I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more
Company replied
I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more
Company replied
Sandals are very comfortable and easy to wear. Although I asked for express delivery Post Office delivery did not delivery until the next day........not Jo & Joe's fault but post office, cannot rely o... See more
Company replied
Company details
Written by the company
At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.
Contact info
Bacup Road, BB4 7HB, Rossendale, United Kingdom
- 01706 231074
- info@joandjoecollection.com
- joandjoecollection.co.uk
4.6
Excellent
157 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheap tat
Cheap tat. Broke in 2 weeks but when we tried to send them back they purposely made it so hard we did not bother in the end. Avoid
24 January 2022
Unprompted review
Reply from The Jo & Joe Collection
Hi, we are really sorry to hear your slippers have become faulty through wear after only a short time. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully help resolve this for you. Thanks, Melissa
Lovely pair of leather loafers
Lovely pair of leather loafers which I purchased from Jo and Joe Collection. I am beyond pleased with them. The price is great! They are extremely comfortable which I was surprised about as my feet are wide and it’s always difficult to find a pair which fit so well. I will definitely be buying more colours!
6 November 2021
Unprompted review
Reply from The Jo & Joe Collection
Hi Michaela, thank you so much for taking the time to leave such a lovely a review. We are so pleased you find our loafers comfy and fitting well. Be sure to check out our latest release of colours on the website! Thanks Melissa
Substsndard Mens Slippers
I bought a pair of Jo & Joe slippers and was shocked to notice the soles badly cracked after only few months
light wear.
I'm 83 year old and emailef jo & Joe to report the fault. The response was very negative and disappointing.
They were not interested in feedback or quality concern for their faulty product.
I would not buy any other Jo & Joe product or recommend them to anyone.
Norman
28 June 2021
Unprompted review
Reply from The Jo & Joe Collection
Hi Norman, we are really sorry to hear your slippers have fallen short of expectations & that you were disappointed with our response. We would like the opportunity to resolve this with you, so if you are interested please contact Melissa at info@joandjoecollection.co.uk and we can hopefully rectify this. Melissa
Brilliant for the price.
First bought a pair of Jo and Joes from a wide shoe shop, anyone with wide feet knows how hard it is to get shoes that fit right away without using stretchers. Brilliant deck shoes - I wore them all summer. The stitching is holding up, often a problem with moccasin styles, only caveat is that the sole is somewhat thin. Brilliant for such a reasonable price. Have ordered other pairs online. So far so perfect.
24 June 2021
Unprompted review
Reply from The Jo & Joe Collection
Hi, thank you so much for taking the time to leave us a review. We are so pleased to hear you find our wide fit moccasins comfy. We hope you enjoy wearing the other pairs ordered! Thanks Melissa
Purchased from internet
Purchased from internet, very narrow & small in size.
21 January 2021
Unprompted review
I was gifted a pair of jo and Joe…
I was gifted a pair of jo and Joe slippers for Christmas. They are the most uncomfortable painful slippers I've ever worn
26 December 2020
Unprompted review
Christmas present…
Slippers bought as Christmas present worn them today Christmas day come up small and have come away from the sole all the stitching has come loose around the back so disappointing 😞
25 December 2020
Unprompted review
Disappointed
Very comfortable at first, but the lining came loose after only 2 months and they fell apart.
So, good looking but poorly made.
28 October 2020
Unprompted review
I love this product
I love this product, on time , super quality. Size came up a tad small, but price was so reasonable. Lovely product, keep up the great work. 👍
1 October 2020
Unprompted review
Pretty colours
These are very smart, comfortable shoes. However if like me you have narrow feet you will have to wear them with socks. Also there is some size variance between sizes ie. I bought bronze and blue and the bronze were too short but just as wide so I had to donate them to charity. If you want to try these atm they are £12.99 from Amazon and TJ Maxx
3 September 2020
Unprompted review
Broken after two days wear
After two days wear the right slipper has split all along one side. Never had such a poor slipper.
18 April 2020
Unprompted review
Absolutely fabulous slippers and shoes
Absolutely fabulous slippers and shoes, quick delivery and the fabulous little note saying thank you for the order and hope we are keeping well. Amazing!
15 April 2020
Unprompted review
Reply from The Jo & Joe Collection
Hi Charley,
Thank you for taking the time to leave us lovely feedback, we are really pleased to hear you are happy with your order! Thank you, Melissa
Jo & joe slippers,bought as a xmas…
Jo & joe slippers,bought as a xmas present for my wife,it us now February and they have split along the side,not very happy,wont buy again
23 February 2020
Unprompted review
Reply from The Jo & Joe Collection
Hi Amanda,
We are very sorry to hear this. Please could you email us @ info@joandjoecollection.co.uk with your order details (including order number and date you bought the slippers) and we can look into this for you? Thank you, Melissa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.