Julian Foye Reviews 14

Visited the Truro showroom, to buy a new Vispring mattress was helped to understand all the details of the bed and even moved it onto a bed frame to replicate how it would feel in my home. Very patient and kind service, when the bed arrived the delivery team were brilliant and even took my old bed away as part of the service.

We purchased two lovely chairs from the Truro branch but within a couple of months the cushions had lost their shape, (the back cushions have collapsed downwards). We were subsequently advised by the showroom that this was to have been expected. This really should have been pointed out at the time we made the purchase. So sadly, not the best experience.

Our Hypnos mattress is still comfortable since we received it last June 😊
Thanks to Julian Foye of Wadebridge

What a fantastic experiance.
Thanks to Dani Absolutely Brilliant so natural, Knowledgable personable. Can not remember any customer service like this.
Well done you made our day.

Yet another highly successful experience with Julian Foye. The brand is reflected in everything that is presented to you.We deal with Mike Rogers at the St. Austell store.His staff, from the sales personnel, the delivery team and those working in the warehouse/distribution unit are all great personnel. They are all very professional, committed, loyal, helpful, knowledgeable and go out of their way because every transaction is successful. We have been customers for several years and every occasion
has been a very successful and enjoyable experience. Well done Julian Foye!!

Having used Julian Foye for our furniture needs on previous occasions, and always having excellent service, we visited the outlet store on Saturday for some furniture for my elderly mother.
Karen Ede was brilliant, listened to our wants and needs, and answered all our questions and queries, the goods were delivered today (Tuesday), once again the delivery boys were brilliant, nothing to much trouble.
We'll be back.

Curtains well made, but blinds were fitted with a chain so short it is difficult to raise and lower them. I was told this is because people might hang themselves on a longer chain. This is less likely than me injuring myself trying to reach them. Julian Foye are unwilling to supply a longer chain. At £448 for two blinds, plus a fitting charge, I am disappointed - to put it mildly - and am unlikely to use them again. A pity, as I have 14 windows which will need new blinds and curtains over the next few years.

Worked with Robert to find a suitable dining solution to match our existing floor. He was very helpful and helped us by loaning out their sample boards. Happy with our new set, would really recommend you give them a visit!

Brilliant service. Super efficient, thanks

UPDATE: since posting this review, the company backtracked and agreed to refund me the £150. Really hope they change their cancellation fees policy going forward

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Awful experience – Julian Foye charged an £150 cancellation fee to cancel an order I'd placed over the phone just the day before. I hadn't received the item, nothing had been made. I was devastated by this – £150 is a huge amount of money. I can't see any excuse for charging a fee like this.

Be warned that Julian Foye have a blanket policy of charging huge cancellation fees/retaining your deposit if you cancel an order, even if you cancel it before anything has been made or received.

I have written twice to the Managing Director of Julian Foye asking her to refund me, as charging excessive cancellation fees is in breach of Consumer Law (which states customers are entitled to a 14-day cooling off period to cancel an order made online or over the phone). Sadly I received no reply to my emails.

I shopped with Julian Foye to support a local Cornish business, but now I wish I had shopped elsewhere.

Deeply upset by the whole experience.

I wish all retailers were like this one

Superb stylish furniture and wonderful service from the sales people, warehouse staff and delivery guys

Love it

We were very impressed by the customer service, product knowledge and patience given by John at your Julian Foye St Austell branch. On our first visit we enquired as to whether interest free credit was available in store but John explained to us that it wasn't. We visited the showroom on at least 4 occasions and each time John's professionalism,warmth and expertise were in evidence. unfortunately we made the decision to purchase a new suite elsewhere only because of the benefit to us of spreading the cost on interest free terms. We feel that you are very lucky to have such dedicated staff as John & Kathy and feel a sense of regret that we couldn't give our business to a local firm.

I had a major problem with the settees I bought, the material was taking the die from jeans into the material. After several cordial conversations they replaced them both without argument, stunning ! The result is I allways look into Julian Foye first to buy my furniture.