The Jo & Joe Collection Reviews 154

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often highlighting the comfort and stylish design of the shoes and slippers. Many reviewers also commend the efficient delivery service, noting that orders arrive quickly and are well-packaged. The ordering process is frequently described as easy and straightforward, with good communication regarding delivery. However, some customers also mentioned issues with product durability, with a few experiencing problems like soles detaching or inner linings collapsing after a period of use. There were also occasional comments about sizing discrepancies, where some found their usual size to be too small. A small number of people also felt that delivery times were too long in certain instances.

What people talk about most

Product

Customers had positive experiences with product quality and comfort. Many reviewers praise the shoes and... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the good quality... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy to place orders... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied

Rated 5 out of 5 stars

Sandals are very comfortable and easy to wear. Although I asked for express delivery Post Office delivery did not delivery until the next day........not Jo & Joe's fault but post office, cannot rely o... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very impressed, would recommend

I found this store at Bramham horse trials, tried on a pair of loafer shoes, they were incredibly comfy and real leather!! I have since bought a new pair each year as they are amazing!! fast delivery very impressed!!

5 March 2025
Unprompted review
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Reply from The Jo & Joe Collection

Mrs Pollock, thank you so much for taking the time to leave us wonderful feedback. We are so pleased you find our shoes comfortable!

Rated 1 out of 5 stars

Waste of money

Was gifted a pair of their amour slippers for Christmas, after a couple of weeks wear they started to look like I'd had them for months. The inside tearing, gone so baggy I can't wear them the insole so thin.
When I contacted customer support they couldn't offer me any help as they couldn't locate the purchase on their system. So I'm left with a pair of unwearable slippers after a couple of weeks wear.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing shoes- I've bought 3 pairs!

Amazing shoes! I stumbled on 2 pairs of Jo & Joe loafers in TKMaxx and am so delighted with them I've bought another pair in a different colour. They arrived promptly today in a very neat box and are just as comfortable as the others. They're real leather and amazing value for money. They have good flexible soles that are thick enough to cushion my feet. I really struggle to find to find shoes that fit and are comfortable, and these are brilliant, look really smart and are incredibly cheap for being real leather. I'm tempted to buy another pair but need to make room in my wardrobe first :). Cannot rate this company highly enough!

23 January 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Eleanor, we are so pleased to hear that you find our shoes comfortable! Thank you for taking the time to share such lovely feedback. Melissa

Rated 1 out of 5 stars

I bought a pair of their Falkirk…

I bought a pair of their Falkirk slippers and when they arrived they looked great with a nice thick sole for keeping you warm. They arrived 30 December. The inner was nice and thick and the sole was hard rubber and appeared thick. Today I've had enough. The inner has collapsed and is sock thin, and what looks like a thick sole is actually a wrap around and your foot goes below that line. 7 days after purchase you can feel the tread of the sole of the shoe as you walk around and that rubber sole which is millimeters from your foot will sap any warmth from your feet. Literally better off with thicker socks. Shame because they looked great and we're initially very warm but 7 days on there is little point in wearing them. I've ordered a different make from a reputable shoe company. I paid £15.00 for this Joe&Joe pair of slippers. Not acceptable really because in looking for a replacement I found exactly these generics for 2 for £10.00 elsewhere. But I wouldn't waste more money on the same generic slipper with a different label.

7 January 2025
Unprompted review
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Reply from The Jo & Joe Collection

Hi Adam
We are very sorry to hear this, and that our slippers have fallen short of your expectations. Please do get in touch with our Customer Services team and they will be happy to assist.
Melissa

Rated 1 out of 5 stars

Terrible slippers

Terrible slippers. I bought the bootee type. The amount of fur that was shed from them was all over the house. Have only had them 3 weeks & the inside sole has become so uncomfortable & hurting my toes & feet. What has happened is that the fur lining has worn away & the inside part of the rubber sole is therefore exposed & it is like raised ridges along the length of it therefore digging in to my feet & toes.
Don't waste your money on these terribly made slippers.

6 December 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Fiona
We are very sorry to hear this. Hopefully you contacted a member of the Customer Services team and we have resolved this for you.
Melissa

Rated 1 out of 5 stars

If I could give no stars I would.

If I could give no stars I would. Wore them for 2 hours and they fell apart. Sole completely came away from the upper part of the slipper. Will be returning for a refund. Don’t risk purchasing and wasting your money. Awful product.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great loafers & Customer Service

I have bought a few pairs of loafers from here over the years I have always found them very comfortable they have good insoles and have a great range of styles and colours.
Purchased another pair recently that I had to return Julie in customer services was extremely helpful and they were replaced and sent out the next day. First class customer service! I will definitely be purchasing from you again in the future .!

1 November 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Nicola, thank you so much for taking the time to write lovely feedback about our products and also CS. We hope you enjoy wearing your new pair of shoes. Thanks, Melissa.

