Bought a card for my daughter for $25 three days ago. She just checked the balance after activation and she found a balance of 78 cents. How this company is able to operate business when so many peopl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
Got 2 gift cards for $250 each, used one once for a small purchase. The physical card was expired so I tried to call the number on the back to get them replaced but a message says they are having a wi... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
1.3
Bad
220 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid at all cost
It is a scam. They make it unbelievably difficult to use and provides no useful info. Keeps declining. I tried to check if my registered address was inputed correctly, but I've only ever received the error response:
We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card.
IT'S A VIRTUAL CARD, THERE IS NO BACKSIDE.
Every single "customer support" number I have dialed, is 100% automated. I cannot believe how much money they scam off of people who are unable to use the card.
29 January 2026
Unprompted review
Reply from Jokercard.CA
Hi there,
We are sorry to hear about the difficulty you experienced when trying to use your card and understand how frustrating it must have been to encounter repeated declines and automated support messages. We would really like to investigate this for you, but we need to securely gather your details so we can review your card status and assist you directly. Please check for an email from noreply.notifications@trustpilot.com, as it contains a secure link where you can provide the information we need to help resolve this issue as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Jokercard.ca
Cant use the card. No French service available.
Cant use the card.
Try to go register the card online.
got this error message.
We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card.
Call the number. Took the french line (because my 1st language is French as you can see with this broken English messagE)
After 3 try and always being transfer directly to the English queue, i lay out my issue with the agent.
The only think he can do is send me an email where i can reply with all the information about this Credit Card. Since its was a Xmas gift from my work, i will not able to provide much information on the card. Well that too bad because its the only thing he can do.
So STAY AWAY from this bullshit credit card.
juste spend 30min on the phone to get an email that will not help in any way.
Not able to get any service in French (you know you sell your card in Canada, there a big proportion of the population that speak French)
28 January 2026
Unprompted review
Reply from Jokercard.CA
Hi there,
Thank you for taking the time to share your experience, and we are truly sorry for the difficulties you encountered while trying to register your card and for the inconvenience with reaching French-language support. To assist you further and review your case in detail, please check the email sent from noreply.notifications@trustpilot.com so you can securely provide the information our team needs to help resolve this issue. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
Do not buy from this company again
Do not buy from this company again
I bought $25 card and only used it one time and got blocked try to email them and they asked for many ID still can't use it
After sending ID they ask for the phone bill and else so I told them to keep it
Please don't buy from them
9 January 2026
Unprompted review
Reply from Jokercard.CA
Dear Tin,
Thank you for sharing your experience, and I’m very sorry to hear about the trouble you’ve had with your $25 Joker prepaid card becoming blocked and the frustration around being asked for multiple verification documents. We understand how inconvenient and discouraging this must have been, especially after only using the card once and trying to resolve the issue through email. We want to take another look and see how we can better assist you. To continue, we’ve sent you a request for more information through Trustpilot—please check your inbox for an email from noreply.notifications@trustpilot.com, as the details you provide there will help us investigate this further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/29/2026:**
Hello Tin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I received this Joker prepaid card as a…
I received this Joker prepaid card as a gift. Unfortunately, it does not work in stores, and when I try to register it online, I keep getting an error message. I have tried multiple times and followed all the instructions, but the issue is still not resolved.
This has been very frustrating, and based on my experience, I would not recommend purchasing this gift card for someone else. I hope this issue can be properly reviewed and resolved.
27 January 2026
Unprompted review
Reply from Jokercard.CA
Dear Tannaz,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration you’ve gone through with your Joker prepaid card not working in stores and the repeated errors when trying to register it online. We understand how disappointing this can be, especially when you’ve followed all the instructions and still can’t get the card to function as expected. We definitely want to review this for you and help resolve the issue. To continue, we’ve sent you a request for more information through Trustpilot—please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ll need those details to look into this further.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/29/2026:**
Hello Tannaz, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I had the card for a month
I had the card for a month, unable to register, card does not work, when I call the number in the back , it says the number has been changed and then it says my call can't be process and that is it, what a scam
27 January 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
We’re very sorry to hear about the difficulties you’ve experienced with registering and using your card, as well as the trouble reaching our phone line. We understand how frustrating this must be, and we want to assist you as quickly as possible. To help us look into your specific case and resolve the issue, please check your email for a message from noreply.notifications@trustpilot.com as it contains a request for the information we need to move forward. We appreciate your time and the opportunity to make this right for you.
Regards,
Maurice V.
Jokercard.ca
failed registration done buy
Tried to register my card over 5 times, kept saying they were unable to register me until they finally blocked me from their site. I have $50 on that card. Don’t buy this
23 January 2026
Unprompted review
Reply from Jokercard.CA
Hello Ashleigh,
We’re very sorry to hear about the difficulties you experienced while trying to register your card. That’s definitely not the experience we want for our customers. In order to look into this and assist you further, please check your email for a message from noreply.notifications@trustpilot.com as it contains the information request we need to verify your account and help resolve this as quickly as possible. We look forward to assisting you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/24/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I have been trying to activate this…
I have been trying to activate this card for 20 days now. Every time I try to register it shows "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card." But when I check the balance it shows there is still 100$. Every time I try to make a purchase on Amazon it doesn't work can't order on any other sites too that support it. I am very frustrated because I received it as a gift and that's 100$ of their money that they can't get back. When I tried calling the number like it says I get no real help it's just an automated system that wastes time.
