Bought a card for my daughter for $25 three days ago. She just checked the balance after activation and she found a balance of 78 cents. How this company is able to operate business when so many peopl... See more
Company replied
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Review summary
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Reviews shaping this summary
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
Got 2 gift cards for $250 each, used one once for a small purchase. The physical card was expired so I tried to call the number on the back to get them replaced but a message says they are having a wi... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
1.3
Bad
219 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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AWFUL
AWFUL - zero customer support, VISA doesn't work, what a mistake -
UPDATE: JOKER reached out, but there was no info in the message, so far just a waste of time... so not a serious attempt at resolution - unless... they actually do send SOME info to me? Maybe?
15 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Clyde,
We’re truly sorry to hear about your experience, and we understand how frustrating it must be to feel unsupported and have issues with your Visa card. This is definitely not the experience we want for our customers. We’d really like to look into what happened and help resolve this as quickly as possible. To move forward, please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out there to securely gather the information we need to assist you. We appreciate the chance to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/19/2026:**
Hello Clyde, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Joker Visa are Thieves!
I had to put a hold on my mail through Canada post. Bought a joker visa since it was a small purchase. My payment didn't go through. My friend then used their visa to help me out. It went through no problem! Then registered the joker visa. I tried to pay for a yoga class. It said 'insufficient funds'. So what joker visa did was take the money off for the mail hold anyway! It said pending for over 48 hours. This was after my friend already paid for my mail hold. Then I looked up the account again and the money was taken off $37.80. Where did it go! The vendor Canada Post wouldn't have taken it twice! I have reference number in my name. I believe Joker Visa are somehow depositing the exact amount in another account! Joker Visa are total scammers! They stole from me! I called them and the call purposely dropped after I tried to talk to someone! They should be under investigation!! They are deliberately filtering money into their own account. Scummy!
12 March 2026
Unprompted review
Reply from Jokercard.CA
Hello,
We’re truly sorry for the frustration you’ve gone through — from your Joker Visa payment initially declining, to seeing a pending charge for your Canada Post mail hold, to the funds clearing even after a friend paid the vendor, and then having difficulty reaching us by phone. We understand how upsetting this situation feels, and we want to help clarify what happened with the $37.80 and review the transaction details on your account. To move forward, please check the email from noreply.notifications@trustpilot.com, where we’ve requested the information needed to investigate this thoroughly and support you as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
Terrible security and service.
Terrible service. Got gifted a $100 card for Christmas, it was activated, and went to check now and the funds were drained by someone on the OPPOSITE end of my country. Complete scam. Tried contacting customer service and nothing was resolved. Family member is now out $100 and I cannot use my gift.
15 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Isabelle,
We’re very sorry to hear about the experience you described, especially receiving a $100 gift card as a Christmas gift only to later discover the balance had been depleted by unauthorized activity, and that your previous attempt to contact us felt unresolved. This is absolutely not the experience we want for our customers, and we’re committed to helping you look into what happened with your card as quickly as possible. Please check for an email from noreply.notifications@trustpilot.com, where we’ve reached out to gather a few details needed to properly investigate the transaction activity and assist you further.
Warm regards,
Josh R.
Jokercard.ca
It has been since Jan 15
It has been since Jan 15, 2026 and still no help with my jokercard.. And I can't even send you an email.. Never buy them again. And I will let people know
15 January 2026
Unprompted review
Reply from Jokercard.CA
Dear Carol,
We’re very sorry to hear that you’ve been waiting since January for assistance with your Joker Card and that you’ve had difficulty reaching us by email. We understand how frustrating this experience has been, and we want to make sure you receive the support you need. To move forward, please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to gather your details so we can look into your case and assist you directly.
Warm regards,
Josh R.
Jokercard.ca
Get something else
This is the only company that I had trouble with when it comes to prepaid cards. I registered the card correctly, I go to use it and it never works. Checking the balance is fine and trying to re-register the card gives me error and a number to call. Called that number provided followed through the AI prompts just to be transferred to a support staff. Was on hold for 5 minutes just to be disconnected.
