Jöttnar Reviews 149

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the premium materials, thoughtful construction, and durability. Many consumers highlight the excellent fit and design, emphasizing that the items are warm, comfortable, and perform well in various conditions. The delivery service is frequently described as fast and reliable, with items arriving well-packaged. Reviewers also commend the outstanding customer service, appreciating the helpful and responsive support. However, some customers also noted issues with their orders, including receiving incorrect sizes or experiencing problems with the quality of certain garments. A few people were dissatisfied with the delivery experience, specifically mentioning issues with the chosen courier service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently praising the excellent design,... See more

Quality

Clients share positive opinions on quality, frequently highlighting well-made garments, superb materials, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and speedy service,... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

An outstanding piece of kit l. ive been looking for an additional item for my climbing wardrobe similar to others on market. When i saw Jottnar had added one to They're store. my mind was immediately... See more

Company replied

Rated 5 out of 5 stars

I recently bought a piece from Jöttnar and I’m really impressed overall. The quality is immediately noticeable — the materials feel premium and it’s clearly very well made. The fit is spot on, sit... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my Anda jacket which I bought a couple of years ago, I really liked the Jacket definitely one of the best waterproof products I own. they asked me to send it back and it turned out... See more

Company replied

Rated 5 out of 5 stars

Can’t fault Jottnar, managed to grab a Floyen in the sale with an extra 10% off, deals like that don’t come up often with these guys. Great jacket and a perfect replacement for my aging Arteryx Atom.... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Jöttnar designs and builds a complete range of high-performance technical outdoor clothing, including goose down insulation, waterproof, breathable hardshell jackets, base layers, mid-layers, and headwear. We are pioneers in the use of the very best performance-fabric technology including from Pertex, Polartec and Down-Tek. Our clothing is designed to protect you in outdoor and mountain sports environments, in all seasons and conditions, whether you're climbing, skiing, trekking or trail running.

About Us

Written by the company

Jöttnar designs and builds high-performance outdoor clothing.
The company was founded by two British Royal Marines commandos and lifelong mountaineers. Years spent working and training in demanding conditions shaped a clear view of what equipment needs to do - and where existing gear fell short. So we built our own.

Contact info

New '26 Spring/Summer Range Starts Here

NEW SEASON, NEW TERRAIN, NEW GEAR, NEW SITE. JUST THE BEGINNING.

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Bought a Asta down gilet, shorts and a beanie

Bought a Asta down gilet, Sunnan soft shell shorts and a merino Sinni beanie in the sale. All are excellent items, really well made and designed and perform great. The gilet is warm and lightweight, quite long in the body which is good. Inside pocket useful. Softshell shorts have loads of stretch and good adjustment at waist. Good cargo pockets too. Beanie looks neat and offers lightweight breathable warmth. Great service too and quick delivery. Maybe postage could have been free if spending over £100. Definitely highly recommended.

31 March 2026
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Reply from Jöttnar

Thanks for taking the time to share your feedback Mark. We're pleased to hear you're getting on well with the products, and note your comment regarding the delivery costs.

Rated 4 out of 5 stars

Clothing fits exactly as described on…

Clothing fits exactly as described on size guides and is good quality feeling robust. Shame Evri is the delivery partner

7 April 2026
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Reply from Jöttnar

Thanks for your feedback Jon. Great to hear everything fits as expected, and we note your comment about our delivery partner Evri.

Rated 5 out of 5 stars

Midgard beautifully made and designed

I'm not a mountaineer but I like long walks across fields and hills in the rain. Midgard jacket is perfect for the job, just roomy enough with good details. I'm delighted, it's what I'd hoped and good value.

12 February 2026
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Reply from Jöttnar

Great to hear the Midgard is performing as expected Simon.

Rated 5 out of 5 stars

I purchased a Jottnar Beanie

I purchased a Jottnar Beanie. As with all my Jottnar clothing, its great quality.
Once purchased online, the Beanie arrived within 2 days. A great service, thanks

30 March 2026
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Reply from Jöttnar

Glad to hear you're getting on well with your Gald beanie David.

Rated 5 out of 5 stars

Great product

Great product
Returning customer to one of the best outdoor brands

30 March 2026
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Reply from Jöttnar

Thanks very much Norman. We really appreciate your ongoing support.

Rated 5 out of 5 stars

A Brand That Does Things Right

I have several Jottnar items and all top quality. The speed of delivery has been spot-on.
Yes, the gear is slightly on the more expensive side but you get what you pay for and for me the value and longevity of the gear out ways the cost.
Jottnar is my go to for out door gear and as long as they keep doing what they are doing will be for a long time to come!!

30 March 2026
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Reply from Jöttnar

Thanks for the great feedback. We really appreciate the support, and it's great to hear we're your go to outdoor gear provider.

Rated 5 out of 5 stars

Replacement. No Issue. Great Service

The original order was lost in transit by the courier. Not a problem for Jottnar, having run out of the item I ordered, they simply replaced it with this seasons updated gillet at no extra cost. No messing about, just spot on customer service

26 March 2026
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Reply from Jöttnar

Thanks for recognising the team's assistance Nicholas. We really appreciate the feedback.

Rated 5 out of 5 stars

I love this clothing range.

Jottnar have been consistently great. There clothing and customer service is excellent.

2 April 2026
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Reply from Jöttnar

Thanks for the feedback Ian. Consistency is very important to us.

Rated 5 out of 5 stars

Quality garment

Very well made garment, quality fabric and first class service.

26 March 2026
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Reply from Jöttnar

Thanks for the kind words. Delivering these standards consistently is important to us.

Rated 2 out of 5 stars

Was a bit disappointed

Was a bit disappointed. Quality doesn’t quite reflect the price other competitors are head and shoulders above in terms of quality and feel.

1 April 2026
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Reply from Jöttnar

We're sad to hear that you were dissatisfied Adam. We strive to provide the highest quality garments, so we're sorry to hear we didn't live up to expectations on this occasion.

Rated 5 out of 5 stars

Very speedy service

Very speedy service. Tracking details provided and my fleece arrived well packaged. Superb quality garment. Would definitely order again from Jottnar

24 March 2026
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Reply from Jöttnar

Thanks for the feedback Pete. Great to hear the delivery experience was smooth and effective.

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