Jobe Sports International Reviews 

634
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I can’t praise this company enough, I recently had an issue with my board and the customer services received from Victor at Jobe Sport was ten out of ten. I will continue to buy from them in the futur... See more

Rated 1 out of 5 stars

I have a Duna 11’6” touring board that started leaking air from the seam a few months after the warranty expired. There is no damage to the board so it would seem this is a manufacturing is... See more

Rated 5 out of 5 stars

Update - after contact with victor from customer services the airstream was replaced. Very happy with the product, this seems to be an unfortunate small manufacturing defect. Air stream 2p ordered... See more

Company replied

Rated 5 out of 5 stars

Bought two SUPs (Yarra & Brabus) and both developed slight peeling, purely cosmetic. Jobe replaced both within a matter of days. Fantastic customer service for top quality products. Backed up by a thr... See more

Company details

Written by the company

Shop the full Jobe collection at the official online store. Jobe: Gets you on the water! ✓ 30 day returns ✓ Free delivery from £75/€100


Contact info

  • Heerewaardensestraat 30, 6624 KK, Heerewaarden, Netherlands

  • jobesports.com

4.5

Excellent

TrustScore 4.5 out of 5

634 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(634)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great paddle floats

Great paddle floats
Snug fit
Doesn’t add weight
Importantly floats in sea (not sure for how long) but long enough to grab paddle again.
Quick delivery :)

12 August 2023
Unprompted review
Rated 5 out of 5 stars

PFDs

I have purchased two PFDs one adult and one child. They are just fantastic quality and very comfortable to wear. When my daughter jumps in (can’t stop her ha ha) it stays in place and doesn’t end up under her chin. Just quality.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Best customer service

Whilst on holiday last week, my Jobe SUP malfunctioned in a spectacular way. Luckily the board was on the beach at the time, but if you were on Woolacombe beach at the time I can only apologise!

But why the 5 star review I hear you say? Well….

The reason for the review is to call out the best customer service I have ever experienced from Jobe Sports International.

I raised the issue via WhatsApp on Tues 25th, and was responded to on Weds 26th asking me to fill in a warranty form. Which I duly submitted with photos a couple of hours later. On Thurs 27th a.m., less than 48 hours after first reporting the problem, I had confirmation from Jobe that a replacement board was to be sent out. Which arrived at home (before we got back!) on the Fri 28th, approx. 72 hours after initially reporting the issue. Amazing customer service.

What are my takeaways? 
- All of the communication was done electronically. And efficiently!
- At no point in the process did I feel Jobe was not interested in resolving, or trying to pass blame back to me
- And ultimately I not only felt like, but was treated like, a valued customer
- From their website, " We create unforgettable #jobemoments ". A company that not only talks the talk, but walks the walk.

Note Jobe has even changed their policy to simplify the process going forward "After purchasing your Jobe product(s), you are instantly ready to hit the water and your products are automatically covered under our [5-year] warranty program. Simple as that!".

Oh, and the design and quality is very good. And they put their hand up when not. You get what you pay for!

25 July 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service when order goes wrong - avoid

As someone who has been into watersports their whole life, Jobe has been part of that journey. However, a recent purchase of some watersport boots has unfortauntely caused me to leave this negative review. I ordered UK size 8 and a UK size 7 arrived which didnt fit. I whatsapped their customer service team who asked for photos. I sent these and they didnt reply. later that day I managed to speak to someone on the chat who said they would send me a return label (never received that). I sent another message a day later and got zero response. I contacted them again today for the 4th time and again the CS advisor said they would email me the return label in a few minutes. This is now half a day later and I still havent received anything. How on earth am I supposed to get the boots back Jobe and get the correct size???

28 July 2023
Unprompted review
Jobe Sports International logo

Reply from Jobe Sports International

We are sorry to hear you have had such a negative experience with us. It is our goal to make all our customers happy both on and off the water. If you would get in touch with victorbeenen@jobesports.com at our customer service we will try to make things right for you. Sincerely Victor

Rated 1 out of 5 stars

Very bad experience.

Very bad experience.
After talking to their salesman at Gold Coast show who assured me my size is "L", I bought the neoprene vest. It came a way too small, because most likely the "L" size is for Chinese men. It was small for my slim wife.
I sent it back ($30) telling them that as per my measurements I need XL+ (106 cm chest). It came today: Yes, it was XL+ but at lest still size or two small. They measure the west OUTSIDE not INSIDE as the body size is given. The incompetence is frightening. I am VERY sorry I got involved with them.

29 July 2023
Unprompted review
Jobe Sports International logo

Reply from Jobe Sports International

We are sorry to hear you have had such a negative experience with us. It is our goal to make all our customers happy both on and off the water. If you would get in touch with victorbeenen@jobesports.com at our customer service we will try to make things right for you. Sincerely Victor

Rated 5 out of 5 stars

I ordered a Neoprene Life Vest Kids for…

I ordered a Neoprene Life Vest Kids for my child direct from Jobe, it arrived on time and was a good fit so sizing guide seems very accurate. Comfy and secure so seems a great choice. Build quality seems good so hopefully will last longer than my kids need it for!

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Perfect for active water loving dogs!

I needed to find a life vest for my small dog to keep him safe out on the water - after reviewing what felt like hundreds - I decided to go with Jobe and I couldn't be happier! The sizing on the website was accurate, so when the jacket arrived it fit perfectly. It's buoyant but still allows my dog to run freely and swim without it getting in the way. The quality is great, it has a sturdy grab handle and I can see this jacket lasting a good while - even with my reckless dog putting it through hell!

Price, Fit, Quality, Style = A+++
Highly recommend!

11 July 2023
Unprompted review
Rated 5 out of 5 stars

I have been using Jobe products

I have been using Jobe products, for several Years already and I just bought Jobe multiposition board, that is just superb! But there was problem with bag that did not fit, but Jobe custumer support made solution without delay. Thank you for that 5 star team!

30 June 2023
Unprompted review
Rated 4 out of 5 stars

Unify life vest

bought a couple of their Unify life vests from them. Very good quality, has pocket for phone and look awesome. Only thing I would say is beware of the sizing as it seems to run small, it also arrived with a different size chart which isn’t displayed on the website.

29 June 2023
Unprompted review

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