JTX Fitness Reviews 6,654

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them sturdy, well-made, and excellent value for money. Many people appreciate the smooth and quiet operation of the equipment, and the overall user experience is frequently described as easy and straightforward. The delivery service is also highly regarded, with consumers noting its speed, communication, and professionalism. Conversely, a small portion of people felt dissatisfied with certain aspects. Some reviewers experienced issues with product defects, such as a treadmill repeatedly failing due to a motor issue, or a new machine indicating a fault shortly after delivery. A few other people also felt that the assembly process took longer than anticipated, and some found the product dimensions or noise levels to be different from their expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Many customers are pleased with... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting their sturdiness and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the machines easy to set up and use,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and well communicated delivery. Delivery guys were great. Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a f... See more

Rated 5 out of 5 stars

2nd cross trainer from JTX. First one lasted four years which I’m happy with as I do use them a lot. Only needed to get one replacement part during the 2 year warranty which was dealt with smoothly.... See more

Rated 5 out of 5 stars

An excellent product at a good price. Sensible advice from the company prior to buying on the best choice of treadmill. Assembly was quite easy although chamfered front edge bolts would have been appr... See more

Rated 5 out of 5 stars

This is the second foldable treadmill we've purchased from JTX, the first being a refurbished model. When we needed to replace it the decision to replace like for line was non-negotiable. This foldabl... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service

Written by the company

JTX is an independent fitness brand based in West Sussex. We design, build and sell home gym equipment — treadmills, bikes, rowers, cross trainers — directly to our customers. No middlemen, no hype, no subscriptions required. Just dependable machines, honest advice, and a team that’s here when you need them.

JTX Fitness Guarantee

We are here to help you achieve your goals

We are here to help you achieve your goals
JTX started in 2009 with a straightforward idea: fitness equipment should hold up in real use, not just look good on day one. Too much of the industry felt driven by hype — short-term trends and promises that didn’t translate once routines changed or life got busy. We wanted to build something different. Equipment people could come back to through different phases of training, different stages of life, and trust that it would still do its job. That thinking still shapes how we design, build and support every machine today. Training that fits around your life: We design for the way people actually train — the early mornings, the busy weeks, the sessions that just keep you ticking over. Not the highlight reel. Equipment that’s built properly: We prioritise build quality, real-world testing and considered engineering. No gimmicks, no feature clutter — just machines that do what they should, consistently, for years. Support that doesn’t disappear after you buy: Our UK team is here before purchase, during setup, and long after delivery. Buying guides, care advice, repairs — we’re not hard to reach and we don’t hide behind chatbots. Longer warranties, fewer worries: All equipment comes with generous in-home repair warranties as standard. If something needs fixing, we come to you. We back what we build.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’ve been so impressed with JTX…

I’ve been so impressed with JTX Fitness. I bought a treadmill at what was probably a peak time for them (beginning of January) and I was contacted about delivery and set up really quickly.
I’ve been properly updated at every stage and delighted that I can now enjoy using my treadmill! The engineer who fitted it was friendly and professional and kept me updated on his arrival time.
10/10 service from start to finish, I cannot recommend them enough. Thank you!

8 January 2026
Rated 5 out of 5 stars

Very happy with the treadmill

Very happy with the treadmill, overall. ☺️

Perfect for our needs.

The assembly instructions were a bit obtuse…(both the screws that hold the arms in place need to be loose before assembly, not just the left-hand one, as indicated in the instruction booklet) but, once we had it up and running, it certainly does everything we want it to.

9 January 2026
Rated 5 out of 5 stars

ignite airx bike is class

I really like the ignite airx bike. I have a knee injury from which I'm still recovering and I'm training for a Hyrox. It's equivalent to a concept 2 bikeerg. Super prompt delivery by the company. All good here so far.

10 January 2026
Rated 5 out of 5 stars

An excellent product at a good price

An excellent product at a good price. Sensible advice from the company prior to buying on the best choice of treadmill. Assembly was quite easy although chamfered front edge bolts would have been appreciated to make locating easier. Delivery was exactly on time with no problems. So far so good!

8 January 2026
Rated 5 out of 5 stars

Life changing

From ordering my treadmill online all the way through to delivery, I have been really impressed. Detailed info to help chose the correct treadmill for my needs and the smooth process of choosing when it would be delivered. The delivery company kept me informed and up to date with timings on the day.
As for the machine…life changing! I have run five times in just over a week. Something I wouldn’t have achieved if I were going to the gym or running outside.
Best choice I’ve made.

8 January 2026
Rated 4 out of 5 stars

God but room for improvement

Essentially good solid kit, and excellent customer service, but loses a star for poor quality of manual, both regarding assembly and use. Also, it seems mean to skimp on the length of the power cable which is so short as to be almost useless.

8 January 2026
Rated 5 out of 5 stars

Very happy with choice made

Needed to replace much used crosstrainer and felt overwhelmed by the market. JTX site had useful guides to understand the individual machines which really helped. Once ordered very clear delivery information. Machine did take more putting together than anticipated but instructions very clear and very happy with choice made.

7 January 2026
Rated 5 out of 5 stars

Very happy!

Quick delivery, amazing bike. Solid build and using 4x a week. Closest thing to being in a spin session when don't have time to attend. Highly recommend!

8 January 2026
Rated 5 out of 5 stars

Great machine

Took longer to assemble then suggested but once done an amazing professional machine. Very happy with my purchase. Prompt professional delivery on the date requested. Could not be happier. Would definitely use this company again

14 January 2026
Rated 4 out of 5 stars

A stylish machine that feels like reel jogging.

This is a great, stable and smooth machine. It is quiet enough to listen to music and know its running. There is no jerky start or stopping. I really like it. However, the heart rate sensors don't appear to work but I have sent information to the seller to mention this and its why it is one less star than five.
Overall I am extremely happy with this machine. The display is clear and big enough to read without glasses and it was very easy to set up but be warned it is heavy so I would advise getting into the room you intend to use is and have enough room to undo the packaging.

6 January 2026
Rated 5 out of 5 stars

New cross trainer for home gym

Went to the showroom to have a try of the cross trainers, decided which one I wanted, ordered online, quick delivery and I added installation. The engineer messaged me the day or delivery and came the next day to install. Love my new machine, seamless service. Very happy customer.

3 January 2026

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