Jolly Tots Reviews 

646
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and extensive product knowledge, providing excellent customer service that makes shopping relaxed and comfortable. People appreciate the wide selection of products available at competitive prices, often highlighting efficient service, quick responses, prompt delivery, and assistance with car seat fitting or carrying items. The overall experience is consistently positive, with consumers frequently expressing satisfaction with their purchases and the reliable service provided. Reviewers often recommend the company, highlighting seamless transactions and the confidence gained from comprehensive support.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Reviewers highlight positive aspects of product, praising the wide range of options and goods for babies and... See more

Service

Reviewers mention positive feedback about service, consistently praising the staff for being welcoming,... See more

Price

Consumers find price to be positive, with many reviewers highlighting the excellent and competitive pricing,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

646 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(646)

281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 service from Harvey

10/10 service from Harvey, show and tell skills are impeccable and really helpful

22 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

We are super proud of Harvey and think he is great too ❤️

Rated 5 out of 5 stars

Jolly tots is the best place to go for…

Jolly tots is the best place to go for any nursery/baby items ! We purchased our pram at a really great price and it was shipped and delivered the very next day. The customer care is 100% and they will help you every step of the way.

19 March 2026
Unprompted review
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Reply from Jolly Tots

Wow thank you for such kind words

Rated 5 out of 5 stars

Stroller

We purchased a stroller from yourselves on the 17/03. The sales team were fantastic at answering a few questions I had about the stroller. Following the questions I purchased the stroller which was a ex display. The stroller was delivered to my home the next morning, it was in fantastic condition and looked brand new.
We have purchased a number of other things from Jolly tots including car seats and an other stroller. We have always been so impressed with the service.
Thanks again.

17 March 2026
Unprompted review
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Reply from Jolly Tots

Amazing thank you for your support

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Jolly Tots Pram Shop! The customer service was excellent from start to finish – the staff were friendly, knowledgeable, and genuinely happy to help. They took the time to answer all my questions and made sure I felt confident in my choice without any pressure.
The range of products is fantastic, with plenty of options to suit different needs and budgets. The quality of the prams and accessories is clearly very high, and everything is well presented in-store.
What stood out most was how attentive and patient the team were, making the whole experience smooth and enjoyable. I would definitely recommend Jolly Tots to any parent or parent-to-be looking for great service and quality products!
Thank you again for such a positive experience 😊

18 March 2026
Unprompted review
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Reply from Jolly Tots

What a lovely detailed review. Thank you so much for your review it means the world 🌍

Rated 5 out of 5 stars

100% recommend

Jolly tots is great. Has a wide variety of pushchairs to look at and physically try which is rare as alot of pushchairs you can only view online. Definatly recommend. David was really helpful and built the pushchair for us which was great.

18 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you for such a kind review. We love David we are glad to do too ❤️

Rated 5 out of 5 stars

Exceptional Service – Truly Second to None!

I cannot recommend Jolly Tots highly enough! From the moment we walked in, the level of customer service was absolutely outstanding. We purchased a Twin pushchair yesterday, and the entire experience was smooth, professional, and genuinely enjoyable.

The team went above and beyond to help us choose the perfect option, taking the time to explain everything clearly, demonstrate features, and ensure we felt completely confident with our purchase. Their knowledge, patience, and friendly approach made all the difference.

What truly stood out was the kindness and care shown to us — a gentleman from the Jolly Tots Staff had to even bear the burden and carried the large boxed twin pushchair all the way from the shop, through the car park, and placed it into my car boot. This meant a great deal to me and my family, especially as I use a walking crutch. That level of thoughtfulness and support is rare and deeply appreciated.

It’s rare these days to come across such a high standard of customer care — truly second to none. We are incredibly grateful for the support, kindness, and attention to detail shown throughout.

Thank you for such a fantastic experience. We will definitely be recommending you to family and friends!

Kamal & Family

16 March 2026
Unprompted review
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Reply from Jolly Tots

What a lovely review. Our staff will always offer to carry any items to your car. We are glad they were able to do this for you ❤️

Rated 5 out of 5 stars

Great service

Great, easy experience. David was very helpful with information regarding f pushchair purchased.

17 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you so much. We think David is great too ☺️

Rated 5 out of 5 stars

Kiera was very helpful i have brought…

Kiera was very helpful i have brought all my babys stuff from here and the quality and price are amazing. Really recomend

17 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you for a lovely review. Kiera has just stared and is doing great 😊

Rated 5 out of 5 stars

Absolute 10/10 service today from David…

Absolute 10/10 service today from David and Kiera. David gave us a thorough walk through of our travel system that we’ve brought for our little one and even carried it all out for us! Couldn’t have asked for better customer service. Thank you again! X

17 March 2026
Unprompted review
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Reply from Jolly Tots

Thank you for the kind words. We are proud of Kiera and Dave’s customer service ❤️

Rated 5 out of 5 stars

Great sales customer service

Rachel helped me recently by running through the options available in store over the phone before I drove over to the shop to visit in person. The shop itself is also great, with a large amount of stock to view / try out in store. She was very clear on different brand / colour availability and pricing, and these matched exactly with what was offered in store. She promptly followed up on our call as we had discussed with photos of the options we had talked about. I was happy proceeding with my purchase once I visited the Stetchford branch. A very positive experience overall, and wouldn’t hesitate to recommend to friends / family.

15 March 2026
Unprompted review
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Reply from Jolly Tots

Rachel is a great asset to Jolly Tots. We are glad that you think so too ❤️

Rated 5 out of 5 stars

Chased Dave from shop to shop around…

Chased Dave from shop to shop around Birmingham due to his great customer service with great explanations! Previous customers at Jolly Tots for our children so was a pleasure to be back here again! As always, thankyou.

15 March 2026
Unprompted review
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Reply from Jolly Tots

Haha this review made me laugh. Let’s just say Dave is back where he belongs ;) Thank you for the lovely review ❤️

Rated 5 out of 5 stars

Dave has always gone above and beyond

Dave has always gone above and beyond, we actually travel half way across the city because of the amazing customer service we have always received. We are now on our 4th baby and have only ever came to Jolly Tots do Dave.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Bundle secured on Mothers Day :)

Quick and easy shopping trip today.. lovely Kayleigh helped us throughout our visit, told her our wants and she sought out an amazing bundle deal for everything we needed! Demonstrated how all attachments worked and made the over all experience very simple!

15 March 2026
Unprompted review

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