Joe's Sweetie Barn Reviews 

311
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and the wonderful wide variety of nostalgic sweets that easily bring back fond childhood memories. Many people also mention that their orders always arrive securely packaged, well-protected, and exactly as described on the website. Some reviewers were not happy with the overall product quality, noting that certain items felt unusually stale, chewy, or hard. A few consumers additionally reported frustrating issues with melted items, damaged packaging, or receiving disappointing mystery selections. Others expressed frustration regarding difficulties with refunds and customer support when attempting to resolve these unexpected problems.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the delicious array of sweets and nostalgic... See more

Quality

People report ambiguous experiences with quality, as many customers praise the delicious taste, fresh... See more

Order

Consumers find order to be a delightful and reliable experience, frequently praising the prompt delivery and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the really fast delivery and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and an easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first started browsing the website, it was out of sheer interest of reliving my youth and then my mouth started watering. The variety of options, the fact that I love fizzy, sour swe... See more

Rated 5 out of 5 stars

Always quick delivery and kept up to date on where my parcel is. The sweets are so nice especially the white chocolate fish and chips, takes me right back to being in school. The ones sold in the shop... See more

Rated 5 out of 5 stars

I was skeptical after reading the reviews but there was no need to be as everything was fantastic. The 10p bags were great and included a good little mix, worth way more than 10p and really does take... See more

Rated 5 out of 5 stars

Delicious array of sweets, in a very packed bag! My sweet tooth was extremely happy! Will definitely be back, I can hear the scrumptious jelly filled apple marshmallows calling!! 5*


Company details

  1. Candy Store

Written by the company

- Over 250,000 Online Followers - Sweets From All Over The World - Huge Range Of Pick & Mix - Delicious Lollies, Fudge, & so much more - Scottish Sweets, American Candy, Australian Goodies, Japanese Sweets, Mexican Candy & so much more. The Uk's #1 Candy Store - HOME OF THE GIANT PICK & MIX - as seen on UNILAD GRUB, THE FOOD BIBLE, PRETTY 52 & many more. The tastiest products you will find, from delicious Kinder & Nutella Chocolate to crazy American candy! WE HAVE IT ALL...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

311 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(311)

97 reviews in the last 12 months

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Rated 1 out of 5 stars

Sorry but the sweats are awful …

Sorry guys but the sweets I received are really awful looking and tasting, please don’t tell me to return because I can see from other reviews that you can’t return once opened ? How can people know what they are like unless they are opened ? That is crazy

I have been buying sweets from TikTok sellers & online for the past year because I have been really unwell and was easier for me to purchase online so Iam familiar with pick & mix.

I seen your company realised you were in Scotland so decided to support a Scottish business rather than an English one as I live in Scotland.

Unfortunately I would never ever buy from you again they are the worst sweets I have ever seen & tasted & they have went straight in the bin.
They taste awful, meant to be jelly’s but are brick hard, dried up and some you can see have previously melted then dried up over time, there is no actual date on the bag even if they were Out of date I would still Like to know by how long they are out of date. Who knows how old they actually are !

Also please don’t say that they are sent from another place and you don’t know what’s in the bags because you actually sell them & should take full responsibility for what is in them, in-fact if it’s somebody else’s fault then please provide me with there contact details so I can complain to them directly, but it was your company I paid for my order.
This is something I do not like doing but they are that awful I felt ppl had a right to know.
Like I said they are in the bin now & iam not asking for a refund or a fight as stated earlier iam really not well enough for the stress , or a lame reason for the condition of them
Also people should be aware that the picture you can see of what you think you are getting is not a true reflection of what you actually receive.

19 March 2025
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Margaret, as you have not left your order number we cannot fully check what the item is however by your message i am assuming you are referring to our 2kg clearance bag - I will fully explain this item below which is explained within the product description.

The 2kg clearance & Mix Bag is a pre made bag which is factory seconds hence why it is such a cheap price compared to the industry standard for example the industry standard is £1.29 - £1.99 per 100g this bag is under 50p per 100g due to the nature of the item being clearance.

We offer this product as a cheaper alternative which thousands of customers love and its actually within outer top 7 best selling products again this is based on price rather than quality as we have a huge variety of pick & mix products that are not clearance items they would however be more expensive and sold at the industry standard price rather then the much cheaper price range.

Rated 1 out of 5 stars

I ordered 2 of these chocolate bars…

I ordered 2 of these chocolate bars weeks ago they say there a delay in shipping so why are you still advertising there available when I haven't received mine as get 🤔

16 March 2025
Unprompted review
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Reply from Joe's Sweetie Barn

Rather than leave a 1 star review, why not send us a message with your order number and we can look into it?

