Sweets and Candy Reviews 

208
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Been using this websight for years now, especially at halloween the mixed 1kg jelly sweet bags are amazing value and keep the trick or treaters happy ever year. Always a quick delivery and great produ... See more

Rated 4 out of 5 stars

Poorly stored items sent that have melted and discolored the outer box. Several others close to best before date or expired and stuck together. Initial response from Sara when messaged on website ab... See more

Rated 4 out of 5 stars

Have had lots of sweets from here especially as we have a vegan in the house and they usually have a very good selection of gummy vegan sweets. I did notice though, this time, they were out of stock... See more

Rated 5 out of 5 stars

I was searching for bulk bags of vegan sweets when I came across this website and Im glad I did! 1kg bulk bags of vegan sweets for under £6 each! I was even able to get a 15% discount for signing up t... See more

Company replied

Company details

  1. Confectionery
  2. also in
  3. Candy Store
  4. Chocolate Shop
  5. Confectionery Wholesaler

About Sweets and Candy

Written by the company

Sweets and Candy proudly present a wide selection of American Sweets and Chocolate and British Retro sweet hampers to all. We have over 1000 different products you can select from, which are perfect for every occasion. This includes sweet gift boxes, chocolate bars, Retro Sweets, American sweets and more.

Check our our online shop today and see what favourites you can find! Retro sweets from your childhood including Flying Saucers, Black Jacks, Icy Cups, and Sherbet Fountains!

We have a host of traditional sweets including Sherbet Lemons, Coconut Mushrooms, Chewing Nuts and even Clove Drops!

American Sweets and Chocolate - If you need to satisfy your American cravings we have hundreds of American Candy and Snacks in stock! Favourites like Mrs Freshleys Cakes, Cheetos, Fanta, Swedish Fish, Butterfingers and Nerds are always popular!

If you are looking for more trending sweets look out for favourites like Brain Licker and Toxic Waste!

We also have a healthier sweet selection, such as sugar-free and vegan sweets. All our products come with the best prices, filling your cravings without having to spend much! You can also enjoy delivery services for all orders across the UK!
We use all the top sweet manufacturers so you can be sure of quality sweets arriving at your door!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(208)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using this websight for years now

Been using this websight for years now, especially at halloween the mixed 1kg jelly sweet bags are amazing value and keep the trick or treaters happy ever year. Always a quick delivery and great products at an excellent price. Love the different options and also vegaterian sweets available for myself. I have always had a good best before date on all my orders and the most recent order sweets are in date until 2028. Highly recommend

26 September 2026
Unprompted review
Rated 4 out of 5 stars

Have had lots of sweets from here…

Have had lots of sweets from here especially as we have a vegan in the house and they usually have a very good selection of gummy vegan sweets. I did notice though, this time, they were out of stock of a LOT of the vegan options so it was a little disappointing. They are very well priced for the 1 Kg bags. This time, one of my bags had a really poor use-by date (only 4 weeks) but the rest were well ahead by 6 months or more. It's for a vegan birthday hamper I'm planning at the end of October so they will be out of date by then.
Hopefully they will restock soon with more vegan options and not send things with such a short use-by date. I would recommend this company otherwise. Also, it was next day delivery to Scotland which was very impressive.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Received a packet of sweets which were…

Received a packet of sweets which were 2 years out of date! I've already contacted you and I finally received a refund after chasing. They were the Toxic Waste sour sweets which were out of date.

29 July 2026
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

We’re very sorry to hear this and would certainly want to investigate what has happened.

We take the dates and quality of our products extremely seriously, so a product being two years out of date would be completely unacceptable and is not something we would expect to leave our warehouse.

Unfortunately, there isn't enough information in the review for us to identify the order or product involved. If you could please contact our customer service team with your order number and details of the product, we would be very happy to investigate this immediately and put things right for you.

We apologise for the concern caused and would appreciate the opportunity to look into this properly.

Rated 5 out of 5 stars

Placed my first order

Placed my first order. Dispatched really quick. All items arrived in great condition in a box.
I've had sweets arrive in a mailing bag from another online shop but prefer a box so as to arrive nicely ready to gift.