6 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Chad,
We’re very sorry to hear about the difficulties you’ve faced with registering and using your prepaid card, as well as the trouble reaching our support team. We completely understand how frustrating it is to see the balance available but not be able to use the card, and then experience errors and a disconnection when trying to get help. We want to take a closer look and resolve this for you, so please check your email for a message from noreply.notifications@trustpilot.com, as we’ve contacted you to gather the details needed to assist further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/12/2026:**
Hello Chad, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Jokercard.ca
This joker card is a straight scam
This joker card is a straight scam. You can’t contact anyone for assistance. I contacted dollarama where the card was purchased. They claimed it was used, but can’t tell me where and when. I also hold dollarama accountable. They continue to sell this product, knowing it’s reputation.
4 March 2026
Unprompted review
Reply from Jokercard.CA
Dear Giselle,
We’re truly sorry to hear about the frustration you’ve experienced with your Joker card and the difficulty finding assistance—this is not the experience we want for our customers. We understand how concerning it must be to be told the card was already used without being provided clear details, and we appreciate you sharing your feedback regarding your interaction with the retailer as well. To help look into this further and provide proper support, please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to investigate your card and assist you directly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 03/08/2026:**
Hello Giselle, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
cards are scam
This card is a scam, it doesn't work, declined at the stores and online. On their website and phone support they show that card is valid and full balance is available but it doesn't work. Trying to reach support, no luck, automated support just give balance information etc, no way to reach a real person to be able to ask them why it doesn't work. So looks like they give you scam cards and then hide away.
1 March 2026
Unprompted review
Reply from Jokercard.CA
Hi Muhammad,
Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you experienced with your card, and we understand how frustrating declined transactions and difficulty reaching support can be. We truly want to look into this for you, so please check your email inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information we need to assist you further. We appreciate your patience and look forward to helping resolve this as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
Serious reliability issues, do not use.
Visa card will not work on Amazon as of last night, today it will not work anywhere. This company obviously has reliability issues given the reviews here. I suggest making your local retailers aware of this so they can inform customers before they buy.
24 February 2026
Unprompted review
Reply from Jokercard.CA
Hi Joel,
Thank you for sharing this with us and I’m sorry for the trouble. We understand how frustrating it is that your Jokercard Visa stopped working on Amazon last night and is now declining everywhere, and we take your reliability concerns seriously. We want to investigate your specific card so we can resolve this quickly. Please check your inbox for an email from noreply.notifications@trustpilot.com and reply with the requested details so our team can securely verify your account and assist. If you do not see it, kindly check your spam or junk folder.
Regards,
Maurice V.
Jokercard.ca
I had worst experience with the card …
I had worst experience with the card when I loaded it was already used by unknown PayPal account. No customer service on phone. I have to "mail" my dispite. Then I tried through email but I think that is scam too. BHN support is handling the case. They asked for my personal information and when I gave them they disappeared. A total scam
30 November 2025
Unprompted review
Reply from Jokercard.CA
Dear Yabinda,
Thank you for sharing your experience, and I’m very sorry to hear about the issues you faced—especially discovering that your card balance was already used by an unknown PayPal account and then feeling unsupported throughout the dispute process. I understand how frustrating it must be to try calling, emailing, and submitting documentation only to feel like no one is following up. This is absolutely not the experience we want for our customers, and we want to review your case directly to help. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information we need to assist you further.
Warm regards,
Josh R.
Jokercard.ca
Pure scan hi by lot of those card to by…
Pure scan hi by lot of those card to by EBIKE online but card wass empty, wen hi call the guy told me e send me card of replace,hi ask amotch money on the card e told me 0 so visa joker gone send me empty card second time .Visa joke.