I cannot see any orders under your name, if you send across your order number we can have a look into it.

Rated 3 out of 5 stars

Your mixed offer 1kg bags of sweets are shite and just packed with stuff no one wants

Great variety of sweets etc if you're picking exactly what you want at full price but stuff like the 1kg crazy mystery bags on offer and stuff like that are never what's shown. It will just be the same 5 or 6 shitty leftover crappy sweets that no one wants like which is mainly little fruity fizzy pebbly things with the best things in there being a few marshmallows or cola bottles which are bang on average.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Had seen this shop come up on tiktok…

Had seen this shop come up on tiktok selling the dubai pistachio chocolate as a work colleague is from dubai and it's his favourite chocolate. So went to process the order but my card wouldn't work so decided to go through the website instead. While I had the chocolate in the basket decided to purchase the out of date mystery bundle as well and got to say I'm very happily impressed with what I've received and to top it off had a paw patrol gift bag so my daughter is extremely happy. Will definitely be back on here very soon to see what else I want to get and be using only here for the future orders

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Lying and underhanded business

Asked to cancel my order and was told no because “it had been collected that morning”. I then received an email that EVENING with the tracking information, which showed it had been dispatched at 18:12 and processed at Royal Mail at 22:36.

I sent an email making my displeasure known and that I don’t appreciate being lied to and they told me to wait for the full tracking information “as it’ll all update” and show it was picked up in the morning.

Well the full tracking information shows that it wasn’t picked up in the morning at all. I have also spoken to Royal Mail for a full breakdown of the parcels journey and timeline and they have confirmed this company lied to me. Pure and simple that they just didn’t want me to cancel my order.

A lying, disgraceful company who follows underhanded business practices.

Update - Why should I have gone to extra expense, returning an order when the tracking information and the full timeline provided to me by Royal Mail prove you lied. You should have just cancelled the order, not sent it so I would have incurred shipping costs, then further return costs. You lied and said it had shipped when it hadn't, purely as it was to your benefit.

7 January 2025
Unprompted review
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Reply from Joe's Sweetie Barn

As per multiple discussions Jim, your order had left our store and we advised this could be returned if no longer needed.

**The item is collected during the day and scanned in when arriving at the depot in the evening with the other mail that's why it will only show on the tracking later in the evening or the next morning however the parcel left our store much earlier in the day**

The parcel had already left our store therefore we could not cancel the order or we would have, ofcourse we would have - we send hundreds of parcels per day we are more than happy to cancel and order of the customer no longer needs.

Rated 5 out of 5 stars

U gotta get your sweets from here end of ….!!!!

This company is so amazing 🤩 the value for money the deals amazing.. fast delivery, great customer service and communication with customers always kept upto date with delivery etc totally brilliant have order quite a few times and never been disappointed I have a big family who has tried and loved the sweets and they ask me to get all there sweets from there I have recommended to many people and when speaking to them they have been really impressed and have gone back to using them again and again … keep up the brilliant work Joe’s sweet barn u r all stars 🤩

7 October 2024
Unprompted review
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Reply from Joe's Sweetie Barn

Thank you so much Abigail ❤️

Rated 2 out of 5 stars

Sweets tasted damp rather than dried

Sweets tasted damp rather than dried. Not much for the money and took a while to come. Wasn’t very impressed and probably wouldn’t use again if I can help it. Sorry but I’ve tasted others freeze dried and were dry and as they should be these weren’t.

4 July 2024
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Hi Emily, which sweets are you referring to? The freeze dried clusters we did remove these items from our range as they were the best when freeze dried however all of the other lines would have been freshly made the day we sent the order out.

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company the chose of sweets is unreal especially the ones my husband had when he was a kid when he use to go out with his mum.Good value for money and wow taste so good .I will definitely be buying from you again as such a good idea for the grandkids for Christmas.Many thanks Joes sweets Barn
Karen Pearce (Kent)

13 August 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Thank you so much Karen ❤️

Rated 5 out of 5 stars

Just got an American mystery bag in the…

Just got an American mystery bag in the sale OMG my grandchildren were amazed (as were the grownups) lots of fun trying the new flavours definitely going to order again xx

4 September 2024
Unprompted review
Joe's Sweetie Barn logo

Reply from Joe's Sweetie Barn

Thank you very much Jenny ❤️

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