JT Pickfords Reviews 

621
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

They don't like criticism, only appreciate your money, if a problem they hate giving it back even if the product is faulty

Rated 5 out of 5 stars

Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order... See more

Rated 5 out of 5 stars

Again, lve just received excellent customer service from this company. Goods always delivered on time with the promised courtesy call beforehand. Always packaged well and any issues dealt with... See more

Rated 5 out of 5 stars

Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & in... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Plumber

Written by the company

JT Pickfords is a leading retailer of bathroom, heating and plumbing products. From our headquarters based in Sheffield, UK, we offer a huge range of contemporary and traditional bathroom, heating and plumbing products on our online store as well as in store.


Contact info

4.1

Great

TrustScore 4 out of 5

621 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.1

All reviews

(621)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a bath tap from the sale…

Ordered a bath tap from the sale section, am very impressed with the quality, a true bargain!! Easy enough to collect from shop.

14 March 2021
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Reply from JT Pickfords

Thank you for your great review. It's very much appreciated.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Delighted with the help and responses I…

Delighted with the help and responses I have received from Bridget over my recent purchase of a bathroom extractor fan.

11 March 2021
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Reply from JT Pickfords

Thank you for your lovely comments. We will ensure we pass your feedback onto Bridget.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Prompt delivery, well done.

Thank you so much for your prompt delivery, I ordered a part for my shower from someone else and then they put the delivery date back three times. You delivered in 48 hours and I could track it, well done.

11 March 2021
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Reply from JT Pickfords

Thank you for your great feedback!

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Great service

Great service, as always

9 March 2021
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Reply from JT Pickfords

Thank you for your feedback Chris.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Couldn't get hold of a Belfast sink in stock anywhere and lots of companies pretending they had stock when they didn't. Several cancelled/refunded orders later and I got hold of JT Pickfords on the phone and the lady I spoke to was very friendly and welcoming and extremely helpful. I ordered the same day and had a dispatch email the next morning, with the sink arriving 2 days later. Perfect service, will use again! Thank you.

9 March 2021
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Reply from JT Pickfords

Thank you for your great feedback Ricky! We're pleased you got the sink you wanted.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Excellent service - highly recommended

Excellent service. I ordered the wrong colour and they sorted it for me emailing to confirm ( I did notice my error immediately and emailed to request a change prior to shipping). Super fast delivery. Highly recommended. Will definitely use again! Thank you.

6 March 2021
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Reply from JT Pickfords

Thank you for your feedback Jayne. It's great to hear that your order got sorted quickly.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Excellent service after I found I had…

Excellent service after I found I had ordered the wrong item the lady in the shop went over & above to find me the one I needed even though it was showing out of stock she found me what I wanted . Thankyou

5 March 2021
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Reply from JT Pickfords

Thank you for your lovely comments.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Good price

Good price, product knowledge, fast delivery - recommend.

2 March 2021
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Reply from JT Pickfords

Thanks for your review.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Excellent Quality and Service

It’s not often I do this, but I just wanted to say how pleased I am with the vanity unit and basin I ordered from Pickfords.
It’s always a bit of a risk buying something at distance, as one can never be sure of the build quality and I’m often left feeling somewhat disappointed. However, in this instance I couldn’t be happier; the unit is very weighty and sturdy, and really sleek in design. Also, I was very pleased with the speed of delivery and the professional, personable service I received form the delivery driver.
All in all, my buying experience was refreshingly good; I would definitely shop at Pickfords again and would have no hesitation in recommending them to friends and family.

22 February 2021
Unprompted review
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Reply from JT Pickfords

Thank you for your lovely feedback Matthew. We are pleased to hear that you are happy with your products.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Excellent service!

My husband and I are really impressed with JT Pickfords. The website is easy to use and tells you clearly what is in stock so no messing when you get to checkout to find that it is actually out of stock like some other providers!! Good communication re the delivery and the delivery man was very helpful. We were let down by B&Q after ordering weeks ago, I cancelled that order, ordered with JT Pickfords and the order arrived within 48 hours. We have already submitted another order, this time for pick up.

21 February 2021
Unprompted review
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Reply from JT Pickfords

Thank you for your lovely review Amanda.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Highly Recommended

Easy click and collect service.
Friendly helpful staff

19 February 2021
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Reply from JT Pickfords

Thank you for your review Liam.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

The service was very good

The service was very good and easy from ordering to collecting when a gentleman carried the package which was quite heavy and placed it in the boot of my car.
Will use again when needed.
Needless to say the item was just as described.

11 February 2021
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Reply from JT Pickfords

Thank you for your feedback. We're pleased you were happy with the service.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Great service

Great service, products & prices

9 February 2021
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Reply from JT Pickfords

Thank you for your positive review Andrew.

Kind Regards
JT Pickfords

Rated 4 out of 5 stars

Good Service

Received items as advertised within a few days of placing order.
Beware of PayPal route as I managed to skip the delivery part and got an email to tell me my items were ready for collection.
Sorted with a few helpful phone calls.
I would use Pickford again.

9 February 2021
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Reply from JT Pickfords

Thank you for your review. We appreciate your comments and happy your delivery got sorted.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Matt black bathroom taps

Great service great product fast delivery

7 February 2021
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Reply from JT Pickfords

Thank you for your positive review Lewis.

Kind Regards
JT Pickfords

Rated 5 out of 5 stars

Ordering and payment was an easy…

Very happy with my purchase. Ordering and payment was an easy process, arrive well within stated delivery time, very well packed, price was competitive. A very nice solid modern unit. Thank you.

1 February 2021
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Reply from JT Pickfords

Thank you for your review Louise. We are pleased to hear your comments.

Kind Regards
JT Pickfords

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