29 July 2026
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

Thank you so much for your lovely review and for choosing Sweets and Candy for your first order! 😊

We’re really pleased to hear that your order arrived quickly and, most importantly, in great condition. We take a lot of care with our packing, so it’s fantastic to hear that you appreciated everything arriving securely boxed and ready to gift.

We really appreciate your support as a small family business and hope to see you back again soon! 🍬❤️

Rated 4 out of 5 stars

Good company

Good communication,

24 July 2026
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

We’re sorry to hear that you feel this way. We take all customer feedback seriously and would always welcome the opportunity to investigate and resolve any issues.

However, we’re currently unable to identify a customer or order relating to this review, and unfortunately no specific details have been provided about what went wrong. Without an order number or further information, we’re unable to investigate the concerns raised.

If you have ordered from us and experienced an issue, please contact our customer service team with your order details. We’d be more than happy to look into this personally and work towards putting things right.

Rated 5 out of 5 stars

Great value sweets!

I was searching for bulk bags of vegan sweets when I came across this website and Im glad I did! 1kg bulk bags of vegan sweets for under £6 each! I was even able to get a 15% discount for signing up to the newsletter and together with free delivery over £25 made it a bargain, 6kg of sweets for under £26 delivered! The sweets were quite tasty too! The fizzy mix was the favourite. I'll definitely be shopping here when I need more!

26 May 2026
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

Thank you so much for such a fantastic review! 😊🍬

We’re delighted that you found us while searching for vegan sweets and managed to grab yourself such a great bargain! 6kg of sweets for under £26 delivered is definitely a serious sweet stash! 😋

It’s brilliant to hear that you enjoyed the sweets too, and we’re especially pleased that our Fizzy Mix was the favourite! We’ll make sure there’s plenty waiting for you when you’re ready for your next order. 😉

Thank you again for choosing Sweets and Candy and for supporting our family run business. We really appreciate it and look forward to supplying you with plenty more sweets in the future! 🍭❤️

Rated 1 out of 5 stars

Sweets arrived quickly…that’s where it ended

Sweets arrived quickly, but sadly that’s where the positives ended.

Some of the sweets I ordered arrived melted into one clump.
When I reached out to their customer services team, it took a while to get a response. They eventually responded, and I was asked to provide photos, which I happily did. The response I got to that email (once again, having to chase) left me utterly astounded.
In summary, they said that as per their terms and conditions, anything ordered in the warmer weather is at the customers risk. Firstly, I don’t think many customers first thought is to read a company’s T&C’s before placing an order. Secondly, why not mark the products as out of stock until the weather is more stable (I would also like to add that I ordered in between the heatwave when it was cooler) or put a clear disclaimer/banner about this on their homepage.
Overall, I am utterly disgusted by the lack of customer support and safe to say it was my first and last order with Sweets and Candy.

8 July 2026
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

Thank you for taking the time to leave your feedback. We’re pleased to hear that your order arrived quickly, but we’re genuinely sorry that some of the chocolate arrived melted and that you were disappointed with the way your concern was handled.

Unfortunately, during periods of exceptionally high temperatures, chocolate can melt in transit despite being perfectly packaged when it leaves us. Our terms and conditions do explain the risks associated with ordering chocolate during periods of hot weather, but we appreciate that not every customer will read these before placing an order, and we take on board your feedback regarding making this information more prominent.

As a small family-run business, temporarily removing all chocolate products from sale during periods of hot weather isn't straightforward. We have customers collecting directly from us as well as customers ordering for delivery, and removing these products completely would prevent customers who are able to collect or otherwise safely receive their orders from purchasing them.

That said, we never want a customer to feel that their concerns aren't being listened to. We’re sorry that you felt you had to chase us for a response and that our communication left you disappointed. Your feedback has been taken on board, particularly around making our warm weather information clearer and improving communication with customers.

We genuinely appreciate your custom and are sorry that your first experience with us did not meet the standard we aim to provide.