21 January 2026
Unprompted review
Reply from Jokercard.CA
Hello Harry,
Thank you so much for your review and for sharing your experience with us. We are truly sorry to hear that you have been unable to activate your card and that your attempts to make purchases have been unsuccessful, especially after trying for so many days. We definitely want to resolve this for you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather the necessary information to assist you further. We appreciate your patience and look forward to helping you get everything working properly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I've been trying for 3 days to register…
I've been trying for 3 days to register this card that was given to me for Christmas. The website keeps saying, we're having trouble at this time blah blah blah blah. When I call the number on the back of the card, customer service is Non existent! Very disappointed, will Never purchase or recommend a Joker mastercard to Anyone. I guess the jokes on those that purchase and those that received it as a gift.
20 January 2026
Unprompted review
Reply from Jokercard.CA
Hello Diane,
Thank you for taking the time to share your experience, and we’re truly sorry for the difficulties you’ve encountered while trying to register your card and reach our support team. This is certainly not the experience we want for our customers. To assist you further, we’ve sent you a request for more information from the email address noreply.notifications@trustpilot.com. Please check your inbox when you can so we can gather the necessary details and help resolve this issue as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Joker cards are a real JOKE!
Of all prepaid cards I've ever purchased. The Joker cards are by far the worst ones, I've never seen a card that needed me to go onto a website for verification (for an addition $2) after already paying a $5 fee for an activation when I purchased it from the store. Got a $50 card and only spent $18 of it, now it has just been rejecting my card everywhere else that I attempt to use it. I'm almost thinking that joker card are just scammers.
17 January 2026
Unprompted review
Reply from Jokercard.CA
Hello NotYo,
We’re sorry to hear about your experience and understand how frustrating it can be to encounter additional verification steps and fees, only to then have your card declined after using part of the balance. We appreciate you sharing these details, as this is not the experience we want customers to have, and we take concerns like this seriously. We’d like the opportunity to review what’s happening with your card and provide further assistance. Please check your inbox for an email from noreply.notifications@trustpilot.com
so we can securely gather your information and help look into this matter.
Regards,
Gaby S.
Jokercard.ca
**UPDATE FROM 01/27/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Gaby S.
Jokercard.ca
Genuinely disgraceful
Genuinely disgraceful
This card works, but it is impossible to check what my balance is. No matter what I do or when I try it, I can never access my card's balance or a transaction history, I get an access blocked. I try on my phone, and it says to contact customer services. I try this, and the phone line is a labyrinth where it seems impossible to talk to a human. Why would ask people to contact customer services if there is no one to pick up? I cannot check how much is on my card on the website, a disgraceful experience for something that costs hundreds of dollars.
19 January 2026
Unprompted review
Reply from Jokercard.CA
Hello Nick,
We’re sorry to hear about your experience and understand why this situation would be frustrating, especially with a $240 balance affected. We appreciate you sharing the details about where the card has and hasn’t worked, as well as your concerns about declined transactions and a potential fraud review. While certain security measures are in place to help protect cardholders, we certainly don’t want legitimate activity to cause inconvenience. We’d welcome the opportunity to look into this for you and provide clarity and assistance. Please check your inbox for an email from noreply.notifications@trustpilot.com
so we can securely gather your information and help review this further.
Regards,
Gaby S.
Jokercard.ca
**UPDATE FROM 01/27/2026:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Gaby S.
Jokercard.ca
I have had mixed success with joker…
I have had mixed success with Joker cards. I have not
had problems on Amazon, but with Aliexpress it only
sometimes works. Registration has generally not been
an issue, but viewing the balance sometimes is probably do to busy servers. I am currently miffed, because they froze my mastercard jokercard with a $240 balance on it. I am not sure, but they probably use artificial intelligence to look for patterns of fraud.
The AI sometimes sees fraud that does not exist. ` I think this is related to the fact that I repeated tried to pay for an order on Aliexpress on the same day, because the payment was repeatly rejected. I have not contacted Jokercard with this issue yet, but based on reviews on this website I don't
have much hope.
29 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Alex,
Thank you for sharing your experience with us. We understand your concerns regarding the frozen Mastercard JokerCard and the difficulties you faced with Aliexpress transactions. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further and resolve this issue promptly. Your feedback is important to us, and we appreciate the opportunity to make things right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/17/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Cannot register card online
Cannot register card online (keep getting "we are unable to process your request") and "cardholder services" number provided is a joke. AI system that wastes your time and doesn't help with registration in the slightest
13 January 2026
Unprompted review
Reply from Jokercard.CA
Dear Lauren,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with registering your card and reaching our support team. We truly value your input and want to make this right. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Your experience matters to us, and we appreciate the opportunity to resolve this for you.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/15/2026:**
Hello Lauren, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Garbage card
Garbage card, won't register to allow purchases online. DO NOT purchase this card for anyone, absolute rubbish.
