Jolly Tots Reviews 

646
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and extensive product knowledge, providing excellent customer service that makes shopping relaxed and comfortable. People appreciate the wide selection of products available at competitive prices, often highlighting efficient service, quick responses, prompt delivery, and assistance with car seat fitting or carrying items. The overall experience is consistently positive, with consumers frequently expressing satisfaction with their purchases and the reliable service provided. Reviewers often recommend the company, highlighting seamless transactions and the confidence gained from comprehensive support.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Reviewers highlight positive aspects of product, praising the wide range of options and goods for babies and... See more

Service

Reviewers mention positive feedback about service, consistently praising the staff for being welcoming,... See more

Price

Consumers find price to be positive, with many reviewers highlighting the excellent and competitive pricing,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

646 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(646)

281 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing knowledge and friendly staff

I was struggling with which travel stroller to purchase. I came down to a few strollers and asked Jolly Tots through TikTok how they compare. The staff were knowledgeable and gave me the information I needed to make my decision.
The stroller arrived in two days, packed safely and with everything inside.
I would 100% repurchase with Jolly Tots again as I know they are reliable and friendly!
Thank you

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent!
Staff are super friendly, have loads of knowledge and more than happy to help with everything.
I have brought everything here from cots to pushchairs to accessories and will always recommend to others!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service really welcoming and friendly, great selection to choose from and the staff were really knowledgeable.
Excellent prices aswell you can save a lot compared to online, HIGHLY recommend!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Car seats

Went in store today to find some new car seats for our growing family to fit in our car, we had some help off a man who worked there named David who really helped us decide wha was going to be best for our situation, absolutely fantastic customer service

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Fast responses, informative answers to all my questions and honestly smooth payment and delivery. Also great offers- cheaper than high street retailers alongside longer Guarantee.

Thank you.

26 March 2026
Rated 5 out of 5 stars

Served by David

Served by David, absolutely amazing service. Sorted us a wicked price on absolutely everything we needed for a new born and also chucked in some freebies!

Thanks David

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Keira for helping…

Thank you so much to Keira for helping me and my partner choose a double buggy for our daughters. Super helpful and very professional. Thank you so much!

12 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you so much for such a lovely review ❤️

Rated 5 out of 5 stars

Amazing store!

Great customer service and knowledge on products. Have brought numerous product from Jollytots and have been exceptionally happy with each of them.

12 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you 🙏

Rated 5 out of 5 stars

Louise went out her way to ensure I…

Louise went out her way to ensure I could get fast delivery. Brilliant shop and the ex display they have in is always bargains.

9 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review. Louise is great ❤️

Rated 5 out of 5 stars

Amazing service and huge choice

What an amazing shop and staff! Cant thank Rachel enough for all her help in choosing a baby bouncer for my grandchild. I had help getting the items I bought into the car and can’t recommend this shop and the staff enough. There is a huge choice and range of products and will definitely be returning. Fantastic prices too.

8 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such kind words 🙏

Rated 5 out of 5 stars

Exceptional customer service

I had such a lovely in-store shopping experience while purchasing a car seat for my baby. A special thank you to Louise, who provided truly exceptional customer service. She was knowledgeable, patient, and took the time to fit the new car seat for me ensuring I felt confident driving away. I’ve already recommended the store to my friends. Thank you!

16 May 2025
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review. We think Louise is great too ❤️

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, was served by Reta and she made the whole decision making process easier. Thank you so much, highly recommended

7 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you 🤩

Rated 5 out of 5 stars

I had a fantastic experience with Jolly…

I had a fantastic experience with Jolly Tots from start to finish. I first spoke with Loretta on Facebook, and she gave me the best deal on the Nuna Triv Next stroller, along with the Nuna reclining car seat and rotating Isofix base.

The whole process was smooth and hassle-free, especially when visiting the Yardley branch. We were warmly welcomed by the staff, who kindly gave us a demonstration and let us test the stroller, which was really helpful.

Their honesty and customer service truly stood out, and that made the whole experience even better. Thank you all so much — I really appreciate everything! :)

6 April 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a great review ❤️

Rated 5 out of 5 stars

Wow what Excellent Service Everytime…

Wow what Excellent Service Everytime Louise staff Member always full of smiles and ready to help excellent Customer service keep up the good work Louise .💯🤲🏾❤️kind Regards from Tina ,Saj,Baby Imaan🥳

31 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Amazing review thank you 🙏

Rated 5 out of 5 stars

Excellent prices and very welcoming

We had an excellent visit here, David and Lewis were very knowledgeable and welcoming. The product range was excellent and the prices were even better. We were able to buy a pushchair, car seat, bedside crib, and other items without breaking the bank. I highly recommend this shop.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Trouble with ordered pram

We ordered our pram at the start of January (it didn’t say on line that it was for pre order) so we emailed them to ask when delivery would be and they said end of February, it come to the end of February & was told it would then be delivered end of march (my daughter is born at the end of march) so we rang up to double check as we didn’t want to risk it not being delivered and we was told on the phone it actually wasn’t due to be delivered until end of may. We spoke to them and asked to change it to a different pram in the same price range, they agreed & said that it would be with us in 7-10 working days. I text them for an update & was told fed ex tried to deliver the pram but they couldn’t find the house (no one tried to ring us or anything). They then said it would be delivered again when they receive it back of fed ex. Fast forward another week (nearly the end of march) & I text them again to see when it will be delivered & they said fed ex had only delivered the base & car seat but no pram. We mentioned we needed it as our daughter is due to be born in 5 days and their response was “we could send you the car seat & base so you can push your daughter around in that” bearing in mind we’re in march it’s absolutely freezing so of course we said no & we have now had to travel all the way from Manchester to Birmingham for the pram. The only good thing that happened since purchasing this pram is the guy at jolly tots helped us carry it out to the car. I wouldn’t recommend this company AT ALL

30 March 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

"Hi Ellie,

I’ve just seen your review, and I am so sorry to hear about the trouble you had with your delivery. This doesn’t reflect our usual service, and for that, I sincerely apologize.

I have reached out to you via email

Jolly Tots

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look