I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.
Contact info
Albert St, B97 4DA, Redditch, United Kingdom
- 01527 590 590
- johnsonscars.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are very friendly and customer…
They are very friendly and customer orientated looking after me all the i was on site for a service. Couldn't have had a better experience.
The experience at Johnsons Škoda…
The experience at Johnsons Škoda Wolverhampton was good because the staff were very helpful and informative. And the work was done really quickly and at a good standard.
Very friendly and knowledgeable staff
I'd recommend Johnsons Suzuki Bilston because the staff are always so friendly, and always make my autistic child feel so welcome! They have a great selection of vehicles, too
Amazing 5 star service from Calvin and…
Amazing 5 star service from Calvin and Adrian at Johnson’s VW. From our initial enquiry on the ID4 that had just arrived in to stock, Calvin took great care and paid attention to important details by giving us video updates, regular phone calls and email communications. My wife and I were very impressed. Special thank you to Steven the manager who come over the end of the handover to see us away, you have some talented individuals in your team and a real testament to VW and your dealership. Thank you once again for your help in sorting everything out remotely, the whole process was just a breeze from start to finish.
Fantastic service
Fantastic service , not pushy at all. Very honest and open , could ask any question and no question was a silly one !
Can’t thank Chris dean enough at VW Stafford
All the staff were polite and helpful
Over the moon with my new car
The staff were very friendly and…
The staff were very friendly and helpful and explained any problems with the car in detail.
Spot on dealership easy service as per…
Spot on dealership easy service as per collected car and delivered it back super quick fantastic job as usual thank you
"I'd suggest Johnsons Škoda Solihull to…
"I'd suggest Johnsons Škoda Solihull to a friend because of the professionalism and also the friendliness of the staff especially Ahmed Maruf, this guy is a star and makes the car buying experience much easier and less stressful with a wicked sense of humour apart from repeating some of his dad jokes!"
Couldn't wish for a better experience…
Couldn't wish for a better experience in all honesty. From Sales to Service, the Staff are professional and friendly. The free coffee is good and biscuits are a plenty. The good ones- Biscoff.
Johnson’s VW - excellent service and support.…
I'd recommend Johnsons Volkswagen Stafford to a friend because Chris Dean was really genuine and went above and beyond to provide brilliant support all the way through! The used VW we purchased was prepared and serviced thoroughly and we were pleased with the 12mths warranty provided as well.
My experience at Johnsons…
The experience at Johnsons Wolverhampton Volkswagen was fantastic because the purchase of the used car and associated trade ins was handled perfectly and impressively. Both the services through my service plan were handled brilliantly and staff made me feel that I mattered. From start to finish I was made to feel I was important to Johnsons.
Great car service
"Johnsons Hyundai Tamworth were helpful because I feel I get good value for money. The staff are polite and friendly and helpful. I had a video sent to me from the technician doing my service as he did a walk round under my car which I found to be very helpful. I was kept updated on the service and can honestly say the experience was 10/10."
A great experience!
Great service from Karim at Stourbridge. Smooth purchase from start to finish and I couldn’t be happier with my T-Roc! Would highly recommend a visit if you’re considering a new VW. Great selection and lovely staff.
Stourbridge service dept excellent
Stourbridge service dept ,
Very pleased throughout the process , service personnel kept me informed when vehicle was completed
Inspection video was very helpul
I cannot recommend Johnson’s enough…
I cannot recommend Johnson’s enough especially Matt Beaven who went above and beyond. A truly fantastic customer experience.
Thanks Matt!!!!
Excellent customer service, consideration and care.
The most important aspect of my experience at Johnson's of Wigan, when having my car serviced, was that after having suffered frustrating, lengthy attempts to arrange matters online and via an anonymous, central phone line, I decided to visit the dealership to sort arrangements in person. In the event, as you would expect, the work done on the car was efficient and advice received about future work was much appreciated. However, it was the respect, kind consideration and exemplary professionalism of
the reception staff member, namely Iona Edwards, that was beyond doubt the most satisfying and memorable feature of the whole process. Nothing was too much trouble for Iona and, without going into unnecessary details about some particular requirements and problems I brought to the proceedings, she responded with pleasing grace and charm, making any of my concerns vanish and ensuring that I left totally reassured and grateful for all of the treatment, help and understanding that I had received from her on behalf of the comany. I cannot thank her enough!
Most sincerely, Martin McLoughlin
The best Honda dealership I've been to in the last 30 years
I went to this Honda dealership to look at a used CRV. I have had 5 CRVs! Darren took me on a test drive. He was very knowledgable about the vehicle and hybrid engine, and then very cleverly, let the car sell itself. When I mentioned that I preferred the walnut trim in my older model, he offered to change the trims over. I loved that suggestion and it really helped me to decide to buy the car. Danny then took over and did all the paperwork, and kept in contact for the few days before I came in to collect the car. He was very courteous and professional and did what he said he would do. When I came in today to collect the car, everything was ready, everything had been thought about. The changeover of the trims was done immediately, and I drove away thinking what a brilliant Honda dealership. I've been to so many Honda dealerships over the last 30 years. Thanks again to Danny and Darren.
Instantaneous email correspondence
Instantaneous email correspondence, first impressions.. and dealt with everything in an efficient, professional manner. Everything was easy and simple.
Excellent post-purchase customer service, and excellent delivery, exactly as promised.
The car wasn't cleaned prior to the test drive on my initial visit, but I was told this was due to overhead trees on-site, so that was understandable.
There's no room for old-fashioned bartering on used sales prices anymore, but they were able to accommodate other perks where possible.
Would highly recommend — full confidence thanks to the free warranty service next year. They even got out a dent and polished the car beautifully clean prior to delivery.
Couldn't recommend them enough, a fully trustworthy, certified Mazda garage/dealer. I wouldn't consider buying an MX-5 from anyone else without exhausting my options with Johnsons Mazda first.
Thanks Ryan, and in particular Craig who sold me the car. the delivery support gentleman was trustworthy, kind and respectful.
The experience at Johnsons Honda Milton…
The experience at Johnsons Honda Milton Keynes was good because it was professional and I was never harassed at buying a car or any of the packages, it was explained to me what these were one by one and it was purely up to me if i wanted it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








