I popped in after being at the sailing club to buy a few bags of sharp sand, after staff helped me to load in five bags I looked for my phone ready to pay and realised I had left it at the club. Rathe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering process was smooth and efficient. The office rang after my online purchase to confirm within 10 minutes. All my requests ( late delivery, driver to assist with 850k bag of gravel to be sp... See more
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Ordered 6 tubs of patio grout but soon realised I'd ordered the wrong colour. Rang the general enquiries line and very pleasant lady on the other end of the line made changing the order really simple... See more
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Person who took telephone order was very knowledgeable and helpful. My top soil arrived exactly as arranged. They even dropped at specific spot. Can't fault them. Excellent service.
Company replied
Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Alex. It is great to hear you have received brilliant service throughout from our Middlesbrough branch, and we hope that we will see you shopping with us again very soon!
Great all round service
Great all round service.
Easy ordering, phone call to arrange delivery.
Good quality top soil.
21 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review. We are very happy to hear that you have had great service all round from our Stockton branch and the ordering process was easy for you. We hope that we will see you shopping with us again very soon!
5* without question for my local branch…
5* without question for my local branch (Kirkby Stephen). Delivery drivers always helpful, placing large items where requested.
However I recently ordered two pairs of side-hinged wooden garage doors from them - these came from a central supplier, I think, not the KS branch. We didn't notice until after applying some wood treatment and having the joiner on site to fit them that one set of doors had two right-hand doors, instead of a R and L.
Luckily the joiner could modify the incorrect door, but this shows very poor quality control when packing the items.
30 April 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Penny. We are delighted to hear the service in our Kirkby Stephen Branch is 5* and they are helpful. However, we are very sorry to hear that your order that come direct from our supplier was not correct. We are glad to hear you got sorted and the joiner managed to modify this for you. However, we will pass this feedback onto our supplier directly. If you have any further problems please do not hesitate to contact us right away and we will have any issues resolved for you as soon as possible.
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Barry. It is great to hear our driver was helpful and put your order exactly where you needed it. This is great news and we hope to see you again very soon!
Good comunication fast delivery
20 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Neil. It is great to hear the communication was good and you received your delivery in good time. This is great news and we hope to see you again very soon!
What an arrogant manager at the Bingley…
What an arrogant manager at the Bingley branch, rang the head office to complain and 3 weeks later I am waiting for a complaint manager to call me back as promised. Oh I ended up ordering the same product from another supplier at 40% cheaper after the event at Bingley.
Good luck with your business JT Atkinson but I am a customer who won't be returning and I am sure you'll be getting more people moving business away from you
20 April 2026
Reply from JT Atkinson Builders Merchant
Good Morning Greg,
We are very sorry to hear that you have not received a call from our Bingley branch manager as this was passed over to them a while ago now. We will be sure to chase this at our end and contact you directly offline.
Very easy to order what I wanted on…
Very easy to order what I wanted on line and it was delivered in a timely manner. The rear wheel drive delivery lorry and driver were very efficient and professional allowing the load to be placed well off the road and conveniently near the building project
18 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review George. It is great to hear you found it easy to order on our website and your order was receive in good time and the driver was accommodating to your needs. This is great news and we hope to see you shopping with us again very soon!
Good communication and prompt delivery…
Good communication and prompt delivery also competitive pricing
11 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Robert. It is great to hear you receive good communication on your delivery and you were happy with our pricing too! We hope to see you shopping with us again very soon!
Great service
Great service. Can’t fault them - after sales were really good. A friend suggested them. Also, best price by far. Will use again.
19 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson it is great to hear we have been recommended, and thank you for your review Sue. It is great to hear you have received great service from our Customer Service Team and you are happy with our pricing too! We hope to see you again very soon!
Friendly & efficient staff
Friendly & efficient staff, quality products at a reasonable price.
11 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Bill. It is great to hear that the staff are friendly and efficient in our Darlington branch and you are happy with our pricing in branch too! This is great to hear and we hope to see you again very soon.
A massive thank you to Tom and Mathew…
A massive thank you to Tom and Mathew and all the staff
Over the years and with my partner ( who has now had to give up his business due illness) you have been fantastic and so very helpful
Cannot thank you enough
Sue
1 May 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Susan. It is great to hear that Tom, Matthew and the team in our Ilkley branch have been very helpful to you and your husband over the years, this is great to hear and we will be sure to pass on your thanks to them!
Good service quick delivery and always…
Good service quick delivery and always good quality
10 April 2026
Reply from JT Atkinson Builders Merchant
Thank you very much for your review of our Middlesbrough branch, it is great to hear you are so pleased with the service, delivery speed and also the quality of your order. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Penrith branch, it is great to hear you are happy with the service you received. Thank you for choosing JT Atkinson and we hope to see you again very soon
Great service…
16 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Middlesbrough branch, it is great to hear you are happy with the service you received. Thank you for choosing JT Atkinson and we hope to see you again very soon
Reply from JT Atkinson Builders Merchant
Thank you very much for your review of our Bedale branch, it is great to hear you are so impressed with our quick delivery and great service. Thank you for choosing JT Atkinson and we hope to see you again soon
Ease of ordering
Ease of ordering, website easy to navigate, competativly priced items, fast and friendly delivery.
10 April 2026
Reply from JT Atkinson Builders Merchant
Thank you very much for your review of our Hartlepool branch, it is great to hear you are so pleased with the ease of ordering, how easy our website is to use, the pricing and also the delivery experience as a whole. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you very much for your review of our Ilkley branch, it is great to hear you are so pleased with our delivery driver. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Staff are down to earth and incredibly…
Staff are down to earth and incredibly polite nd helpful.
Prices are better than other places.
16 April 2026
Reply from JT Atkinson Builders Merchant
Thank you very much for your review, It is great to hear you are so pleased with the pricing as well as how friendly our staff are. Thank you for choosing JT Atkinson and we hope to see you again very soon.
Good product & good value
Good product & good value. Free delivery a big bonus too. Thankyou.
16 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Elizabeth. It is great to hear that you are happy with the product and the pricing. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review, it is great to hear that our Whitehaven branch delivered your order quickly and exactly as ordered. Thank you for choosing JT Atkinson and we hope to see you again soon
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