Jobe Sports International Reviews 

634
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I can’t praise this company enough, I recently had an issue with my board and the customer services received from Victor at Jobe Sport was ten out of ten. I will continue to buy from them in the futur... See more

Rated 1 out of 5 stars

I have a Duna 11’6” touring board that started leaking air from the seam a few months after the warranty expired. There is no damage to the board so it would seem this is a manufacturing is... See more

Rated 5 out of 5 stars

Update - after contact with victor from customer services the airstream was replaced. Very happy with the product, this seems to be an unfortunate small manufacturing defect. Air stream 2p ordered... See more

Company replied

Rated 5 out of 5 stars

Bought two SUPs (Yarra & Brabus) and both developed slight peeling, purely cosmetic. Jobe replaced both within a matter of days. Fantastic customer service for top quality products. Backed up by a thr... See more

Company details

Written by the company

Shop the full Jobe collection at the official online store. Jobe: Gets you on the water! ✓ 30 day returns ✓ Free delivery from £75/€100


Contact info

  • Heerewaardensestraat 30, 6624 KK, Heerewaarden, Netherlands

  • jobesports.com

4.5

Excellent

TrustScore 4.5 out of 5

634 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(634)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

We are very happy with the Jobe…

We are very happy with the Jobe products and service. Bought a SUP Duna, life vests for adults, water shoes and every year or so a new neoprene vest for my child (as he grows). Delivery was always quick, never had an issue. Quality of the products are fantastic, will last forever. Prices are great, given this is a top brand/product. Cannot recommend enaugh!

15 May 2023
Unprompted review
Rated 4 out of 5 stars

Well laid out website

Well laid out website, easy ordering and prompt delivery. Only downside was split delivery one item received day after others - delivery driver had to drive into our county two days in a row just for our parcel - not very planet friendly…

30 May 2023
Unprompted review
Rated 1 out of 5 stars

Very bad experience…

In June 2022 I ordered 1 Duna and 1 Yara SUP. Since the order was sent to a vacation property I was 3 day late registering the products with Jobe, they denied the warranty registration. Immediately I had problems with the Yara holding air through a loose valve that could not be tightened, Overtons was awesome and replaced. The Duna then went into recall, Jobe was then required to replace, in Aug they confirmed a replacement was sent which arrived 9 months later. Beware it took me over 30 emails to resolve, Jobe phone number is in Europe and not reachable for me in Canada or USA.
Very bad experience.

24 May 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. Purchased through this company anfter a recommendation. Ordered a XL wetsuit and was sent a 2XS. Spoke to customer services - initial response was ‘how unfortunate’ - no apology.

Ordered a replacement wetsuit - but they sent this to the wrong address and were unable to change this. Spoke with customer services - ‘how unfortunate’.

Finally got the correct wetsuit - back zip ripped at the seam during first wear. Spoke to customer services - ‘how unfortunate’.

No apology? Wetsuit was over £200 - expected some level of care.

6 May 2023
Unprompted review
Jobe Sports International logo

Reply from Jobe Sports International

Hi Robert. We are sorry to hear you have had such a negative experience with us. It is our goal to make all our customers happy both on and off the water. If you would get in touch with victorbeenen@jobesports.com at our customer service we will try to make things right for you. Sincerely Victor

Rated 3 out of 5 stars

Good products, average customer care

Good quality products and accurate sizing information. Had some issues with a return that required a bit of chasing to get sorted - due to website issues I was recommended to return the item in a different way, but then this was not processed by the receiving team until I asked several times. The customer service representatives I spoke to were helpful but it was disappointing that I was not contacted when the return was received if they were unsure about the process.

13 March 2023
Unprompted review
Jobe Sports International logo

Reply from Jobe Sports International

Hi Allison. We are sorry to hear you have had such a mediocre experience with us. It is our goal to make all our customers happy both on and off the water. If you would get in touch with victorbeenen@jobesports.com at our customer service we will try to make things right for you. Sincerely Victor

Rated 5 out of 5 stars

Brilliant products

Brilliant products. Just purchased a 2 person towable sofa for the summer. Really well made with secure fastenings. Always use Jobe as products are so well made.

1 May 2023
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY
What a terrible customer service. I ordered a knee brace after having consulted the size guide thorughly and measured my knee first. The product that arrived was way too small even though it was supposed to be bigger than my knee. I ordered a return - that I had to pay for myself! And found out that even though the website says that returns shall be sent to Holland (NL) the return instruction for my order came with a UK address. This will double the cost as it is outside EU.

27 March 2023
Unprompted review
Jobe Sports International logo

Reply from Jobe Sports International

We are sorry to hear you have had such a negative experience with us. It is our goal to make all our customers happy both on and off the water. If you would get in touch with victorbeenen@jobesports.com at our customer service we will try to make things right for you. Sincerely Victor

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