I popped in after being at the sailing club to buy a few bags of sharp sand, after staff helped me to load in five bags I looked for my phone ready to pay and realised I had left it at the club. Rathe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered 6 tubs of patio grout but soon realised I'd ordered the wrong colour. Rang the general enquiries line and very pleasant lady on the other end of the line made changing the order really simple... See more
Company replied
Ordering process was smooth and efficient. The office rang after my online purchase to confirm within 10 minutes. All my requests ( late delivery, driver to assist with 850k bag of gravel to be sp... See more
Company replied
Person who took telephone order was very knowledgeable and helpful. My top soil arrived exactly as arranged. They even dropped at specific spot. Can't fault them. Excellent service.
Company replied
Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant as usual
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Middlesbrough branch. It is great to hear that we have continued to provide you with a brilliant level of service. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Hartlepool branch. It is great to hear that you did not have to wait long for your delivery to be confirmed. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Thoughtful delivery
I asked for the delivery to be left on driveway if I was out. I was pleased to find the delivery had been left in a position that allowed me to still get my car onto the drive.
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Otley branch. It is great to hear that you are pleased with the level of service that you have received and that your order was left where you requested. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Same day delivery
Same day delivery , unbelievable , excellent product , great guys that delivered it
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Whitehaven branch. It is great to hear that you are happy with the product that you have received and that you are also happy with your same day delivery as well as the level of service you received from our driver. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Arrived on time
Arrived on time, the tap is very good quality, better than the one that we replaced. Would say that to get to the guarantee. Couldn't access page, but apart from that it's good & working well!! 👍
22 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the quality of the item that you have received and it is working as you expected. Thank you for choosing JT Atkinsons and we hope to see you again soon.
1st time user and a domestic &…
1st time user and a domestic & commercial plumbing & heating engineer.
The transaction experience was positive, therefore I'm willing to use your services again.
15 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are pleased with your experience dealing with us and that you are happy to use us again. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great Service
Easy to order what I wanted on the website, had a call shortly afterwards to arrange delivery. Items delivered on agreed date to location as requested very smooth and easy transaction.
Price for the items was very competitive compared to other local merchants
22 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Scarborough branch. It is great to hear that you found it easy to order through our website and that your delivery was arranged shortly after. It is also great to hear that your delivery was received when expected and left where you asked for it to be. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the product that you have received along with the price you were offered and the speedy delivery. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Guys at the other end of the phone were…
Guys at the other end of the phone were always helpful and knowledgeable. Delivery drivers were always courteous and professional. Great prices, cheaper compared to the likes of bnq and wickes. Good local business, wouldn't hesitate to use or recommend.
22 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Sunderland branch. It is great to hear that you are happy with the level of service, helpfulness and knowledge provided by our staff in store as well as by our drivers. It is also great to that you are happy with the prices that you have been offered compared to competitors. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the quick delivery that you have received. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Very highly recommended building…
Very highly recommended building supplies merchant - Super reliable service and excellent stock levels - Amazing choice offering outstanding customer service and support of the very highest standards - Outstanding quality and unbeatable value - JT Atkinson are well respected and extremely reliable and well equipped to be relied upon as your number one choice, to cater for all your projects needs.
13 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are pleased with the level of service that you have received as well as offering great value for money. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson Sharon and thank you for your 5* review. It is great to hear you have received great service from us and your delivery arrived quickly! We hope that we will see you shopping with us again very soon for another 5* experience.
Delivered on time .dropped excactly…
Delivered on time .dropped excactly where we needed
21 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review David! It is great to see you have rated the service in our Middlesbrough branch as 5* and your order was delivered exactly where you needed it. This is great news and we hope to see you shopping with us again very soon!
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Alex. It is great to hear you have received brilliant service throughout from our Middlesbrough branch, and we hope that we will see you shopping with us again very soon!
Great all round service
Great all round service.
Easy ordering, phone call to arrange delivery.
Good quality top soil.
21 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review. We are very happy to hear that you have had great service all round from our Stockton branch and the ordering process was easy for you. We hope that we will see you shopping with us again very soon!
5* without question for my local branch…
5* without question for my local branch (Kirkby Stephen). Delivery drivers always helpful, placing large items where requested.
However I recently ordered two pairs of side-hinged wooden garage doors from them - these came from a central supplier, I think, not the KS branch. We didn't notice until after applying some wood treatment and having the joiner on site to fit them that one set of doors had two right-hand doors, instead of a R and L.
Luckily the joiner could modify the incorrect door, but this shows very poor quality control when packing the items.
30 April 2026
Unprompted review
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Penny. We are delighted to hear the service in our Kirkby Stephen Branch is 5* and they are helpful. However, we are very sorry to hear that your order that come direct from our supplier was not correct. We are glad to hear you got sorted and the joiner managed to modify this for you. However, we will pass this feedback onto our supplier directly. If you have any further problems please do not hesitate to contact us right away and we will have any issues resolved for you as soon as possible.
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Barry. It is great to hear our driver was helpful and put your order exactly where you needed it. This is great news and we hope to see you again very soon!
Good comunication fast delivery
20 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Neil. It is great to hear the communication was good and you received your delivery in good time. This is great news and we hope to see you again very soon!
What an arrogant manager at the Bingley…
What an arrogant manager at the Bingley branch, rang the head office to complain and 3 weeks later I am waiting for a complaint manager to call me back as promised. Oh I ended up ordering the same product from another supplier at 40% cheaper after the event at Bingley.
Good luck with your business JT Atkinson but I am a customer who won't be returning and I am sure you'll be getting more people moving business away from you
20 April 2026
Reply from JT Atkinson Builders Merchant
Good Morning Greg,
We are very sorry to hear that you have not received a call from our Bingley branch manager as this was passed over to them a while ago now. We will be sure to chase this at our end and contact you directly offline.
Very easy to order what I wanted on…
Very easy to order what I wanted on line and it was delivered in a timely manner. The rear wheel drive delivery lorry and driver were very efficient and professional allowing the load to be placed well off the road and conveniently near the building project
18 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review George. It is great to hear you found it easy to order on our website and your order was receive in good time and the driver was accommodating to your needs. This is great news and we hope to see you shopping with us again very soon!
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