JTX Fitness Reviews 6,654

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them sturdy, well-made, and excellent value for money. Many people appreciate the smooth and quiet operation of the equipment, and the overall user experience is frequently described as easy and straightforward. The delivery service is also highly regarded, with consumers noting its speed, communication, and professionalism. Conversely, a small portion of people felt dissatisfied with certain aspects. Some reviewers experienced issues with product defects, such as a treadmill repeatedly failing due to a motor issue, or a new machine indicating a fault shortly after delivery. A few other people also felt that the assembly process took longer than anticipated, and some found the product dimensions or noise levels to be different from their expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Many customers are pleased with... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting their sturdiness and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the machines easy to set up and use,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and well communicated delivery. Delivery guys were great. Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a f... See more

Rated 5 out of 5 stars

2nd cross trainer from JTX. First one lasted four years which I’m happy with as I do use them a lot. Only needed to get one replacement part during the 2 year warranty which was dealt with smoothly.... See more

Rated 5 out of 5 stars

An excellent product at a good price. Sensible advice from the company prior to buying on the best choice of treadmill. Assembly was quite easy although chamfered front edge bolts would have been appr... See more

Rated 5 out of 5 stars

This is the second foldable treadmill we've purchased from JTX, the first being a refurbished model. When we needed to replace it the decision to replace like for line was non-negotiable. This foldabl... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service

Written by the company

JTX is an independent fitness brand based in West Sussex. We design, build and sell home gym equipment — treadmills, bikes, rowers, cross trainers — directly to our customers. No middlemen, no hype, no subscriptions required. Just dependable machines, honest advice, and a team that’s here when you need them.

JTX Fitness Guarantee

We are here to help you achieve your goals

We are here to help you achieve your goals
JTX started in 2009 with a straightforward idea: fitness equipment should hold up in real use, not just look good on day one. Too much of the industry felt driven by hype — short-term trends and promises that didn’t translate once routines changed or life got busy. We wanted to build something different. Equipment people could come back to through different phases of training, different stages of life, and trust that it would still do its job. That thinking still shapes how we design, build and support every machine today. Training that fits around your life: We design for the way people actually train — the early mornings, the busy weeks, the sessions that just keep you ticking over. Not the highlight reel. Equipment that’s built properly: We prioritise build quality, real-world testing and considered engineering. No gimmicks, no feature clutter — just machines that do what they should, consistently, for years. Support that doesn’t disappear after you buy: Our UK team is here before purchase, during setup, and long after delivery. Buying guides, care advice, repairs — we’re not hard to reach and we don’t hide behind chatbots. Longer warranties, fewer worries: All equipment comes with generous in-home repair warranties as standard. If something needs fixing, we come to you. We back what we build.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent treadmill

I did a lot of research before buying the JTX sprint 7 and was very impressed by the value for money, quality of machine & level of tech included. So far the treadmill has lived up to my expectations; it’s very impressive, and I’m very happy with it. Good customer service and delivery as well!

28 January 2026
Rated 4 out of 5 stars

Fast delivery BUT NOISY SOUND

Fast delivery,excellent delivery service.clear instructions. Put 4 stars just because after setting up I was expecting it’ll be more quiet due to some reviews, but it’s SOO NOISY ,I have this annoying clicking sound every time I walk so I have to put my headphones on the almost max not to hear it. (Tried to strengthen the screws but still doesn’t work,really disappointed)

28 January 2026
Rated 5 out of 5 stars

Brilliant

They were really good with communication, I love the fact that there are so many reviews and that I am buying from a company that makes the product and that I can actually contact if something goes wrong. They also had lots of maintenance advice.

Delivered on time and both the treadmill and the air bike we have bought from them have been high quality.

5 January 2026
Rated 5 out of 5 stars

Excellent range of treadmills

When I was looking for a treadmill I viewed lots of models and websites and JTX stood out for their range of equipment and full descriptions and videos if each model. The price was great and the delivery service was excellent and the aftercare with customer care has been prompt and helpful

6 January 2026
Rated 5 out of 5 stars

Jtx sprint-8 pro

Fast and well communicated delivery. Delivery guys were great.
Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a few goes at trying a dry fit first, then it went together.
Very smooth and quiet, easy to use, picks up the chest HR no problem, wife loves it compared to her old banger of a treadmill.
You can play music through the speakers, and the stand for holding the tablet is great, she uses it for her running apps.

