Johnsons Cars LTD Reviews 

2,193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,301 reviews, reviewers overwhelmingly had a great experience with this company, featuring dependable vehicles, comfortable facilities, and welcoming showrooms. Customers frequently praise the staff and sales team for being exceptionally helpful, professional, and patient during purchases without applying any unwanted pressure. People also deeply appreciate the smooth sales process, clear explanations provided throughout, fair trade-in offers, and consistently attentive customer service. Some reviewers were not happy with communication issues, poor scheduling, and unexpected delays experienced during their routine service visits. Consumers occasionally noted isolated instances where aftercare support, vehicle checks, or problem resolution did not quite meet their overall expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently welcoming, polite, and... See more

Service

People report positive experiences with service, highlighting professional and welcoming staff who make the... See more

Product

Customers had positive experiences with product, noting that vehicles are presented in top class condition... See more

Customer service

Clients share positive opinions on customer_service, noting that the team is professional, friendly, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,193)

1,273 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended, a Genuine decision

It was really a great and amazing experience of buying a car from Johnson Hyundai, staff members are very helpful and supportive ,specially Andy ,he helped us alot and guided us genuinely for each of our queries and also cleared our all doubts ,given appropriate time for discussion and always feasible as per our availability. I highly and truly recommend Johnson Hyundai coventry for any purchase of great variety of premium cars, a heartful thanks to all staff members

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with all the work and…

I’m very happy with all the work and staff for all the help we receive I’m very grateful and very thankful for my mobility car, Richard is brilliant and more like a friend and also professional in his excellent work he does he is fantastic at his job and thankyou to all the staff to

4 August 2026
Unprompted review
Rated 5 out of 5 stars

"The experience at Johnson's Hyundai…

"The experience at Johnson's Hyundai Liverpool was good because of the way we were dealt with right from walking into the showroom. We needed to speak to a member of staff as we wanted more info about a car we were interested in. There were only 2 sales staff on that afternoon (Sat pm) who were both busy; we were given an acknowledgement and a welcome to their hospitality while we waited. When we got to speak to a sales person ( Richard) we were very impressed not only with his car knowledge but in his welcoming approach and we left the dealership that afternoon with a confidence that this company and Richard were people we could do business with. On our return the following day, we test drove the vehicle. Once the decision was made to buy, Richard made all the paperwork etc easy to understand and to work through. It was a good experience buying a car from Johnson's Hyundai Liverpool. It was a 'proper' car dealership and not like some of the other places we could mention. Richard was great from start to handover and even though the car was used, we were made to feel like we'd bought brand new. Really can recommend Johnson's Hyundai Liverpool."

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Idrees

Great service from Idrees, he was very pleasant to converse with, great knowledge and explained everything clearly. Car was prepared to a good standard, I would recommend or use again in the future.

25 July 2026
Unprompted review
Rated 4 out of 5 stars

July 2026 Visit

he experience at Johnsons Volkswagen Tamworth was good because the staff are extremely friendly. I have dealt with some members before (Felicity and James) at another dealership. However, Caiden follows their example. Hopefully this good team will continue

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. Tom was really patient and knowledgeable. It was not a sales experience as you would expect when buying car. I was left to look and see what suited me then Tom helped with questions I had. I will be back when I next need a car.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

After service support

Fantastic service and aftersales/after service customer service. The service manager even rang me personslly today, to explain about over the air software updates, and how they work. Top class service snd very polite, but more importantly, extremely professional.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

"I would recommend Johnsons Fiat Abarth…

"I would recommend Johnsons Fiat Abarth Swindon to friends and family because the service received was very good, we drove up from Southampton as wanted to use a main dealer for our Alfa, staff were friendly & a very knowledgeable Alfa salesman showed us lots of things on the car that we were unaware of"

16 July 2026
Unprompted review
Rated 5 out of 5 stars

A great service

They were able to source the car which suited my needs and provided me with excellent service throughout the whole process from test drive to purchase completion.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Hyundai Tamworth were really…

Johnsons Hyundai Tamworth were really helpful and I'd recommend them because this was my second visit, the service centre team are excellent, extremely friendly, efficient and helpful and I will be booking back with them again whenever my car needs work in the future. I especially wanted to say a big well done to Lily and the other lady she works with that has dark hair who's name I don't know as they have been outstanding on both of my visits so far and deserve a mention!

27 July 2026
Unprompted review
Rated 4 out of 5 stars

Car Service by Johnsons

The boking process was with Book your service, which was linked with Johnsons Cars LTd. The process went very well, date and time of service. Johnsons Car LTD did a good service and feedback their findings. Some I was not sure about, but when i spoke with a member of staff it was explained. Overall the service and process when well. The cost was a bit high.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care.…

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping me informed and updated and supplying valuable feedback. Service agent Arleen is most worthy of individual praise.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Where do I start

Where do I start, I had the following series of issues at Johnson’s Honda Oxford.

1)Ordered a part though then, still waiting for it 7 months later. Initially they ordered the wrong part and now I am just getting no response when I try to follow up.

2)They fitted number plates completely wonky on my car, when I was went back to get it fixed they printed and fitted the WRONG REG … this was a particularly good one as the correct reg was printed on the number plates they were replacing, I can’t understand how you would miss that. They ended up having to do this three times to get it right.

3) Completely neglected to update the online service record after servicing the car. I had to call them up to correct the record.

At this point I just want the part I need and we’ll go our separate ways. There is ,of course, nothing that would bring me to do business with these guys again. They had plenty of chances to get at least one thing right.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I travelled some distance to buy my…

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I felt very comfortable with buying my car from this Mazda dealership. A thorough and clear explanation of the functions of my car, sometime to sit by myself to go through those details. Then my journey home, a smooth and comfortable drive home with my car

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought my used Tiguan from Volkswagen Solihull

Made an appointment to visit the showroom after spotting a car that I liked online. Was greeted by salesman, Adrian Fleming who was polite & friendly. We took it out for a test drive then he left me alone to look around the vehicle & make my decision. When I decided to buy, he explained all of the optional extras such as gap insurance etc then again left me to decide whether I wanted them. I loved that there was no pressure. On collection day, Adrian sent me a video of the car to let me know it was ready & it was parked out front waiting for me. Great experience from start to finish

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Used Ioniq5

Used Ioniq5
Very pleasant, none pushy experience.
Video provided before we visited, and on the day, Richard was very easy going.
Great.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Shockingly Poor Service

Shockingly Poor Service – Avoid Johnstone Cupra Wigan
I booked my car in for a service and to check warning lights, dropping it off at 8:45am. When I returned at 4pm, the car hadn’t even moved. I was then told the service and checks “weren’t taking place” because they needed 4–5 hours to look at it — despite already having had the car all day.When I questioned this, I was told they had “30 cars today, someone has to be last . I won’t be returning, and I’d strongly advise others to avoid Johnstone Cupra Wigan.

31 July 2026
Unprompted review

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