Jones The Gas Reviews 

323
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company and consistently consider them the absolute best professionals in the region. Customers frequently praise the exceptionally polite, highly skilled staff who take the time to explain every detail of the work and always leave residential properties completely clean and tidy. Consumers also appreciate the highly competitive pricing and truly exceptional value for money across all comprehensive boiler installations, routine annual services, and unexpected repairs. Many people value the prompt emergency call-outs, excellent ongoing communication, and reliable scheduling that consistently keep their home heating systems running smoothly throughout the winter.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional workmanship, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as friendly, highly... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable charges and... See more

Value for money

People report positive experiences with value for money, sharing a strong consensus that the service is well... See more

Customer service

Reviewers express great satisfaction with the customer service, highlighting friendly and professional team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We... See more

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and bi... See more

Company replied

Rated 5 out of 5 stars

I HIGHLY Recommend 'Jones the Gas' (Flintshire) They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous install... See more

Company replied

Rated 5 out of 5 stars

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left ever... See more

Company replied


Company details

  1. Gasfitter
  2. also in
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

At Jones the Gas, we pride ourselves on delivering high-quality heating and gas services across Flintshire and the surrounding areas. With years of hands-on experience and a growing team of skilled engineers, we specialise in boiler installations, servicing, repairs, power flushing, smart heating upgrades, and more. We’re known for our attention to detail, honest communication, and turning up when we say we will — no excuses. Whether it’s replacing an old inefficient boiler, fixing a heating fault, or installing smart controls like the Salus iT700, every job is completed to the highest standards using trusted products and proper techniques. Our customers choose us because we genuinely care. We offer clear quotes, keep you informed every step of the way, and never leave a mess behind. Hundreds of 5-star reviews speak for themselves — and there’s always a friendly voice at the end of the phone. We’re not just here for quick fixes — we build long-term trust. So if you’re looking for a heating company that shows up, knows their stuff, and puts the customer first, give us a shout. Jones the Gas — keeping Flintshire warm, one boiler at a time 🔧🔥 #Hellooo


Contact info

5.0

Excellent

TrustScore 5 out of 5

323 reviews

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5.0

All reviews

(323)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jones The Gas is the first guy to call…

Jones The Gas is the first guy to call when you need a gas engineer. He has always been available to sort out our boiler problems. He has just fitted our new boiler replacing our 13 year old boiler. Very respectful of our home. Always appreciates a good brew 😌

5 March 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Several radiators replaced

Several radiators replaced. Arrived at the stated time and proceeded to protect floors and carpets prior to commencement of work.

Job well organised and work site kept very clean with final clean up on completion.

4 March 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review

Rated 5 out of 5 stars

Highly recommend

Brilliant! Had a quote for replacing two normal radiators for two towel radiators - turned up when promised and quote came through in a reasonable time.

We accepted and booked in, and Dean and Lee came back out not much longer after. After a bit of a battle with our boiler filling loop, they spent the day making sure everything was taken care of, including re-routing pipes so they sit nicely, making good the walls etc. Put down plenty of protective stuff as well for carpets etc, and took away all the rubbish.

Genuinely can't fault any of it, really nice people, easy to get things organised and end result is really professional and working great.

If they ever set up a boiler cover type service, I'd use Jones the gas in a heartbeat. Very happy and highly recommend.

4 March 2026
Unprompted review
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Reply from Jones The Gas

Hi, thank you so much for taking the time to leave such a lovely review. We really appreciate your kind words and we’re really pleased we could help get everything sorted for you. It means a lot to us that you’d recommend Jones the Gas to family and friends.

Just to let you know, we also offer an Essential Boiler Service Plan for our customers. It’s £9.99 per month and includes your annual boiler service, priority appointments , and discounted repairs, helping keep your heating system running safely and efficiently all year round.

Thanks again for choosing Jones the Gas – we’re always here if you need us! 🔧🔥

Rated 5 out of 5 stars

Once again a fantastic job from these…

Once again a fantastic job from these guys, I cant recommend them highly enough.

