My husband got some slippers for Christmas from Jo & Joe, after six months the sole came away from the slipper. They are the most comfortable pair he has ever had. He contacted the customer services,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more
Company replied
I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more
Company replied
I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more
Company replied
Company details
Written by the company
At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.
Contact info
Bacup Road, BB4 7HB, Rossendale, United Kingdom
- 01706 231074
- info@joandjoecollection.com
- joandjoecollection.co.uk
4.6
Excellent
157 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab company...
Second pair of slippers purchased, plenty of choice, colours etc. Website easy to get around, transaction dealt with speedily, email updates re delivery. Slippers were well packaged. Would buy again and recommend 😊
30 September 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you for your kind words! We’re so pleased you’re enjoying your slippers and our service. We really appreciate your recommendation and look forward to seeing you again! 😊
I have bought several pairs of the…
I have bought several pairs of the tartan mule slippers over a few years and absolutely adore them. They are comfy, stylish and warm. They are a good fit and hard wearing.
18 September 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you for your lovely review and for being such a loyal customer! We’re so pleased you adore the tartan mule slippers and that they’ve kept your feet cosy over the years.
Excellent service
Excellent service. Order shoes for my mum who loves this style of leather loafer and great choice of colours. Ordered 5 pairs 11am last Thursday and they arrived lunch time the next day.
18 September 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you for your wonderful feedback! We’re delighted your mum loves the leather loafers and that your order arrived so quickly – we hope she enjoys all the colours!
Cheap shoes and very comfy
Cheap shoes and very comfy, however, winter boots have poor descriptions, lack of measurement hence I ended up buying pair that I cannot zip on ankle. The return is 100% on my cost. I paid for shoes £19.99 if I covered return I would get about £12 back only, which was pointless. The style is pretty. All I would change is free returns and measurements in description to avoid disappointment. The wide feet shoes are great. Look great and for every day use last about season. On the other hand these are leather shoes very reasonable priced and I will be getting them again
23 September 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you for taking the time to share such detailed feedback. We’re pleased to hear you’ve been happy with our leather and wide-fit shoes, and that you’ve found them comfortable and good value. We’re sorry to learn of the disappointment with your winter boots and our returns process. Your comments about measurements and descriptions are really helpful, and we’ll be reviewing these to make improvements for future customers.
Great purchase
So pleased with my new wide fit shoes
These were recommended to me by a friend.
Good quality/ price
Lovely selection of colours
Fit well ( despite painful feet )
Very quick delivery 👏👏
15 September 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for your lovely review! We’re delighted the shoes fit well, arrived quickly and came recommended by a friend 😊
Our favourite styles are easy to find…
Our favourite styles are easy to find and always good value. I always have a new pair waiting in the wardrobe! A great selection of styles to choose from. Quick delivery by Royal Mail which is great for us.
15 September 2025
Unprompted review
Reply from The Jo & Joe Collection
Thanks Susan for your lovely review! We’re so pleased you enjoy our styles, value, and speedy delivery. We look forward to your next order!
Lovely slippers and received quickly
I absolutely love my new slippers, which feel like really good quality. Ordering on-line was simple and straight forward and I received them 2 days after ordering.
I would love for them to have more choice for summer slippers (i.e. not fur lines) but for winter these are simply perfect.
10 September 2025
Unprompted review
Reply from The Jo & Joe Collection
We’re so pleased you love your new slippers and found ordering easy with quick delivery! Thank you for your feedback on summer styles — we’ll keep that in mind as we expand our range. Enjoy your cosy pair this winter!
Excellent quick efficient service. Good value for money and v.reliable.thank you
Excellent quick efficient service
3 September 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you for your kind words! We’re so pleased to hear you found our service quick, efficient, and reliable – and great value too.
Highly recommended
I have now bought three pairs of shoes from Jo & Joe and have been very satisfied with my purchases. They are stylish comfortable well fitting and extremely good value for money - what more can I say.
30 August 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for your kind words and continued support! We’re thrilled you love our shoes and really appreciate you coming back to us.
Excellent customer service
Easy to order items from the website and quick delivery service too.
On this purchase the item I wanted was discovered to be out of stock, but they emailed me to explain and offered an alternative. Would definitely purchase from Jo & Joe's again.
11 August 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for your kind feedback! We’re delighted to hear you found our website easy to use and our service quick and helpful. We’re sorry the item you originally wanted was out of stock, but we’re glad the alternative worked out for you. Your support means a lot to us, and we look forward to welcoming you back to Jo & Joe’s again soon!
