JTX Fitness Reviews 6,654

Great experience buying a treadmill from JTX. Good information pre sales and great delivery of possibly the biggest and heaviest box!

Very pleased with the treadmill also, quiet and solid!!

Very happy with my JTX Sprint 8 so far.

Awesome - great machine, great service thankyou

The equipment is great - very solid, simple to operate etc (I bought a JTX Sprint-8 treadmill). Delivered on time, easy to set up.

Perfect service, communication on point and most importantly treadmill is of high quality and good value for money. Delighted with overall experience.

Happy with my treadmill

Outstanding company, my cross trainer I thought was initially faulty when I installed it - it wasn’t! They came straight out and sortied the issue. The product is awesome, sturdy and enjoyable to use, JTX are defo the company to furnish your fitness equipment requirements.

Very helpful staff delivery of treadmill was excellent and on time I've had the treadmill for 2 weeks so can't comment on how reliable it is yet but the jtx run rise treadmill is very quiet and seems to be well made and so far very happy with it

easy to set up, easy to use. Happy so far, does as expected.

No customer service. My husband has been going round in circles with this company. Has even spoken with Tom, left several messages with regards to replacement console, now new treadmill and we are still waiting on correspondence. We are now on the route of wanting our money back. It seems to be a company once they have your money they are not interested in faulty goods.

Great product, exceptional customer service. Thank you.

Excellent treadmill, does just what I want and folds away under the bed when I need the space. Good job by the helpful, respectful delivery team. Excellent response from customer services when I reported a minor flaw which was dealt with rapidly and amicably.

Easy to order online. Delivery quick even with bank holidays in the way. The machine feels very sturdy and is really quiet to use. Only small issue was the instructions - really not that easy to figure out what the diagrams represented! But once built the machine is great, very happy with it.

The Cyclo-3M exercise bike is a good, mid-quality product, pretty solid, and reasonably quiet (though not actually silent in use). I afraid it's a bit small for me though. I'm 6ft 2in tall, and was hoping the bike would be good for my size, based on the stats provided by JTX. Having got the bike, I'm finding the seat adjustment is actually about 1-2 inches lower than I'd like (and lower than I have my road bike set up). It might be ok, but I'm a bit worried it might give me knee problems in the long term due to it not allowing me to straighten my legs as much as normal. This isn't JTX's fault, as the dimensions given on the website are about correct. I took a gamble it would be ok and am now just crossing my fingers that it will be.

I was also a bit disappointed with JTX's " fantastic 28 day ‘no-quibble’ returns policy". I called customer service to ask if this might be an option and was advised that they would charge me £120 for the collection/restocking costs. This seems pretty expensive, when a courier should only cost about £40 (based on an internet search).

I would also note that the adjustment for the front handlebars is very stiff. I'm hoping it'll become easier to adjust up and down in time, but that hasn't happened yet.

We bought a JTX Sprint-5 treadmill at the end of 2019 for around £800, alongside other home-gym equipment. While some of the other items have been okay, this treadmill has been a major let-down.

In 2022, despite very light use by just one person, it completely stopped working due to a motor failure. JTX supplied a replacement motor, but fitting it wasn’t safe to do ourselves due to the risk of electric shock, meaning we had to arrange and pay for professional installation.

We accepted this, assuming the repair would be reliable and use proper, factory-standard parts. Unfortunately, the exact same fault has happened again — the treadmill has once more completely failed with the same motor issue.

Now we’re being told to pay £300 just for diagnostics, with further costs likely, or to buy a new treadmill with a 10% discount on a £1,200 model. That is not a reasonable solution when a repaired product fails in exactly the same way.

Under the Consumer Rights Act 2015, products (and repairs) should be durable and of satisfactory quality. A treadmill that needs repeated major repairs under light use clearly isn’t.

My genuine advice: avoid spending your money here. You’re far better off choosing a brand with a longer, properly honoured warranty, where a repair actually fixes the problem instead of the same fault coming back again.

Very disappointing experience.

Pretty solid machine, but the motor very noisy, constant clunking noise, after being looked at by the engineer he concluded it was normal, now only 12 months old and approx 50 miles ran the belt is slipping and need to contact JTX again to get the engineer out, had the tread just over 12-months and still not completely satisfied with the tread, hesitated to go for a more high end tread and now regret not doing so!

Very pleased with the treadmill. Very sturdy. Belt made a noise when first used but appears to have gone now that it’s been used a few times.

Very impressed by:
1. Helpful sales advice.
2. Expedient delivery service.
3. Excellent treadmill build quality.
4. Ease of use.

On reflection, wish I had purchased the XL version.

Bought a treadmill from them, delivery was fast, came without any problems, but after I’m launched I’m understood that for this price I can buy more better treadmill. I paid £521.00, but it doesn’t have any display with touch screens, it doesn’t have incline function, so just a simple treadmill… bought it by chat gpt recommendation, but I think it’s overpriced with this functions….

Great product and service. Arrived at the start of the allott d window. Easy to assemble. Really happy with my purchase so far.