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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more
Company replied
It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more
Company replied
I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years. her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your... See more
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Company details
Written by the company
Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.
Contact info
10 Moorside Road, SK4 4DT, Heaton Moor, United Kingdom
- 0161 713 4013
- management@julianwadden.co.uk
- julianwadden.co.uk
4.7
Excellent
699 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Professional and Courteous
Jade Galtrey-Smith has been very professional, courteous and friendly, whilst dealing with all aspects regarding my father’s rented property.
9 July 2026
Unprompted review
Reply from Julian Wadden
Dear Debbie,
Thank you for taking the time to leave a five star review for Julian Wadden, highlighting your experience renting with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I had an offer accepted on a property
I had an offer accepted on a property, only for the sale to fall through because of the way this estate agent handled the process.
After my offer was accepted, I was told I had to pay a £60 fee for AML (Anti-Money Laundering) checks. I queried this because other estate agents had confirmed that this cost is normally covered by the agent, not the buyer.
Instead of discussing the matter with me, Rebecca allegedly told the vendor that I was refusing to complete the AML checks. That was simply untrue. My concern was about being asked to pay the fee, not about completing the required checks.
As a result, I lost the opportunity to purchase the property. I found the communication misleading and the handling of the situation extremely disappointing. I would have expected accurate information to be passed to the vendor and a willingness to resolve the issue professionally rather than misrepresenting my position.
Based on my experience, I cannot recommend this estate agent
8 July 2026
Unprompted review
Reply from Julian Wadden
Dear Callum,
Thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with your experience.
We take our obligations around Anti-Money Laundering compliance seriously, and our processes are designed to ensure these legal requirements are met. We're sorry to hear you felt there was a misunderstanding regarding the AML checks and the associated fee.
We appreciate that this was a frustrating situation, we always aim to communicate clearly and professionally with all parties throughout the sales process. We're sorry that you feel this wasn't reflected in your experience, and will take on board your comments to improve our service in future.
If you would like to discuss your experience further, please email us with more information, at complaints@julianwadden.co.uk.
Kind regards,
Customer Care Team
Jade - property manager
Jade, our property manager is always quick to resolve any issues that arise with the property, and I am very very pleased with the service provided
7 July 2026
Unprompted review
Reply from Julian Wadden
Dear Tom,
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
My experience with the staff is smart…
My experience with the staff is smart and simple and understanding I am satisfied thanks
7 July 2026
Unprompted review
Reply from Julian Wadden
Dear Peter,
Thank you for taking the time to leave this review for Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
I deal with Jade and she’s always…
I deal with Jade and she’s always excellent in keeping me up to date on any issues on my property and deals with issues swiftly.
3 July 2026
Unprompted review
Reply from Julian Wadden
Dear Mark,
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
We have recently had a few problems at…
We have recently had a few problems at the house with a cracked front window and last week a broken back window I reported the problems to Mia Aspinall and she has been more than helpful in getting the windows sorted for us she was quick to get back and kept us updated on any progress a very good service in all thank you
3 July 2026
Unprompted review
Reply from Julian Wadden
Dear Neil,
We wanted to thank you for your review, mentioning the excellent service you have received from Mia, in the Julian Wadden Team recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Outstanding Property Relationship Manager
Julian Wadden has managed my rental property for the past year or so and has proven to be professional - it has always been a pleasure dealing with Mia, Property Relationship Manager, who was always contactable, responsive, proactive and 100% reliable. When Mia said she would do something, she did it and with a very pleasant demeanour. Her telephone manner and client handling skills are exemplary - she is a great ambassador for Julian Wadden and the wider business. Thank you Mia for effortlessly establishing such a good rapport and engendering that critical trust in such a short period.
3 July 2026
Unprompted review
Reply from Julian Wadden
Dear Mr Broughton,
Thank you for your review of Julian Wadden.
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Good communication from Jade.
1 July 2026
Unprompted review
Reply from Julian Wadden
Dear Craig,
Thank you for taking the time to leave a 5 star review on Trustpilot!
Kind Regards,
Customer Care Team
I have recently received some…
I have recently received some assistance from Ria who was a pleasure to speak with, thank you Ria for helping!
30 June 2026
Unprompted review
Ria Webster was absolutely fantastic…
Ria Webster was absolutely fantastic when i called for advice on a maintenance issue. Thanks Ria!
30 June 2026
Unprompted review
Estelle Fletcher has recently taken…
Estelle Fletcher has recently taken over the management of my property and she has been really helpful at managing the ongoing issues, I look forward to working with her
16 June 2026
Unprompted review
Professional service and team
Second time lucky! After some shocking behaviour and flawed negotiation tactics from a buyer in 2025 that led to my sale falling though, the property was re-marketed 12 months later. Julian Wadden did a great job securing me a high quality credible buyer at the second attempt. Maddy Porter and Nicola Viner provided a thorough and professional service throughout the sales cycle and conveyance, thank you! In a competitive Didsbury market for estate agents I would not hesitate to recommend Julian Wadden as a property sales agent.
29 June 2026
Unprompted review
Reply from Julian Wadden
Hello,
We are very pleased to see that you have been impressed by the overall service you have received from Nicola and Maddy at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thanks to Collette our property manager…
Thanks to Collette our property manager who is always helpful
18 June 2026
Unprompted review
Reply from Julian Wadden
Dear Jo,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Collette at Julian Wadden. Collette will be delighted that you took the time to acknowledge her great service!
Kind regards,
Customer Care Team
Annie Ephgrave is our property manager…
Annie Ephgrave is our property manager with Julian Wadden. She is very prompt and respectful in her responses to our issues.
26 June 2026
Unprompted review
Reply from Julian Wadden
Hello,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Annie at Julian Wadden. Annie will be delighted that you took the time to acknowledge her helpful service.
Kind regards,
Customer Care Team
Sophie Ormsby is always so…
Sophie Ormsby is always so approachable. Her assistance and advice is well communicated and helpful for our tenancy
25 June 2026
Unprompted review
Reply from Julian Wadden
Dear George,
Thank you for taking the time to leave Julian Wadden a 5 star review, noting Sophie's fantastic service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Mia Aspinall: Feedback
Mia was not only a great help in sorting out some potential problems but we were very impressed with her attitude and good communication skills. We feel reassured that, moving forward, any further complications will be handled well by her and are more than happy leaving our property in her hands.
18 June 2026
Unprompted review
Reply from Julian Wadden
Dear Michelle & Rob,
Thank you for taking the time to leave a five star review, highlighting your great experience with Mia Aspinall. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Sophie Ormsby Review
I have had the pleasure of dealing with Sophie Ormsby for over 5 years, over the years she has demonstrated professionalism and efficiency. She is a delight to communicate with and is always friendly and helpful.
18 June 2026
Unprompted review
Reply from Julian Wadden
Dear Amber,
Thank you for your review of Julian Wadden, and mentioning Sophie's great service.
Sophie will be delighted that you took the time to acknowledge her efficient and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Sophie has been extremely helpful and…
Sophie has been extremely helpful and supportive since taking up her role, always answers my questions and puts my mind at ease with what’s required as a landlord.
Please keep up the good work 👍🏻
4 May 2026
Unprompted review
Reply from Julian Wadden
Dear Iain,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Sophie at Julian Wadden. Sophie will be delighted that you took the time to acknowledge her great service!
Kind regards,
Customer Care Team
Prompt management service
When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change.
I needn’t have worried, the service appears more structured and its easier to access services etc. jade the property manager is easy to contact and is both professional and friendly too
15 June 2026
Unprompted review
Reply from Julian Wadden
Dear Barbara,
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
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