Reply from The Jo & Joe Collection
Thank you so much for your kind words! We’re delighted you love the slippers and that your order reached you so quickly. 💫
Reply from The Jo & Joe Collection
Hi Cynthia,
Thank you for your kind review! We're so glad to hear you were happy with the service and communication. We hope the gift was well received and brought a smile!
Speed of delivery was great
Speed of delivery was great, didn't have to wait long at all. Sandals fit like a dream and are so comfortable.
29 July 2025
Unprompted review
Reply from The Jo & Joe Collection
Hi Susan
Thank you so much for your lovely feedback!
We're so pleased to hear your sandals arrived quickly and fit like a dream. Comfort is exactly what we aim for, so it's fantastic to know you're happy with your purchase.
We hope you enjoy wearing them and look forward to welcoming you back soon!
This is my third pair
This is my third pair.
The adage 'find what you like and buy one in every colour' fits this circumstance. Comfortable from the first, easy to wear and good value. Easy ordering process and delivered in the two day timescale. I will probably be back for more.
2 August 2025
Unprompted review
Reply from The Jo & Joe Collection
Hi Maureen
Thank you so much for your lovely review – and for coming back for a third pair!
We absolutely love your take on the adage – and we’re so glad our slippers fit the bill! It’s wonderful to hear that you’ve found them comfortable, easy to wear, and great value. We also appreciate your kind words about our ordering and delivery process.
We’ll be here whenever you’re ready for pair number four!
Have used Jo and Jo previously great…
Have used Jo and Jo previously great shoes just what I wanted and delivery was prompt.
25 July 2025
Unprompted review
Reply from The Jo & Joe Collection
Hi Christine, thank you so much for your continued support and kind words!
We’re delighted to hear that you’re happy with your shoes and that delivery was prompt. It means a lot to us to have returning customers like you – we truly appreciate it!
What BEST SLIPPERS EVER!!!!!!made my experience great was the…
What made my experience great was the fact I got slippers to fit! I have a swollen foot and it is hard to get shoes or slippers to fit, until I came across joand joes slippers when out shopping with my sister, I loved them so much I bought another pair from your company. Now I know where I can get slippers and shoes to fit I will be buying in furture.
4 August 2025
Unprompted review
Reply from The Jo & Joe Collection
Wow – what a wonderful review! Thank you so much for your kind words!
We’re absolutely thrilled to hear that you found slippers that truly fit and feel comfortable, especially when it's been a challenge in the past. That means the world to us. Knowing our slippers made such a difference for you really makes our day!
Had accidentally put incorrect delivery…
Had accidentally put incorrect delivery address but after contacting the company they changed the address to correct one. Sandals arrived promptly but unfortunately were too large. I returned them and refund was in my account within 2 days of receiving them. Can’t fault their customer service - well done!
25 July 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for your kind words and for taking the time to share your experience!
We’re really glad we could help quickly update your delivery address and that the return process was smooth for you. While we’re sorry the sandals weren’t the right fit, it’s great to hear everything was resolved promptly.
Lovely slippers and comfortable…
Lovely slippers and comfortable unfortunately side of slipper started to come away had to sew side up hope it stays.
14 July 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for your feedback – we're really glad to hear you found the slippers lovely and comfortable!
We're sorry to hear about the issue with the stitching. That’s definitely not the quality we aim for, and we appreciate you taking the time to fix it yourself. If the problem returns or if you’d like to discuss a replacement or refund, please don’t hesitate to reach out to our customer service team – we’d love the chance to make it right.
Jo&joe mens slippers …
I buy mens jo&Joe slippers normally from a shop but. Came online to your website bought mens navy tartan full slippers super fast delivery perfect fit ordered 3/7/2025 delivered today 5/7/2025. I buy mens slippers as ladies are to tight as my feet swell.
3 July 2025
Unprompted review
Reply from The Jo & Joe Collection
Hi Joy, thank you so much for taking the time to leave us a 5* review - we are thrilled you had such a positive experience with us!
Sandals with comfort
Website navigation easy.Good descriptions. Fast free delivery. Extremely pleased with sandals ordered. Good quality, perfect fit, very comfortable. No hesitation in ordering again. Highly recommend. Many thanks Jo and Joe
27 June 2025
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for taking the time to leave us such a glowing review! We're absolutely delighted to hear you had a positive experience — it truly means a lot to us. Thanks, Melissa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.