just-vapes.com
4.5
Excellent
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always delivers
Always delivers , have never had any faults with these and will only biy my products through just vapes . This is 💯 legit .
24 April 2026
Unprompted review
Reply from Just Vapes
Thanks heaps, really glad everything’s been reliable for you and we appreciate the support 💯👍
Really REALLY awesome experience…
Really REALLY awesome experience ordering here. Always let me know if something isn't available so I have the option to choose something else, great range of products to choose from and always arrives quickly. Thanks guys!
1 May 2026
Unprompted review
Reply from Just Vapes
Really appreciate it Zoe, awesome to hear everything from stock updates to delivery has been smooth 👍
Reply from Just Vapes
Thanks heaps Bonny, appreciate the support and glad it all arrived fast 👍
They are legit just bad at giving tracking numbers
So as many would have asked this is a legit website as long as it's just-vapes.com. I ordered my vapes on Monday night and got them the following thursday so was very quick. I was very cautious since I was able to pay via payID and various things just seemed a miss but seems like I was just being paranoid. Just their customer service wasn't that good since I was worried I was messaging them and I received a email that said it had been sent when it hadn't and then the real one the tracking link didn't work so I had to contact them more that once to ask for a working tracking link and they did eventually send me one. But in terms of legitimacy of this website it seems to be 100% real as I paid the amount I expected and received them a day earlier than expected
30 April 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Rosie, really appreciate the detailed feedback 🙂 glad everything arrived quickly and worked out in the end, and sorry about the confusion with tracking and communication at the start, we’ll keep working on making that smoother 👍
Great first experience here!!!
Great first experience here. First time order, stock items selected were out of stock when packing. Had an SMS from them, offered substitutes and sent them straight away, delivery was 2 days from door to door. This will be my new supplier.
Great customer service and hassle free delivery. 10/10.
27 April 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Della, really appreciate the great feedback 🙂 glad we could sort the out-of-stock items quickly with substitutes and get everything out fast, and happy to hear the 2-day delivery worked out so well 👍
Great shipping and response time
They were great and would recommend to anyone looking for vapes. If you have an issue they are fast to respond to any issues you have. They pack their order well too and ship quickly after paying.
20 April 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Phoenix, really appreciate the recommendation 🙂 glad we could sort things quickly for you and that the packing and shipping all worked smoothly 👍
3rd Order.
Placed my 3rd order here with Just Vapes and I can't be more happier. Although they have spiked in prices a bit 😩 still have to sacrifice for a hit.
21 April 2026
Unprompted review
Reply from Just Vapes
Cheers Kimiora, appreciate you sticking with us for your 3rd order 🙂 glad you’re still happy with everything, even with the price bump 👍
The guys provided a fantastic service
The guys provided a fantastic service. They are very polite and courteous and my order arrived ahead of time. Thank you so much!
17 April 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Tanya, really appreciate the kind words 🙂 glad you had a great experience and your order arrived ahead of time, that’s exactly what we aim for 👍
It’s like my 5th order from this…
It’s like my 5th order from this website and they are always on point! So scared at the beginning that it wouldnt get through interstate but ordering and shipping have been flawless. I had a dud vape once and i just emailed them and I had a refund. They’re easy and quick to reply if you have any queries. Will always order from them!
16 April 2026
Unprompted review
Reply from Just Vapes
Cheers Angel, 5 orders in and still going strong, love that 🙂 glad everything’s been running smooth and we could fix that dud one quickly for you 👍
LOVE!! 10/10 always great!
LOVE!!! these guys. I have ordered a few times now & always great customer service & speedy delivery. Especially if you order over $100 (free express shipping). If your flavour is sold out just email and they will let you know when in stock. Half the price of the stores selling vapes. Highly recommend this online store. :D
16 April 2026
Unprompted review
Reply from Just Vapes
Cheers Rose, love the enthusiasm 🙂 really glad everything’s been smooth for you and the express shipping has been hitting the mark 👍
Ordered with these guys for months and…
Ordered with these guys for months and now they are using generic email responses ordered hasn’t been dispatched and literally being messed around won’t order from them again really disappointed feel scammed
16 April 2026
Unprompted review
Reply from Just Vapes
Hey Elvira,
We’re really sorry about the confusion and lack of clear updates on your order, that’s on us.