12 January 2026
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with your card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/15/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Unlikely to work online, in store is a d100 where you need a 100 to get it to work
Tried to activate the card online, failed, tried to do so on my phone worked after 3 attempts. Tried to buy something online, card declined, tried to check balance website blocked me, tried to call in card says its not activated, go to gas station, buy pack of gum with it so its clearly activated. This is bordering on a scam, I cannot contact support since its all automated. My suggestion is to just directly contact the BBB with your complaints they are far more likely to handle it.
10 January 2026
Unprompted review
Reply from Jokercard.CA
Dear William,
Thank you for sharing your experience with us. We’re very sorry to hear about the difficulties you faced activating and using your card, as well as the challenges in reaching support. We’d like to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to help resolve this issue. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
Was gifted a 50 dollar card
Was gifted a 50 dollar card . Tried to use was declined . Checked to see balance and if the card was registered . Yes it was to an Ontario location Iam in Saskatchewan. Site is useless and the card was used in Ontario. Total scam . Site does nothing for you . Don’t use this card ever again.
Update so I get contacted by this bhn supposedly to handle my experience and they request government picture id plus card information , picture me holding id . Scam scam . Huge red flags . Never use these ever .
7 January 2026
Unprompted review
Reply from Jokercard.CA
Hello Arnold,
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with your gift card. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to investigate and assist further. We appreciate your patience and the opportunity to resolve this for you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/13/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
I received $500 gift card couple of…
I received $500 gift card couple of years ago which was never used so I checked the balance on the card today and find out it had $.02 on it
Apparently it was used on June 2024 at Hyatt hotel where I’ve never visited
Since the transaction was more than 60 days ago there’s nothing the card company can do
This is such a total scam
Never buy this product
2 January 2026
Unprompted review
Reply from Jokercard.CA
Hello David,
Thank you for sharing your experience. We understand your concern and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate this issue and provide the best possible resolution. Your feedback is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/07/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
Please don't buy these
Please don't buy these, these cards should be outlawed they do not work, there is zero customer service/assistance. They will not work online, they cannot be transferred to your bank account, they cannot be converted to cash. The joke is on you if you buy/receive one of these.
(Update: Response to Joker company reply below)
Sorry but the fact that the card did not work in the first place is the first failure. Secondly, when I tried calling earlier today, I was unable to navigate the automated phone menu to speak to representative. Impossible to receive prompt phone support.
In the end I was able to transfer the funds to my Amazon account. Next best thing to cash I guess.
29 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Ray,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. To assist you further, we need to verify some details related to your card. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can look into this and provide the necessary support. We appreciate your patience and the opportunity to resolve this for you.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.COM 12/26/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.in our service.
Maurice V.
Jokercard.ca
Total scam!
Total scam!! Bought a joker Mastercard yeasterday at dollarama and successfully did 2 purchases until the card stopped working for no reason tried to call costumer service it kept hanging up on me and saying the same thing over and over again! I still have money on the card and there’s nothing can do because it doesn’t work anymore! Trash company, trash card, and trash costumer service.
30 December 2025
Unprompted review
Reply from Jokercard.CA
Hello Harry,
Thank you for sharing your experience. We’re sorry to hear about the inconvenience you faced with your card and our customer service. To assist you further, please check the email from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 01/01/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
Joke of a card (pun intended) (but nothing’s funny)
The joker card website has literally only ever worked once for me. I registered my card, and still every single shop (online and in person) did not support this card (even though I searched it up, and all of the locations I went to supposedly DID support this card?). I tried to check my balance today because thats what the internet recommended me to do if my card didn’t work, but I can't even check because, of course, the website isn’t working.
I tried calling customer service but it did not help at all. They said “the website having an issue that has already been fixed” which, clearly it has not been fixed because I can never check my balance; which, honestly I’m scared to see because of all these horror stories of people randomly losing all their funds in their cards. An absolute scam of your money and time; DO NOT BUY.
28 December 2025
Unprompted review
Reply from Jokercard.CA
Dear Fifi,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve had using your Joker card, including issues with the website, checking your balance, and getting assistance from customer service. We understand how frustrating this must be and want to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and work toward a solution. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
Scam
bought a 100 dollar card for my son for christmas and soon as we go to use it somone already used it on PayPal. been trying to get ahold of them. I guess my only option is to dispute it with my visa that i bought his card with
29 December 2025
Unprompted review
Reply from Jokercard.CA
Dear Nigel,
Thank you for sharing your experience. We’re very sorry to hear that the gift card you purchased was already used and that you’ve had difficulty reaching us for assistance. We understand how frustrating this situation must be and want to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details from you to investigate and work toward a solution. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Jokercard.ca
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