1 February 2026
Unprompted review
Reply from Jokercard.CA
Hello Eric,
Thank you for sharing your experience, and we are sorry to hear about the trouble you faced with your card. We truly want to look into what happened and help you resolve this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com so we can securely collect your information and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
Can barely bring myself to even give…
Can barely bring myself to even give them a single star. Card's name says it all. Total rip off.
9 February 2026
Unprompted review
Reply from Jokercard.CA
Hello Debbie,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and we definitely want to take a closer look at what happened with your card. Please check the message sent to you from noreply.notifications@trustpilot.com so we can securely gather your information and assist you further. We're here to help and hope to resolve this for you as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
No customer support
my neighbor bought me one of these for Christmas for shoveling for her but unfortunately by the time i got the card it had expired. this isn't usually a problem as you can call the companies to get a new one mailed out or something done. however nothing. the number on the back of the card doesn't work or the number on the website and there was no place i could email to see about getting a new one mailed out or anything like I've been told other companies do. unless i can somehow get this fixed m just gonna have to see about getting my neighbor a refund.
18 February 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration caused by the expired card and the difficulty reaching support. We definitely want to help look into this situation and see what can be done for you. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather your information and assist you further. We appreciate the chance to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/19/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
My card got expired and I tried…
My card got expired and I tried contacting customer support on the phone numbers available on website to ask for a replacement card to access my funds but can’t get through the automated system. Now I can’t use my funds. Such a horrible customer service. Avoid them at all costs.
16 February 2026
Unprompted review
Reply from Jokercard.CA
Dear Simmi,
Thank you for sharing your experience with us, and we’re truly sorry for the trouble you’ve had trying to reach our support team regarding your expired card and accessing your remaining funds. We understand how frustrating it must be to feel stuck in the automated system without getting the help you need, and we want to make sure this is resolved for you. We’ve sent you an email from noreply.notifications@trustpilot.com so we can securely collect the information required to review your case and assist with your replacement card. Please check your inbox when you have a moment so we can continue helping you directly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/19/2026:**
Hello Simmi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Very disappointed
I bought a fifty dollar card a few weeks back. I tried using it online just for it to not work at all online. I tried buying a one dollar bundle in a game to see if it was just on Chrome, and it worked. Then, when I went back to the website, it didn't work. I went back to the joker card website and filed a complaint, and still nothing a few weeks later. I'm extremely disappointed because I regularly buy their cards
17 February 2026
Unprompted review
Reply from Jokercard.CA
Dear Buggi,
Thank you for sharing your experience, and we’re sorry for the frustration you’ve had with your $50 card not working consistently online. We understand how disappointing it is—especially since you regularly purchase our cards—and we want to help resolve this as quickly as possible. To move forward, we’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the details needed to review the issue and follow up on your previous complaint. Please check your inbox when you can, as this will allow us to assist you properly.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/19/2026:**
Hello Buggi, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Balance stolen by "spoof" websites before card even reached us.
This is the second $25 card my kids received for a birthday present from grandparents out of town. The balance was gone before the card even reached us, both times. Customer service says they can see the funds were taken by a "spoof site" and it will take up to 90 days to dispute this. They also want my phone number, email and home address for the account. Very fishy. Im not interested in sharing my home info with such a scammy company so I disconnected the call. Minutes later I received a call back from an auto sales company in the same state the fraudulent charges came from (wow, so who is running the scam?!) But they were claiming to be the dispute department. I call bullsh*t. Warn your grandparents about this, and anyone you know who buys prepaid cards. This is not acceptable.
16 February 2026
Unprompted review
Reply from Jokercard.CA
Dear Melody,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you. We understand how concerning it is to see funds missing before a card is ever used, and we take reports of unauthorized activity very seriously. In order to properly investigate and assist, we’ve sent you an email from noreply.notifications@trustpilot.com—this is our secure method for gathering the basic information needed to review the fraudulent transaction and move forward with a dispute. We want to ensure your case is handled safely and accurately, and we hope you’ll check that message so we can continue helping you.