There were delays on our end with processing and communication, and we get how frustrating that would have been, especially when you’re just trying to get a straight answer. Your order was ultimately processed, sent, and delivered, but we agree the experience getting there should have been a lot smoother. We’ve also had some postal delays in certain regional areas, including parts of North Queensland, which has been impacting delivery times more than usual, but we still should have communicated that properly throughout.
We’ve since made changes on our end to improve communication, including extra staff focused on order updates so each case is handled a bit more clearly.
To make up for the hassle, we’ve just processed a full refund for everything you paid, and it should already be in your account. Refund receipt was sent to your email.
If you’ve got any questions or concerns, feel free to reach out to our support team at info@just-vapes.com and we’ll sort out any issue right away.
We really appreciate your feedback and we’re sorry again we didn’t get this right for you 👍
Highly recommend 👍👍
Absolutely great customer service with fast replies via email and good prices. And very fast delivery. Usually 2-3 days to the Sunshine Coast 🙂 definitely going to keep ordering .
14 April 2026
Unprompted review
Reply from Just Vapes
Hey Jack,
Sorry about the delay here, that’s on us.
Sounds like you got stuck in the “waiting to verify payment” loop a bit too long. We actually had a temporary email/system issue at the time which caused some confirmations and updates to not go out properly, so some orders didn’t get the usual tracking and comms flow.
That’s not good enough though, especially since you’ve ordered with us before and had no issues. You should’ve had clear updates the whole way through.
To make up for the hassle, we’ve gone ahead and processed a full refund for your order. It should be back in your account shortly. Refund receipt was sent to your email.
Really appreciate you raising it, and sorry again for the frustration 👍
This business is great to deal with
This business is great to deal with, very friendly communication every time and very quick to respond to questions. Postage is super quick.
14 April 2026
Unprompted review
Reply from Just Vapes
Thanks so much Pauline, really appreciate the feedback 🙂 glad communication and delivery have both been quick and easy for you 👍
I've been ordering with these guys for…
I've been ordering with these guys for a few weeks now and my experience with them has been awesome great customer service, fast track delivery, excellent products and the prices are reasonable. Very happy and satisfied customer
10 April 2026
Unprompted review
Reply from Just Vapes
Thanks heaps Jillian, really appreciate the kind words 🙂 stoked to hear you’ve been happy with the service, delivery, and pricing 👍
Great range of products,
Great range of products,
Fast delivery and customer support replies pretty fast and is very helpful.
I recommend this business.
13 April 2026
Unprompted review
Reply from Just Vapes
Thanks so much Rach, really appreciate the recommendation 🙂 glad delivery was fast and support replies were helpful for you 👍
Great service as always
Great service as always, very helpful and communication is always promt
13 April 2026
Unprompted review
Reply from Just Vapes
Thanks so much Kayley, really appreciate the kind words 🙂 great to hear communication and service have stayed consistent for you 🚀
Great customer service and excellent…
Great customer service and excellent product 👌
13 April 2026
Unprompted review
Reply from Just Vapes
Cheers Kristie, glad you’re happy with everything 🙌 appreciate the support 👍
Absolutely amazing service 💯 5star
Absolutely amazing service 💯 5star. I've just about clicked over 1 year purchasing my orders from Just Vapes & have not had any problems at all.... fast packing & delivery (5-8) days the customer service is absolutely amazing 🤙🏼 just want to thank the team @ Just Vapes looking forward the the years to come 😀
13 April 2026
Unprompted review
Reply from Just Vapes
Thanks so much Cam, really appreciate your continued support over the past year 🙂 great to hear everything’s been consistent with packing, delivery, and customer service 💯
Perfect
Just received a call in regards to one of the 4 vapes was out of stock and kindly asked which ones I'd like to swap out for the out of stock one and that it will be sent today 10/10 customer service, has been the 5th time I've purchased through them and will continue to do so
13 April 2026
Unprompted review
Reply from Just Vapes
Cheers Jad, legend 🙌 5th order in and still going strong, glad we could sort the swap quickly and get it out same day 🤙🏼
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.