Johnsons Cars LTD Reviews 

2,210
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,192 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers praise the friendly and helpful staff across all departments, noting that interactions are pleasant and professional. Reviewers appreciate the straightforward and enjoyable purchasing processes, with staff at times going above and beyond to meet requests. However, some people mentioned significant issues regarding service processes, such as unresolved technical faults or instances where unauthorized changes to vehicle components occurred. A few other people also felt that customer care could be lacking when dealing with persistent problems, receiving dismissive responses during challenging times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently welcoming, polite, and... See more

Service

People report positive experiences with service, highlighting professional and welcoming staff who make the... See more

Product

Customers had positive experiences with product, noting that vehicles are presented in top class condition... See more

Customer service

Clients share positive opinions on customer_service, noting that the team is professional, friendly, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,210)

1,290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Very professional and feel looked after.
Communication is good, always made aware of anything that needs doing and explains procedure / alternatives

8 July 2026
Unprompted review
Rated 5 out of 5 stars

The communication was great slick service

The communication was great, the staff in the dealership were very friendly and helpful. My car was in for it's first service this was done in the allotted time and I received a video of the work being done. I did have one little issue but this was immediately followed up and resolved.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn't go anywhere else.

From my fist visit 4 years ago I have felt comfortable and valued. I think the cars are great, the service excellent, the aftercare is great. I honestly wouldnt go
anywhere else. In fact my family are all now customers too so we are a skoda family.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Annual Vehicle Service

I was notified by the company that my car was due it's annual service, and even though I had a small window in which to get it done, the Stourbridge branch were very helpful and booked me in.

Dropping off the car was easy, with the staff very helpful. I was also sent a video of my car on the ramp, explaining the current state of the tyres and brakes, and later called to let me know the car was ready for pickup.

All in all, the staff were friendly and helpful. The customer service was first class, and as always, I will be taking my car back to this branch,

7 July 2026
Unprompted review
Rated 5 out of 5 stars

"The experience at Johnsons Honda…

"The experience at Johnsons Honda Oxford was great because I always get good service from Vivian at reception and I am confident in all the work done by the Technicians”
Great Customer Service

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I'd recommend Johnson's

I'd recommend Johnson's, Birmingham due to my dealings with the sales person, Duncan Plant. He was extremely helpful and knowledgeable. I live 150 miles away, purchasing vehicle online and collecting from dealership. Handover was smooth and Duncan was there to answer any questions in relation to the car. On returning home I raised a few concerns with my purchase and quickly without a fuss exchanged the car for another of my choice and had it delivered to my home address. Duncan showed great empathy and made sure I was 100% happy with my car. He put me first and I can't thank him enough for all the help, understanding and support he gave me. I would definitely recommend this dealership

4 July 2026
Unprompted review
Rated 5 out of 5 stars

My recent visit to Johnson's Hyundai

The staff there are friendly and professional, going out of their way to explain the work in detail that is needed for my car. Also they are very knowledgeable in the details of the spec of cars they are selling and don't mind answering any questions I might have. I would recommend and would bring my car there again.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

100 % satisfaction

From the moment we walked into the reception until we drove away in our new car 3 days later, our experience was 100 % satisfaction.
Will the salesman was so nice, and there was no pressure at any time.
Will is a credit to the company and we will definitely be recommending the Company to our friends and family.
Also when we collected the car, Paul spent the time explaining how to charge our car ( our first electric vehicle) , together with recommendations of beneficial tips . Again another credit to the Company.
We will be back 100% when we need to purchase another car.
Well done Johnsona a fantastic team at Swindon ✔️

30 June 2026
Unprompted review

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