Jöttnar Reviews 152

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the premium materials, solid construction, and durability. Many highlight the excellent fit and thoughtful design, emphasizing that the items are warm, comfortable, and perform exactly as expected in various conditions. The delivery service is also frequently commended for its speed and efficiency, with items arriving well-packaged. However, some customers also noted issues with their orders, including receiving incorrect sizes or experiencing problems with items falling apart shortly after purchase. A few people were dissatisfied with the delivery experience, specifically mentioning issues with the chosen courier service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and performance. Many customers praise the... See more

Quality

Customers consistently express high satisfaction with product quality. Many reviewers praise the items as... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Clients share positive opinions on service, consistently praising its quality, speed, and efficiency. Many... See more

Order

Users describe ambiguous interactions with order. While many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

An outstanding piece of kit l. ive been looking for an additional item for my climbing wardrobe similar to others on market. When i saw Jottnar had added one to They're store. my mind was immediately... See more

Company replied

Rated 5 out of 5 stars

I recently bought a piece from Jöttnar and I’m really impressed overall. The quality is immediately noticeable — the materials feel premium and it’s clearly very well made. The fit is spot on, sit... See more

Company replied

Rated 5 out of 5 stars

I came across Jottnar whilst looking for a skiing shell and fleece combination. Very happy with the Grim outer and Floyen base layer. Jottnar were great to deal with - ordered a couple of sizes and... See more

Company replied

Rated 5 out of 5 stars

The original order was lost in transit by the courier. Not a problem for Jottnar, having run out of the item I ordered, they simply replaced it with this seasons updated gillet at no extra cost. No me... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Jöttnar designs and builds a complete range of high-performance technical outdoor clothing, including goose down insulation, waterproof, breathable hardshell jackets, base layers, mid-layers, and headwear. We are pioneers in the use of the very best performance-fabric technology including from Pertex, Polartec and Down-Tek. Our clothing is designed to protect you in outdoor and mountain sports environments, in all seasons and conditions, whether you're climbing, skiing, trekking or trail running.

About Us

Written by the company

Jöttnar designs and builds high-performance outdoor clothing.
The company was founded by two British Royal Marines commandos and lifelong mountaineers. Years spent working and training in demanding conditions shaped a clear view of what equipment needs to do - and where existing gear fell short. So we built our own.

Contact info

New '26 Spring/Summer Range Starts Here

NEW SEASON, NEW TERRAIN, NEW GEAR, NEW SITE. JUST THE BEGINNING.

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
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2-star
1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Purchase was easy

Purchase was easy, assessment and description of products was good and clear.
Pricing was abit steep when compared to the competition but still good kit and a UK/ EU company.

25 February 2026
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Reply from Jöttnar

Thanks for the feedback. It's great to hear your customer experience was smooth and efficient. Our pricing is always being reviewed, so we'll take this on board for future discussions.

Rated 5 out of 5 stars

Excellent products

Excellent products . Efficient service.

4 March 2026
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Reply from Jöttnar

Thanks for the feedback. It's great to hear that both the products and service are living up to our intended expectations.

Rated 5 out of 5 stars

Products are of exceptional quality

Products are of exceptional quality. Range is a bit limited but I prefer a company focused on delivering the highest quality with a clear objective and this is definitely the case with Jottnar.

4 March 2026
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Reply from Jöttnar

Great to hear you're getting on well with the gear. Keep an eye on the site in the next few weeks as the range will be expanding...

Rated 5 out of 5 stars

Ulfr Merino neck warmer

My second time ordering with Jottnar, im very happy with the items quality. Exactly as advertised, soft merino wool, very high quality and was nice and warm during the recent cold winter. Fast service again. Highly recommend.

23 January 2026
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Reply from Jöttnar

Appreciate the feedback, and great to hear you're getting on well with the Ulfr. Thanks for taking the time to share your experience.

Rated 5 out of 5 stars

All my kit i have off them are…

All my kit i have off them are outstanding,
I wouldn't buy this type of clothing from anyone else.

28 February 2026
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Reply from Jöttnar

Glad to hear you're getting on well with the gear Paul, and we really appreciate your ongoing support.

Rated 5 out of 5 stars

Superb quality

Superb quality, worth every penny

19 January 2026
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Reply from Jöttnar

Thank you, Mr Roylance, for your repeat purchases and your support. Your review is much appreciated by the product team who strive for excellence and performance.

Rated 5 out of 5 stars

Quality clothing

Quality clothing. Experience great and professional service

25 January 2026
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Reply from Jöttnar

Great to hear you're getting on well with the gear. We appreciate you recognising the team’s support. Delivering that standard consistently is important to us.

Rated 5 out of 5 stars

Great gear and service

I came across Jottnar whilst looking for a skiing shell and fleece combination. Very happy with the Grim outer and Floyen base layer. Jottnar were great to deal with - ordered a couple of sizes and couple of mid base layers before getting the Floyen. Staff very friendly and responsive with questions, and the jackets are fantastic - top quality, lightweight, great fit.

25 February 2026
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Reply from Jöttnar

Really appreciate the feedback Will, and great to hear the Grim and Floyen are performing as intended. If you do run into any issues, please do get in touch.

Rated 1 out of 5 stars

My first order from Jöttnar was…

My first order from Jöttnar was disappointing not because of the product, but because of the delivery experience. Jöttnar chose Evri as their courier, and the parcel was misplaced with no delivery card and no real attempt to communicate. For a premium brand, the courier experience matters, and this one let the whole process down. I expected better from a company positioned at this level.

5 February 2026
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Reply from Jöttnar

We’re sorry that your first experience was impacted by the delivery process. We fully recognise that delivery forms part of the overall experience. On this occasion, it did not meet the standard we expect. The vast majority of our deliveries arrive without issue, but we review any exception closely with the courier. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

good product

I recently bought a piece from Jöttnar and I’m really impressed overall. The quality is immediately noticeable — the materials feel premium and it’s clearly very well made. The fit is spot on, sitting comfortably without feeling restrictive, and it looks great on.

You can tell a lot of thought has gone into the construction and finishing, which gives it a really solid, durable feel. Delivery and packaging were also excellent, with everything arriving well protected.

All in all, a great product that fits well, feels high quality, and does exactly what you’d want. I’d happily buy from Jöttnar again.

4 February 2026
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Reply from Jöttnar

Thank you for the feedback. We’re pleased the kit is performing as intended and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very good quality

Very good quality. Exchange efficient. Have a number of their products. Recommend.

3 February 2026
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Reply from Jöttnar

Thank you, Larry. Your continued support and your customer service feedback from your exchange experience is genuinely appreciated.

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