FurnitureWorld Reviews 545

Had a really good experience at the Plymouth branch having had a faulty sofa delivered by a different company There was no pressuring or hard sell in fact they couldn’t have been more helpful generally when I needed it especially Don Johnson who didn’t mind I made three visits to be sure! More than happy to recommend this shop it makes a great change from others I’ve dealt with recently
Thank you very much can’t wait to actually enjoy the furniture now it’s arrived Well done

Terrible experience from start to finish. We purchased a mattress back in December and were forced to wait over two months for delivery. When it finally arrived, we were shocked to discover it was a floor model, despite being clearly sold to us as brand new.

After complaining, customer service arranged a replacement… only to send another floor model! At that point it was obvious this wasn’t a mistake, but a complete disregard for customers. Instead of taking responsibility, they’ve refused any form of compensation.

This has been an incredibly frustrating and upsetting ordeal. The lack of honesty, professionalism, and basic customer care is astounding. I would strongly advise anyone to avoid this company entirely - you’re far better off spending your money elsewhere.

On arrival at the store we were greeted by Kevin before browsing the great selection of sofas.
Great customer service deserves a review in order to let other people know the best places to shop and that is what we received today in Furniture World.
Kevin was friendly, but professional and very knowledgeable about the furniture, without being ‘pushy’.
We left the store after ordering a new sofa and so glad they were recommended to us.

I have just ordered Furnature online. I had not received an email and went onto the online chat, I got Matt from Turo and he immediately sent me a confirmation email on Easter Monday (bank holiday)! Really friendly and nice to speak to! Thanks for all your help Matt, superb service.

Exceptional service from Furniture World.
TV cabinet delivered well packaged and a really
nice piece of furniture. So happy with it just as it was described on line. Delivery first class. Would definitely recommend this company.

Excellent service, brilliant products, fast delivery, value for money.

I ordered the furniture. It was delivered early. Happy with the quality. Found this to be £200 cheaper than with a competitior. The furniture just had a different name. Happy customer.

I ordered a bed in November 2025 with an expected delivery of March 2026. I had no updates throughout this time about the status of my delivery and when I called to gain an update on the delivery day I didn't receive a call back. When the delivery date had passed I contacted them again to be told the bed was stuck in a container due to the war to which they advised the delay would be significant and stated 'not sure what you want to do'. I appreciate delays happen but to receive absolutely no updates or communication is really poor and unprofessional. I have since called the order and gone elsewhere.

I had my furniture delivered. The men were lovely and even offered to help put up the wardrobe with no added expense. Fabulous service very happy :)

The worst furniture I have ever bought. Majority of the parts needed re-work as holes were not drilled deep enough meaning screws could not bite into intended parts. Some milled and drilled holes looked like they had been machined by a school class. Most pre-fitted fixings needed removing and placing in the correct position, there are quality control stickers littered over the parts but QC must be blind. Furniture World sent two left legs for one chair leaving us with more hassle, lady in the phone wasn’t interested as it was almost five and said to send an email. Would not recommend.

Should be 5 but wanted to make sure people new this was a genuine review, Mike came out to price up how much it would be replace the carpets and vinyl floors, good price and a fab job, used this branch numerous times, I live in the midlands and gave me piece of mind, would definately recommend.

Excellent experience. I have always been a bit warey of buying furniture online without seeing it. Furniture World offer a free returns service if you dont want to keep the furniture.
I had lots of help from
Sam, Rachael, Zia and Claire.

I wanted to send one unit back and order a bigger one and the one I wated to return was collected the very next day.
Thank you

Love the living room furniture purchased
Customer Service & delivery were excellent
Would thoroughly recommend this company

Dear Customer Services Manager,

I am writing to formally raise a complaint regarding Order No. 292864.

The four-seater sofa delivered to my home has arrived with one section damaged. Photographs are attached for your review. This is extremely disappointing, particularly given the wait time for delivery.

Following your instructions, I arranged for a technician to attend my property to assess the damage. I took the day off and remained at home waiting for the scheduled visit. At approximately 3:00pm, the technician contacted me to explain that he had prior appointments in Bodmin and St Austell and would attend my address afterwards.

By 6:20pm, as he had still not arrived, I called to request an update. I was informed that he had already gone home and had cancelled my appointment without any notification. When I questioned why I had not been informed after waiting all day, he hung up the phone . I consider this highly unprofessional and unacceptable.

I entered into this purchase agreement with Furniture World, and therefore I expect your company to take full responsibility for both the damaged item and the conduct of your appointed contractor.

Please confirm, as a matter of urgency:

1. When the damaged section will be properly repaired or replaced.
2. How you intend to address the missed appointment and lack of communication.
3. What steps will be taken to ensure this does not happen again.

I expect a prompt resolution. Failing this, I will have no option but to escalate the matter further and seek advice regarding my statutory consumer rights.

I trust this can be resolved quickly and professionally, and I look forward to your response.
Or pick it and return back my money and you have to sort out a Sofa instead the one I dumped.The matter was handled quickly and professionally by the responsible employee at Truro Oliver store.

Sent the wrong colour bookshelf.

We came in this morning to have a look at the range of dining tables and chairs that Furniture World Newquay had to offer.
Debi was kind and courteous and gave us all the information that we required with regards to the set that we liked.
We have come away feeling very positive about our whole experience.
The store is bright and welcoming with staff who are really happy to help with any enquiry’s you have.

My husband and I have been looking for ‘leather’ swivel rocker chairs with footstools for some time but didn’t want to risk buying on the web site without trying. We have tried quite a few in furniture showrooms and even some of the more expensive ones weren’t comfortable. However, we finally decided to buy 2 from this company and so pleased we did as they were half the price of the ones we would have chose in a showroom and just as comfortable. We only waited a week from placing our order for delivery instead of 3/4 weeks. We are over the moon with everything from placing of order to delivery and communication was excellent.

The salesperson Candice was great, i was after a matress,she was very helpful, and had a wide knowledge of the product I was after, and pointed me in the right direction to suit my needs, very pleased with the service

Ordered complete bedroom furniture from Plymouth branch , received it not long after Christmas. Bed, chest of drawers and bedside cabinet was fine, triple wardrobe one of the doors was hanging off, back panel scratched, top of oak where it's screwed into frame the screw had come through the panel chipping it and protruding through, obviously I rejected it and spoke to my local branch and to be fair they arranged for a replacement, that came yesterday and guess what, damage to the front where another screw had been screwed in wonky and the same on the side. Spoke to the branch and sent in pictures of the damage once again I have rejected it. As of yet no one has contacted me or updated me on what they are going to do. Just starting to get annoyed now.

Prompt response to telephone enquiries by helpful operator. Efficient delivery service. Unfortunately had to return item as it was not suitable. Again return was promptly organised and refund given without any quibble. Would not hesitate to use this company again because of their excellent customer service