Johnsons Cars LTD Reviews 

2,198
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,192 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the friendly and helpful staff across all departments, noting that interactions are pleasant and professional. Reviewers appreciate the straightforward and enjoyable purchasing processes, with staff at times going above and beyond to meet requests. However, some people mentioned significant issues regarding service processes, such as unresolved technical faults or instances where unauthorized changes to vehicle components occurred. A few other people also felt that customer care could be lacking when dealing with persistent problems, receiving dismissive responses during challenging times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently welcoming, polite, and... See more

Service

People report positive experiences with service, highlighting professional and welcoming staff who make the... See more

Product

Customers had positive experiences with product, noting that vehicles are presented in top class condition... See more

Customer service

Clients share positive opinions on customer_service, noting that the team is professional, friendly, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,198)

1,278 reviews in the last 12 months

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Rated 2 out of 5 stars

I had my 1st service at Johnsons and my last!

I had my 1st service on my CUPRA at Johnsons Liverpool last week. The service manager James was fantastic. However having parked my car up I was asked to move it because I was parked in the staff parking bays! There was nothing to suggest it was staff parking only, the rather irate person went on to say my car would be blocked in if I didn’t move it, I believe this chap with a gold star in customer service was called Dale. What ever you do, DO NOT PARK IN DALE’S SPACE. I moved my car to a different, I waved at Dale and apologised. After booking the car in with James I left as I walked passed Dale he decided he’d have another rant at me clearly an extremely angry man. My cars service complete I started my journey home, nearly home I noticed the service light on. I returned to Johnson’s for a second time so the service could be completed. James the service manager was extremely apologetic and stated he would send me something in the post as an apology. Unfortunately I’m still waiting! Such a shame that I myself need to have a rant, however I will not be using Johnson’s again.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish—highly recommend!

We had already decided on the make and model we wanted, and the team at Johnson Cars of Swindon sorted out a test drive for us the very next day.

Evie was absolutely brilliant—super friendly, incredibly knowledgeable, and made the whole buying process completely stress-free. Once we decided to go ahead, she kept us constantly in the loop with personalized video updates, which was a fantastic touch.

The seamless service didn't stop once we drove off the forecourt, either. A week later, they changed the tyres at my request, providing a great loan car and even giving our car a full valet while it was with them.

The entire Swindon team clearly prides themselves on first-class customer service. Smooth going all the way, and I highly recommend them!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Very professional and feel looked after.
Communication is good, always made aware of anything that needs doing and explains procedure / alternatives

8 July 2026
Unprompted review
Rated 5 out of 5 stars

The communication was great slick service

The communication was great, the staff in the dealership were very friendly and helpful. My car was in for it's first service this was done in the allotted time and I received a video of the work being done. I did have one little issue but this was immediately followed up and resolved.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn't go anywhere else.

From my fist visit 4 years ago I have felt comfortable and valued. I think the cars are great, the service excellent, the aftercare is great. I honestly wouldnt go
anywhere else. In fact my family are all now customers too so we are a skoda family.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Annual Vehicle Service

I was notified by the company that my car was due it's annual service, and even though I had a small window in which to get it done, the Stourbridge branch were very helpful and booked me in.

Dropping off the car was easy, with the staff very helpful. I was also sent a video of my car on the ramp, explaining the current state of the tyres and brakes, and later called to let me know the car was ready for pickup.

All in all, the staff were friendly and helpful. The customer service was first class, and as always, I will be taking my car back to this branch,

7 July 2026
Unprompted review
Rated 5 out of 5 stars

"The experience at Johnsons Honda…

"The experience at Johnsons Honda Oxford was great because I always get good service from Vivian at reception and I am confident in all the work done by the Technicians”
Great Customer Service

3 July 2026
Unprompted review

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