Warm regards,
Josh R.
Jokercard.ca
this card is a literal scam
this card is a literal scam. card is always refused and if u try and register the card well your balance goes straight to 0.00$. For anyone who gave this company anything higher than a 1star review is delusional. if I could go lower than 1 star of into the negatives i would but unfortunately 1 is the lowest possible option.
15 February 2026
Unprompted review
Reply from Jokercard.CA
Dear Patrick,
Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating this situation has been for you. We understand how concerning it is when a card is declined or when the balance doesn’t appear as expected, and we want to take a closer look to help resolve this as quickly as possible. To move forward, please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to gather the information needed to properly investigate your card and assist you further. We appreciate the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
an absolute nightmare
an absolute nightmare. how is it this hard to register a card? the website didn't work, giving me an error message. i tried calling the number, only to be given no option to register (even though the automated voice told me it was a possibility). called again in the morning hoping to connect with a real agent only to be told my card information no longer matched their records. was told to press 1 to connect with an agent, upon which the automated voice promptly told me "goodbye" and hung up the call. what the hell? where are the real people behind this team? what an incredibly faulty and inconvenient system, how have there been no changes after this many complaints? i had $100 on that card and don't even know if it's accessible anymore.
12 February 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
We are truly sorry for the frustrating experience you had trying to register your card. We want to resolve this quickly and make sure you can access your funds. Since we need to confirm a few details securely, please check your inbox for an email from noreply.notifications@trustpilot.com and reply to it with your preferred contact information so we can verify your account and assist. If you do not see the email, please check your spam or junk folder. We do not discuss account specifics in public for your security, and we will prioritize your case as soon as we receive your details.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/17/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
AVOID...NO Customer SERVICE!!! NOT EVEN ONLINE
I saw that my card was going to expire so I called the number on the website. There isn't an option to even ask or send an email. I'm entitle to the funds which are significant but cannot access them or anyone to re issue another card. AVOID JOKER at ALL Costs!!!
5 February 2026
Unprompted review
Reply from Jokercard.CA
Hello Frankie,
Thank you for sharing your experience. We're sorry to hear about the difficulties you encountered while trying to access your card funds and reach our support team. We genuinely want to help resolve this for you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we have reached out to gather the necessary information to assist you with your card and ensure you regain access to your funds. We look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/06/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Purchased a prepaid $500 Visa for…
Purchased a prepaid $500 Visa for someone to take on vacation with them. They didn't end up going right away, but when they went to confirm the balance on the card, it was empty. Called customer service and they said it used at a gas station 4 hours from where we live. The card was unopened in a wallet and never used by us. Customer service said because it exceeded the 60 days, there was nothing they could do. This is wrong, it was scammed and that should not be on me. Will never buy again.
3 February 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for sharing your experience with us. We understand how concerning it must be to find that the balance on your prepaid card was used without your knowledge, especially when the card remained unopened. We want to look into this further and provide the best support we can. Please check the email sent from noreply.notifications@trustpilot.com so we can securely gather your information and continue assisting you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/04/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Avoid at all cost
It is a scam. They make it unbelievably difficult to use and provides no useful info. Keeps declining. I tried to check if my registered address was inputed correctly, but I've only ever received the error response:
We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card.
IT'S A VIRTUAL CARD, THERE IS NO BACKSIDE.
Every single "customer support" number I have dialed, is 100% automated. I cannot believe how much money they scam off of people who are unable to use the card.
29 January 2026
Unprompted review
Reply from Jokercard.CA
Hi there,
We are sorry to hear about the difficulty you experienced when trying to use your card and understand how frustrating it must have been to encounter repeated declines and automated support messages. We would really like to investigate this for you, but we need to securely gather your details so we can review your card status and assist you directly. Please check for an email from noreply.notifications@trustpilot.com, as it contains a secure link where you can provide the information we need to help resolve this issue as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Jokercard.ca
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