8 January 2026
Rated 4 out of 5 stars

Great machine, poor delivery

My machine is great. The delivery was less so, as I asked for an afternoon delivery and it turned up in the morning. I was also unable it use it for a week, as I had to wait for help to get it out of the packaging. It was too heavy for me. However, now I can use it, I am very pleased with it and look forward to many years of enjoyment. Thank you.

26 January 2026
Rated 5 out of 5 stars

Great value for money exercise bike

Just received and put together my new JTX Ignite AirX Rider. It took me about 30 mins to unpack and assemble. This is super easy as the instructions are simple to follow. I've only ridden 20kms as it is only a day old. A few little tweaks to saddle height and angle, sorted the correct reach for my height and have to say I'm super impressed with this piece of kit. Great value and good quality. Now looking at a treadmill to add to.my home gym.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Treadmill arrived quickly and at the…

Treadmill arrived quickly and at the stated time. The delivery men put the equipment in the garage as requested. The treadmill was easy to set up and very impressed so far. Glad I decided to go with JTX. Although the treadmill is big it folds up when not in use.

2 January 2026
Rated 5 out of 5 stars

From ordering to getting set up at home…

From ordering to getting set up at home was an ease.

After 3 runs and slight adjustments on the level of the machine, the JTX has not let me down. It's very smooth and not too noisy.

Only downside is i can't pre-program everything i want but this purchase was more about a sturdy running machine and this does it's job very well

23 January 2026
Rated 5 out of 5 stars

Great quality equipment

I have had my JTX bike for years and love it, I’ve now bought a treadmill and rowing machine and I’m very pleased with these also. They are good quality and going by the bike will last me a long time. I got their cheaper models as well.

23 January 2026
Rated 4 out of 5 stars

I ordered a bike

I ordered a bike. I received a bike. It came when they said it would. Assembly instructions could have been more helpful and in larger print.

22 January 2026
Rated 5 out of 5 stars

Great customer service!

Great customer service!

I had to decline the first delivery of my Sprint 7 treadmill due to damage caused by the courier, with no fault of JTX.

The customer care team dealt with the issue quickly and to my satisfaction.

On to the machine. The Sprint 7 treadmill was a refurbished model, not that I could tell by looking at it. The first time I turned on the treadmill, I couldn't help but smile. This thing was so quiet! If I weren't looking at it, I wouldn't know that it was running.

The build and quality of the treadmill are well above the price (not that JTX should raise prices); it is excellent value for money.

I highly recommend both the company and the products.

It is early days, I have only had the treadmill for a week, but loving it. Just be careful with the speed; this thing moves, and combined with the incline, provides a good, hard workout.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Sprint 7 ordered and delivered

From order to delivery was a smooth process. Delivery to room of your choice was a most for such a heavy piece of equipment. The treadmill is very professional although some parts are plastic that bend a lot with pressure but overall the build quality is great. The digital console is perfect for my needs and the incline motion is smooth. It was a little larger than I expected but no larger than the dimensions listed. The belt motion is great at running speeds but a little less smooth at low walking speeds but not an issue. There are plenty of spaces for your needs cup holder is useful even if the bottle bounces around when running. In general I am very happy with the product, it does what I need it to and does it well.

30 December 2025
Rated 5 out of 5 stars

Helpful team at JTX

Helpful team at JTX - I was able to visit their offices in Shoreham Beach and try the treadmill before I purchased it. Delivery was easy and the team that brought it were professional. JTX warranty inspires trust in them also.

29 December 2025
Rated 5 out of 5 stars

JTX sprint 7 treadmill

Can’t comment on longevity of treadmill yet as I e only had it for two weeks, however first impressions are excellent. Jtx as a company have been excellent to deal with and the courier company they use went above and beyond to ensure my treadmill was placed in the room I chose. 10/10 company. Others companies could learn a thing or two from them.

16 January 2026

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