Jones The Gas Reviews 

323
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company and consistently consider them the absolute best professionals in the region. Customers frequently praise the exceptionally polite, highly skilled staff who take the time to explain every detail of the work and always leave residential properties completely clean and tidy. Consumers also appreciate the highly competitive pricing and truly exceptional value for money across all comprehensive boiler installations, routine annual services, and unexpected repairs. Many people value the prompt emergency call-outs, excellent ongoing communication, and reliable scheduling that consistently keep their home heating systems running smoothly throughout the winter.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional workmanship, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as friendly, highly... See more

Price

Customers consistently note positive experiences with price, often highlighting very reasonable charges and... See more

Value for money

People report positive experiences with value for money, sharing a strong consensus that the service is well... See more

Customer service

Reviewers express great satisfaction with the customer service, highlighting friendly and professional team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We... See more

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and bi... See more

Company replied

Rated 5 out of 5 stars

I HIGHLY Recommend 'Jones the Gas' (Flintshire) They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous install... See more

Company replied

Rated 5 out of 5 stars

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left ever... See more

Company replied


Company details

  1. Gasfitter
  2. also in
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

At Jones the Gas, we pride ourselves on delivering high-quality heating and gas services across Flintshire and the surrounding areas. With years of hands-on experience and a growing team of skilled engineers, we specialise in boiler installations, servicing, repairs, power flushing, smart heating upgrades, and more. We’re known for our attention to detail, honest communication, and turning up when we say we will — no excuses. Whether it’s replacing an old inefficient boiler, fixing a heating fault, or installing smart controls like the Salus iT700, every job is completed to the highest standards using trusted products and proper techniques. Our customers choose us because we genuinely care. We offer clear quotes, keep you informed every step of the way, and never leave a mess behind. Hundreds of 5-star reviews speak for themselves — and there’s always a friendly voice at the end of the phone. We’re not just here for quick fixes — we build long-term trust. So if you’re looking for a heating company that shows up, knows their stuff, and puts the customer first, give us a shout. Jones the Gas — keeping Flintshire warm, one boiler at a time 🔧🔥 #Hellooo


Contact info

5.0

Excellent

TrustScore 5 out of 5

323 reviews

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5.0

All reviews

(323)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David

Punctual professional, polite and friendly, brilliant service, knowledge and skills, very pleased, would highly recommend Jones the gas 😁👍🏻

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Friendly and professional. Had shoe coverings. Did a service and what a difference it has made to the heat coming out of radiators and also shower pressure and temperature.
Highly recommend.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

This is the third time I've used Jones…

This is the third time I've used Jones The Gas and every time they've been fantastic, Dean had come out to do a boiler service today, he explained everything to me very educational on how to look after my boiler, friendly and professional. I'd 100% recommend Jones The Gas to anyone. Brilliant service every time, so easy to call up and book anything in and really affordable.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Recommend no hesitation

Always a pleasure to see these guys so helpful. Very thorough service on my boiler not like others who don’t seem to do much at all.
Keep you informed at all times always come when they say they will. A company that go thar extra mile.

10 September 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Highly recommend this firm

Highly recommend this firm, prompt, excellent service to my boiler, Lee and Dean were very professional and answered my questions, very pleased.

10 September 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Great service

Great service. Clean and professional. Showed me everything I needed to know about the product

9 September 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

Skilled technicians from Jones the Gas…

Skilled technicians from Jones the Gas have completed 2 jobs for me. On both occasions we had good workmanship and clear explanations which inspired confidence in the work completed. Paper work and billing was excellent, plus the fact that charging was most reasonable. An excellent firm.

7 September 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for taking the time to write a great review.

Rated 5 out of 5 stars

A massive thank you to Dean at Jones…

A massive thank you to Dean at Jones the Gas for fitting our caravan’s new LPG boiler. Being a gas engineer of 37 years myself, I know quality work when I see it. Dean’s standard of work is second to none—clean, efficient, and thoroughly professional throughout. If you need gas or heating work done, Dean is your man!"

5 September 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you ☺️

Rated 5 out of 5 stars

Excellent service

Excellent service. Once again I have just had my annual boiler service. An efficient and professional service, from the initial phone call from their office to book a convenient date, to the engineer arriving and completing to service. I would highly recommend Jones The Gas.

11 August 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for the great review & supporting our small local business.

Rated 5 out of 5 stars

I HIGHLY Recommend

I HIGHLY Recommend
'Jones the Gas' (Flintshire)
They are a very Professional, Friendly Team of TRUE ENGINEERS who removed my old boiler system, repaired the damage caused by previous installer.
They have installed a new top of the range Worcester Combi Boiler with 10 year Warranty and all new pipework and a new Stop Tap and removed old pipework and Water Tanks and did a fabulous job of the new pipework and plumbing for my kitchen and pipework for shower..
They removed all rubbish and even tidied the brickwork that was damaged by previous boiler installer
AND they also unblocked a drain for me! 😊

I must say there were not CHEAP but you get what you pay for.
I believe I got EXCELLENT SERVICE for my money!

19 August 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for the great review & supporting our small local business.

Rated 5 out of 5 stars

Jones The Gas are the best

Jones The Gas are the best. Customer service is second to none, whomever from the small team comes out is friendly, professional and explains what they're doing and why. Very competitive prices. We have used them to install a boiler, annual service (10 years) and even emergency call out (to check our cooker and boiler), they came same day. Would highly recommend.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and prompt service

Excellent, prompt service! I rang to enquire about my boiler, and Jones the Gas happened to have an engineer nearby, so they were able to come out and take a look straight away. The engineer quickly identified the issue and was able to replace the sensor there and then. Great price and fantastic service. Would definitely recommend!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

After a really frustrating experience trying to get an issue resolved through British Gas, I contacted Jones the Gas and I’m so glad I did.

From the initial contact through to completing the job, the service was excellent. Dean was friendly, professional, knowledgeable and, most importantly, actually sorted the problem quickly and without any fuss.

He arrived when he said he would, explained everything clearly and had the issue resolved in around 90 minutes.

I wouldn’t hesitate to use Jones the Gas again and would happily recommend Dean/the company to anyone looking for a reliable and trustworthy gas engineer.

28 August 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for the lovely review

Rated 5 out of 5 stars

Great job and update of our boiler and…

Great job and update of our boiler and water/heating system. Dean and team at Jones the Gas did a fantastic job, from quoting to troubleshooting to completing the job - all done efficiently and effectively as well as putting right some prior (non Jones the Gas) work and leaving looking very professional and tidy finish

12 August 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for the great review

Rated 5 out of 5 stars

excellent trustworthy service

Reliable, trustworthy,clean, considerate, tidy, friendly. Highly recommendable. Pleasure to have the young man in the house.

11 August 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for the lovely review

Rated 5 out of 5 stars

Highly Recommended

From first making contact to the end of the service call this was a pleasant experience, The visit was arranged promptly and I was kept informed at all times. The engineers where friendly and professional. As the boiler hadn't been serviced in a while I was very happy with price.
Thank you everybody

5 August 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for taking the time to write us a brilliant review.

Rated 5 out of 5 stars

Excellent service

Fixed the issue with my boiler and saved me a fortune after being told by another company that I needed a new boiler. Pleasant and professional, engineer did a thorough job, didn’t rush, and left everything as it should be. Didn’t wait long for an appointment and was kept informed about arrival time. Great service, thank you.

4 August 2026
Unprompted review
Jones The Gas logo

Reply from Jones The Gas

Thank you for the brilliant review & glad we could get you sorted ☺️

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