Completely trusted as always, to get the job done for my mother , gave them a key to the house whilst we went out shopping

How do I select more than 5 stars 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Sometimes there are businesses that are perfect, and Jones the Gas leads the way

Thankyou once again

6 February 2026
Unprompted review
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Reply from Jones The Gas

Thank you so much for taking the time to leave such an amazing review — it genuinely means the world to us 🙏

We really appreciate the trust you placed in us, especially giving us access to your mum’s home while you were out. That level of trust is something we never take for granted, and we always treat every property with the same care and respect as if it were our own.

Your kind words and recommendation mean everything to our whole team. We’re proud to do the very best job we can for our customers, and feedback like this keeps us motivated to keep raising the standard.

Thanks again for choosing Jones the Gas — we’re always here whenever you need us 🔧🔥

Rated 5 out of 5 stars

Had our boiler serviced on Monday

Had our boiler serviced on Monday. We booked it in ready for the annual service a little while back.
Brill service, arrived when expected, explained what had been done and Dean as always polite and informative.
Would not use anyone else.

2 February 2026
Unprompted review
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Reply from Jones The Gas

Thank you ☺️ for the lovely review

Rated 5 out of 5 stars

5 star excellent service as always

5 star excellent service as always. They are lovely Dean and partner today 03 _ Feb _ 2026 as always. Efficient and very helpful and friendly..nothing is ever too much trouble.
Always there when you need them to fix boiler/heating. Very pleased as ever.
Pam

3 February 2026
Unprompted review
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Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Highly recommend this business

Gas fire and boiler serviced. Very happy with Nigel the engineer - experienced and knowledgable. Would highly recommend.

28 January 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Jones the gas have never let me down

Jones the gas have never let me down. Even when I started having hot water pressure issues they managed to fit me in for a job scope. Once the fault was diagnosed Dean and Kaye let me know the date of the repairs.
Dean and lee turned up on time on the day stated and the level of professionalism was second to none!
Replaced my cylinder and tested everything before they left. It was like they were never there as they left my house in tip top condition.
Would recommend them to anyone!

9 January 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the great review & the support youve shown jones the gas from day 1 🤗 we really appreciate it.

Rated 5 out of 5 stars

Boiler serviced today

Boiler serviced today. My first time using this company but it won’t be the last. Excellent value, good communication and arrived on time.
Engineer was super helpful too.

21 January 2026
Unprompted review
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Reply from Jones The Gas

Thank you for the lovely review

Rated 5 out of 5 stars

Trustworthy local firm

Reminder when service is due, then phone call to arrange service date. Service carried out by experienced and polite engineer. Very satisfied with the excellent service I received, and I would have no problem recommending this form to any of my friends.

7 January 2026
Unprompted review
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Reply from Jones The Gas

Thank you ☺️ for the great review , we really appreciate it.

Rated 5 out of 5 stars

AMAZING!!

amazing, amazing, amazing!! january broken boiler, same day service (amazingly managed to squeeze us in!!) repaired boiler and warmth!!! highly recommend professional, tidy and AMAZING!! ☆☆☆☆☆

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Sheer excellence

As soon as Dean arrived, I felt reassured that choosing Jones the Gas was the right decision. He exceeded all my expectations of a gas engineer and as for pristine workmanship- it was faultless and one wouldn’t have suspected that my two appliances had ever been serviced, everything was left immaculate and now I’m warm and cosy, safe in the knowledge that if I ever I have a further need for a gas engineer, it will be Jones the Gas who I contact. Thank you so much for the peace of mind.

18 December 2025
Unprompted review
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Reply from Jones The Gas

It was a pleasure & thank you for taking the time to write such a nice review.

Rated 5 out of 5 stars

Another annual service!

Yet again, excellent service from this wonderful company, keeping us warm and cosy for the past 5 years. Skilled, efficient, clean and personable; a pleasure to welcome them into our home. Thanks Dean, Kay and team!

15 December 2025
Unprompted review
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Reply from Jones The Gas

Thank you choosing our small family business & being so loyal , we really appreciate it & thank you for the great review

Rated 5 out of 5 stars

Great service yet again

Great service yet again. Wouldn't use anyone else for all heating needs.

11 December 2025
Unprompted review
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Reply from Jones The Gas

Thank you & appreciate that

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