Rated 1 out of 5 stars

These are the worst slippers I’ve ever…

These are the worst slippers I’ve ever bought. The amount of fur loss is unbelievable. Take my foot out of the slippers and both feet are full of fluff. Don’t waste your money

31 October 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Valerie
We are very sorry to hear this. Please contact us with the style name and order number and we can look into this for you.
Melissa

Rated 2 out of 5 stars

Soles falling apart at heel after 5…

Soles falling apart at heel after 5 months. Should last longer than that.

10 June 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Peter, I am so sorry to hear that you are dissatisfied with our footwear, please can you get in touch so we can try to rectify this. Thank you Melissa

Rated 1 out of 5 stars

Slippers are absolutely rubbish

Slippers are absolutely rubbish, worn twice and the soles are breaking up!

Not fit for purpose.

15 July 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi Ron, I am are really sorry to hear this, it is not something we would expect to happen. Please do get in touch with our customer service team who will gladly help. Thanks, Melissa

Rated 5 out of 5 stars

Fantastic shoes

I have bought several pairs of shoes from Jo&Joe for my 87yr old mum!! I’ve been buying them on Amazon and only just realised they have their own website. Their shoes are of a high standard, great quality leather and sole. I wouldn’t buy from anywhere else for her. They have a great selection and colours. First class shoes!!

28 May 2024
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you so much for taking the time to leave us such a glowing review. We are pleased you have found our website, keep your eyes peeled for new colours arriving. Thank you, Melissa

Rated 5 out of 5 stars

Very comfortable traditional slippers…

Very comfortable traditional slippers (style William). Not super robust, they do wear out quite quickly, but easy and cheap to reorder from this pleasant company. That's modern life folks!

22 May 2024
Unprompted review
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Reply from The Jo & Joe Collection

Thank you for taking the time to leave us positive feedback Stephen. We are glad to hear you find our slippers comfortable!

Rated 5 out of 5 stars

Love these slippers

Love these slippers. JO & JOE Ladies Grey Micro Suede Faux Fur Collar Bootee Slippers CHILTERN
2nd pair, the first lasted really well, about 4 years! I bought size 5, my feet are more like 4.5 but wide, so the fit is good as the slippers are very soft and fluffy inside. Arrived within 48 hours of ordering.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Really delighted with the black Lusitana long ruched boots. I hadn't bought a pair of boots for years, despite looking, and these were exactly what I didn't know I was looking for! They are a lovely design, extremely light and comfortable, and, amazingly, completely waterproof. I am very impressed with them and at such good value - albeit I paid £20 more for them than advertised here on the website, in a garden centre outlet!

24 October 2023
Unprompted review
Rated 2 out of 5 stars

Sloppy slippers

Was given a pair in a scheme for older people to exchange their worn slippers for new safe non slip ones. Mine were lovely at first, but then stretched
to a good size both in width and length and then the heel stiffening completely lost its stiffness. They are now potentially dangerous in that someone who isn't safety aware could easily squash the backs down and wear them as mules.

28 January 2023
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you for taking the time to leave a review. We are really sorry to hear your slippers have fallen short of expectation. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully resolve this for you. Thanks, Melissa

Rated 1 out of 5 stars

dangerous

the sole protrudes beyond the upper which causes the wearer to trip up very easily

6 March 2022
Unprompted review
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Reply from The Jo & Joe Collection

Hi, thank you for taking the time to leave a review. I understand this must be very frustrating for you. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully resolve this for you. Thanks, Melissa

Rated 1 out of 5 stars

Cheap tat

Cheap tat. Broke in 2 weeks but when we tried to send them back they purposely made it so hard we did not bother in the end. Avoid

24 January 2022
Unprompted review
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Reply from The Jo & Joe Collection

Hi, we are really sorry to hear your slippers have become faulty through wear after only a short time. Please can you kindly email Melissa at info@joandjoecollection.co.uk and we can hopefully help resolve this for you. Thanks, Melissa

Rated 5 out of 5 stars

Lovely pair of leather loafers

Lovely pair of leather loafers which I purchased from Jo and Joe Collection. I am beyond pleased with them. The price is great! They are extremely comfortable which I was surprised about as my feet are wide and it’s always difficult to find a pair which fit so well. I will definitely be buying more colours!

6 November 2021
Unprompted review
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Reply from The Jo & Joe Collection

Hi Michaela, thank you so much for taking the time to leave such a lovely a review. We are so pleased you find our loafers comfy and fitting well. Be sure to check out our latest release of colours on the website! Thanks Melissa

Rated 1 out of 5 stars

Substsndard Mens Slippers

I bought a pair of Jo & Joe slippers and was shocked to notice the soles badly cracked after only few months
light wear.
I'm 83 year old and emailef jo & Joe to report the fault. The response was very negative and disappointing.
They were not interested in feedback or quality concern for their faulty product.
I would not buy any other Jo & Joe product or recommend them to anyone.
Norman

28 June 2021
Unprompted review
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Reply from The Jo & Joe Collection

Hi Norman, we are really sorry to hear your slippers have fallen short of expectations & that you were disappointed with our response. We would like the opportunity to resolve this with you, so if you are interested please contact Melissa at info@joandjoecollection.co.uk and we can hopefully rectify this. Melissa

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