Jones Whyte Reviews 2,519

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 369 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the staff's professionalism, helpfulness, and supportive approach. Customers consistently praise the excellent service, noting its efficiency, seamlessness, and the clear communication provided throughout various processes. The customer service is often described as exceptional, with many appreciating the quick response times and the ease of their overall user experience. However, some people were dissatisfied with slow communication, unhelpful responses, and delays in receiving important documents or updates. A few other people also felt that their cases lacked proper preparation, clear legal advice, and appropriate support, leading to significant stress.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding communication and efficiency from... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Response time

Users describe positive interactions with response time, with many praising the quick and professional... See more

User experience

Customers had positive experiences with the user experience, often describing it as brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son suffered a personal injury in September of 2025, I didn’t know where to turn and contacted Jones Whyte. They kept me informed throughout the process and made me feel like they were truly on my... See more

Company replied

Rated 5 out of 5 stars

Nicole Hoffay-Somerville and the team made the process from start to end seamless and as stressless as possible. She understood that while she deals with this sort of thing on a daily basis, it was my... See more

Company replied

Rated 5 out of 5 stars

I opted for a free Will from McMillan and chose Jones White to draw it up. I was anxious about drafting a new Will, however Ranisha made the task so straightforward simple and stress free. I had a... See more

Company replied

Rated 5 out of 5 stars

Nicole was amazing on my recent property purchase. She was friendly , knowledgeable, supportive and got th transaction done in record time. I can’t thank you enough Nicole - you were fabulous

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. General Practice Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

A friendly yet dynamic law firm operating and appearing throughout Scotland and based in Glasgow. Our solicitors have over 25 years of experience across a broad range of disciplines, courts and tribunals. Experienced lawyers for family law, property, personal injury and other legal services in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to do business with.

19 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Friendly and efficient service

Cathryn helped my father prepare a Will online. She explained everything to him clearly and made the process very easy for him to understand. She was very efficient and responded to emails promptly. We would highly recommend using Jones Whyte.

30 October 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Really helpful

Really helpful, quick and informative assistance from Weronkia buying our house. Thank you :)

18 November 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Reliable,Friendly and professional all…

Reliable,Friendly and professional all the way. Wife and I have sold two flats recently, Kaitlin Mckie was our solicitor, she and Holly was brilliant from start to finish, they are always at the other end of the phone whenever we needed them.
Highly recommended them to our family and friends living in Scotland.

14 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

It is really Great friendly service

It is really Great friendly service. Especially Holly one of the Team I really Thank you. Keep your nice service. I will recommend for all home buyers. The sense of Professionalism is so super and time usage is Great . Thanks

14 November 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

My Law Suit

I delt with Carli Cooper of Jones Whyte for many years, I would highly recommend dealing with this law firm. Very tense, very supportive and very professional in every single way. Every time I phoned or emailed it was delt with quickly. If I ever find myself needing a law firm I will be back. I will recommend Jones Whyte to everyone I can. Thank you for your time and all your help.

1 October 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Kind hearted and understanding good people

Jones whyte was recommended to me to help gain access to my children. I can honestly say that it’s been a real pleasure dealing with the kind hearted people at jones whyte. Colin Simpson is an absolute legend in his line of work and I had no stress at all dealing with him and would recommend anyone to them. He is the reason my case has been so strong and I couldn’t have done it without him.

14 November 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Great experience from start to finish.

14 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Perfect

Jones white talked me through every detail in my will helping me understand everything l had to do nothing was too much very enjoyable experience

13 November 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Excellent service

Ranisha was incredibly helpful and proficient. She provided excellent advice and the whole service was quick and efficient.
I would highly recommend JonesWhyte. They have set my mind at rest knowing I have my will in order for my children

28 October 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication throughout the process. Everything was clearly explained and support was on hand

10 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Jones Whyte helped settle my Father's…

Jones Whyte helped settle my Father's Estate with exceptional professionalism, outstanding efficiency, and kind consideration. I would highly recommend.

1 November 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

First visit to Jones Whyte Premises in Glasgow.

My daughter and I were put at ease by Sarah, who dealt with my questions today. She was polite, thorough and answered my questions. Very knowledgable. Put us both at ease immediately and put my mind at rest.

7 November 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Very smoothe straight forward process

Very smoothe straight forward process. All done within 24 hours.
Thank you.

7 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

House Purchase

Good fast service.

6 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Wills made easy

We signed up to do our wills as part of a charity campaign and were set up with an initial meeting with Janet. She has been so helpful throughout the process and made everything so easy to put in place which was great as we have been putting this off for years. She talked us through different options and kept us updated on the process by email between appointments and the whole thing was sorted in a couple of weeks. Would highly recommend Janet if you need a will or a POA ..

5 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Great staff

All the staff have been nothing but helpful. Can’t fault them at all!

4 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 1 out of 5 stars

Avoid at all costs - completely UNprofessional

Very unprofessional. Can’t get through and nobody returns voicemail. They tried to charge us (again) to do a ‘search’ on my Mother’s Trusts - we paid for this last year and then heard nothing - this is after we told them my Mother had died. Trying to get the Will and Trust documents is like pulling teeth. I cannot believe a ‘Law’ company can be this unreliable. Avoid !

3 November 2025
Unprompted review
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Reply from Jones Whyte

Thank you for your feedback. We have been attempting to speak with you, however, have been unable to reach you to-date. We hope to speak with you soon and will resolve your concern.

Rated 5 out of 5 stars

Fast & informative

Fast & informative, clearly explained procedures and costs. Easy to deal with.

3 November 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Katie Bastianelli - friendly and helpful

Katie was incredibly helpful and very clear when explaining everything I needed to know about my legal query. I would have no hesitation recommending her to friends and family.

11 September 2025
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

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