Jolly Tots Reviews 

646
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and extensive product knowledge, providing excellent customer service that makes shopping relaxed and comfortable. People appreciate the wide selection of products available at competitive prices, often highlighting efficient service, quick responses, prompt delivery, and assistance with car seat fitting or carrying items. The overall experience is consistently positive, with consumers frequently expressing satisfaction with their purchases and the reliable service provided. Reviewers often recommend the company, highlighting seamless transactions and the confidence gained from comprehensive support.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Reviewers highlight positive aspects of product, praising the wide range of options and goods for babies and... See more

Service

Reviewers mention positive feedback about service, consistently praising the staff for being welcoming,... See more

Price

Consumers find price to be positive, with many reviewers highlighting the excellent and competitive pricing,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

646 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(646)

281 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience at Jolly Tots

Fantastic experience at Jolly Tots, thanks to David. He gave really helpful advice on cots and next-to-bed cribs, and I ended up with exactly what I was looking for. Very knowledgeable, friendly, and easy to talk to. Fantastic selection of items in store. Easy parking too. I’ll definitely be purchasing from there again!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Amazing staff, very helpful and really good prices of all items. They are on of our favourite baby shops and we have been going there since before my daughter was born and it’s amazing.

29 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing thank you for a lovely review

Rated 5 out of 5 stars

We are First time parents

We are First time parents, made to feel very welcome on arrival, had a lot of questions. Shout out to Louise who was very helpful with us and very patient. Highly recommend this place.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great sales team!

Louise was really helpful pointing out different options that would be suitable for ourselves. Showed various different options and overall was really easy for us to decide the best option at a great price due to the Nuna weekend sale! Highly recommend to anyone who is unsure of which option is most suitable.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my partner purchased a full…

Myself and my partner purchased a full travel system. From start to finish Leigha made the experience enjoyable and stress free. Would highly recommended as the service was very personal and the price was extremely competitive!

28 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review

Rated 5 out of 5 stars

Amazing Experience 10/10

Came in with my partner and my mom to look for a travel system, we only planned to browse we didn’t plan on buying today, but the staff were ever so helpful and shown us everything we needed to know about the system we were looking at, they shown us how to take it apart and place each items onto each other and how to fold it up and answered every single question we had, we ended up buying that exact travel system because we fell in love with it and couldn’t part from it, special thank you to Rachel the lady that helped us :)

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Rachel and ordered 2 ex…

I spoke with Rachel and ordered 2 ex display car seats. Rachel was really helpful and my car seats arrived the next day. Really fantastic service and 2 car seats in brand new condition at a fraction of the price.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Dave was a great help

Dave was a great help! Explained everything thoroughly and we are happy with playing our pre order for the chestnut bundle and isofix ! Very helpful and a smooth process, definitely recommend 👌

23 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you so much for such a lovely review 👏

Rated 5 out of 5 stars

Got served by member of staff Rachel…

Got served by member of staff Rachel for my babies pushchair she was absolutely amazing and great help... all the staff are helpful and do the best baby stuff. Do check them out guys they are fab and the cheapest you could get!

23 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a great review. We think Rachel is pretty special too ❤️

Rated 5 out of 5 stars

Amazing staff

David was super helpful in finding us a suitable car seat for our 3 year old. He offered to fit it for us as we were in a rush and ran through the best options for us. Thank-you so much

23 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for your kind words

Rated 5 out of 5 stars

The staff were very welcoming and…

The staff were very welcoming and approachable. Staff allowed us to try different pushchairs in car to check fit. They price matched our pushchair, unboxed it and put it all together. Service at Jolly tots is unmatched!

22 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Brilliant so pleased that the Birmingham store offered such great service

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