Rated 2 out of 5 stars

Unedible sweets

Most of the sweets I bought were inedible and had a very off-putting taste. I only like the Sweetzone belts; what I assume is the company's own sweets went in the bin. Truly disappointing. The delivery was fast, but I wasted £13, so it wasn't worth it at all. Would recommend buying only branded stuff from here.

3 June 2026
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

We’re sorry to hear that you were disappointed with some of the sweets in your order. We’re pleased that you were happy with the delivery speed and enjoyed the Sweetzone Belts, although we’re naturally disappointed that the rest of your order did not meet your expectations.

We have looked back at your order, and we just wanted to clarify one point for anyone reading the review: most of the products purchased were all branded products, rather than our own Sweets and Candy products. We stock a wide range of well-known confectionery brands alongside our own range, so we take the quality of all the products we sell very seriously.

Taste is, of course, subjective, and we're sorry that you didn't enjoy some of the products you purchased. If you believe there was a specific issue with the quality or condition of any of the sweets, we'd be very happy to hear from you directly and investigate this further.

Thank you for your feedback and for giving us the opportunity to clarify.

Rated 5 out of 5 stars

Amazing quick order picking and…

Amazing quick order picking and delivery from this company. Used them afew times now, sweets are fab and reasonably priced! Great choice too

12 January 2026
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

Thank you so much for your fantastic review! 😊🍬

We’re really pleased to hear that you’ve used us a few times now and have been happy with the sweets, prices and range we offer.

We work hard to get orders picked and dispatched as quickly as possible, so it’s brilliant to hear that you’ve noticed and appreciated the speedy service too!

Thank you again for your continued support of our family-run business. We really appreciate it and look forward to packing plenty more sweet orders for you! 🍭❤️

Rated 5 out of 5 stars

My order came a week after order and…

My order came a week after order and was dispatched from them the next day after ordering. Very good business would recommend.

5 January 2026
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

Thank you so much for your lovely review! 😊🍬

We’re really pleased to hear that you were happy with your order and our service. We always aim to pick and dispatch orders as quickly as possible, so it’s great to hear that your order was dispatched the very next day.

Thank you for recommending us and for supporting our family-run business. We really appreciate it and hope to see you again soon! 🍭❤️

Rated 5 out of 5 stars

Brilliant..found the sweets I like in…

Brilliant..found the sweets I like in bulk!! And a great price with really fast delivery. Sweets and Candy are a gem!! Many thanks 🤩

15 December 2025
Unprompted review
Sweets and Candy logo

Reply from Sweets and Candy

We’re delighted that you found the sweets you love in bulk and at a great price! That’s exactly what we aim to offer, so it’s fantastic to hear that you were happy with both the value and our fast delivery.

“Sweets and Candy are a gem” — we’ll definitely be keeping that one! 😄💎🍭

Thank you for choosing us and for supporting our family-run business. We really appreciate it and hope to see you again soon! ❤️

Rated 1 out of 5 stars

Misleading Products and Poor Customer Service – Never Again

I ordered a 1kg bag of chocolate raisins that was advertised in bright, attractive packaging – perfect for a gift. What arrived looked nothing like what was shown on the website: dull brown and mustard packaging that resembled a supermarket budget range. Completely unsuitable for gifting and absolutely not what I paid for.

When I contacted Sweets and Candy, I expected at least an apology or some acknowledgement of the issue. Instead, I was told I could return the item at my own expense for a refund. Considering I’d already paid for delivery, paying again to return a product that they misrepresented would cost more than the item itself.

Very disappointing experience. The products being dispatched are clearly not what’s being advertised, and the customer service response only added to the frustration. I won’t be ordering from them again.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I had an issue with my order which was quickly resolved. They were kind and helpful.
I was very pleased with the service I received, and will definitely be ordering again in the future.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Best Online Sweet Shop

What a great selection of items, and the 1kg mixes are such great value compared to elsewhere.
There's so much to choose from and quality is brilliant.
Delivery was quick and I was updated at every stage.
Will definitely be ordering again.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

My fave milk teeth…

First of all they stock my favourite milk teeth at a reasonable price. They have a great stock of the old sweets my dad still likes.
Packaged well. Arrived on time.
Will def be ordering more.

17 May 2025
Unprompted review

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