This was my first time ordering from Joal craft, it certainly won’t be my last. Good range of products though I was only interested in yarn, knitting needles etc. My order came well packaged, unfo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Made a large yarn order only last night and it arrived this morning. Absolutely fantastic service. I recently found JOAL crafts after becoming disillusioned with my current yarn supplier due to them c... See more
Company replied
I ordered the Flutterby yarn by J Brett and was delighted with the new colour range, beautiful seasonal colours of gold, purple and green etc. The price was excellent, the delivery was prompt and real... See more
Company replied
Purchased a needle felting kit. Price was fine. Thought the postage was a bit expensive. Kit arrived inside a cardboard box which was way too large so that might explain the postage. Kit itself was gr... See more
Company replied
Company details
Information provided by various external sources
We are a family run business who have a real passion for all things crafty! For as long as we can remember we have loved to make handmade gifts and now we would like to give you the tools to be able to do the same at amazing prices. We know that it can be difficult to learn new crafting skills so we decided to create a one stop shop bringing you a range of yarns, crafting tools, crafting accessories and craft kits that are ideal for beginners and intermediate level crafters. Our diverse range of products means you are sure to find something for yourself or a loved one to have a go at.
Contact info
4.8
Excellent
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely wool
Lovely wool, nice patterns, and a very good service. I will definitely use again
28 October 2021
Reply from Joal crafts
Hi Carolyn, thank you for this lovely 5 star review. It is great to read that you found our service very good. Thank you for your order and we hope you enjoy your purchases.
Really pleased with my product and so…
Really pleased with my product and so fast with delivery will really recommend you.
28 October 2021
Reply from Joal crafts
Hi Sylvia, thank you for this fantastic 5 star review. It is lovely to read that you would recommend Joal Crafts and that your order arrived quickly as this is something we pride ourselves on as a company. Thank you for your order and we hope you enjoy your purchases.
Would recommend using this company.
The choice and quality of the kits I purchased was excellent. Slight problem with my order (the colour of part of my kit was unavailable) was dealt with quickly by Customer Service, who went above and beyond to supply me an additional item to solve the issue. Great experience all round.
28 October 2021
Reply from Joal crafts
Hi, thank you for this lovely 5 star review. It is lovely to read that you found our choice and quality of kits excellent, and we are pleased that customer service were able to resolve the slight problem with one of your kits quickly and efficiently. Thank you for your order and we hope you enjoy your purchases.
Good communication
Good communication. Speedy delivery. Lovely yarn.
Perfect buying experience.
26 October 2021
Reply from Joal crafts
Hi Irene, thank you for this great 5 star review. We are so pleased you found your buying experience perfect, thank you for your order and we hope you enjoy your purchases.
Very quick and efficient service
25 October 2021
Reply from Joal crafts
Hi, thank you for this lovely 5 star review. We are so pleased your order arrived very quickly as our quick order dispatch and delivery times are something we pride ourselves on. Thank you for your order, and we hope you enjoy your purchases.
Reply from Joal crafts
Hi Linda, thank you for this 5 star review. We are so pleased your order arrived when expected, as we pride ourselves on our quick order dispatch and delivery times. Thank you for your order and we hope you enjoy your purchases.
I was really happy with my purchase
8 October 2021
Reply from Joal crafts
Hi, thank you for this great 5 star review. We are so pleased you're really happy with your purchase, thank you for your order.
Happy customer
Excellent service and delivery, can’t find a fault! Wool’s pretty good as well
6 October 2021
Reply from Joal crafts
Hi J Knowles, thank you for this lovely 5 star review. We are so pleased you couldn't find a fault with our service or delivery, thank you for your order and we hope you enjoy your purchases.
Lovely wool knits up very soft and…
Lovely wool knits up very soft and sevice and deliver was very quick very pleased all round will order again thank you ❤
30 September 2021
Reply from Joal crafts
Hi Pauline, thank you for this lovely 5 star review. We are so pleased you love the wool and that your order arrived quickly, thank you for your order and we hope you enjoy your purchases.
Great sevice thank you
20 September 2021
Reply from Joal crafts
Hi, thank you for this lovely 5 star review. We are so pleased you found our service great, thank you for your order and we hope you enjoy your purchases.
Best price
Best price. Lovely wool, cheaper than any other site or shop , arrived very quickly.
Will definitely buy here again thank you
Jo .L
15 September 2021
Reply from Joal crafts
Hi Jo, thank you for this lovely 5 star review. We try to offer the very best products at great prices, and we are so pleased your order arrived very quickly as our quick delivery and dispatch times are something that we pride ourselves on. Thank you for your order and we hope you enjoy your purchases.
Excellent service would recommend to anyone
Excellent service would recommend anytime
11 September 2021
Reply from Joal crafts
Hi Philip, thank you for this great 5 star review. We are so pleased you found our service excellent, thank you for your order and we hope you enjoy your purchases.
Very fast service
Very fast service, excellent quality. I will definitely use again, Thanks 😊
6 September 2021
Reply from Joal crafts
Hi Mandy, thank you for this wonderful 5 star review. We are so pleased you found your purchases to be of excellent quality, we aim to only stock the very best brands with the best products. Thank you for your order with us, we hope you enjoy your purchases and we look forward to you shopping again with us in the future.
My order was delivered very quickly
My order was delivered very quickly, it was great value for money. I will definitely use this company again.
6 September 2021
Reply from Joal crafts
Hi Jackie, thank you for this lovely 5 star review. We are so pleased your order arrived quickly as this is something we really pride ourselves on, and we look forward to you shopping with us again. Thank you for your 1st order, and we hope you enjoy your purchases.
First time ordereding from Joal Craft &…
First time ordereding from Joal Craft & I was very impressed with the quality & especially the really quick delivery. I will certainly be ordering again.. Thankyou
23 August 2021
Reply from Joal crafts
Hi Amanda, thank you for this lovely 5 star review. We are so pleased you are impressed with the quality and the quick delivery, we try to get all orders dispatched within 24 hours. Thank you for your order and we hope you enjoy your purchases.
Excellent service and quick delivery
Excellent service and quick delivery. Would definitely use again
18 August 2021
Reply from Joal crafts
Hi Catherine, thank you for this lovely 5 star review. It's great to read you found our service excellent and that your order arrived quickly, thank you for your order and we hope you enjoy your purchases.
Reply from Joal crafts
Hi Rebecca, thank you for this 5 star review. We are so pleased your order arrived quickly as we pride ourselves on our quick order dispatch times, thank you for your order and we hope you enjoy your purchases.
Fast delivery very well packaged
Fast delivery very well packaged , thank you .Will use again .
16 August 2021
Reply from Joal crafts
Hi Margaret, thank you for this lovely 5 star review. We are so pleased your order arrived quickly, thank you for your order and we hope you enjoy your purchases.
Please with my order
My order turned up on time and I am very impressed with my product. I will be ordering from you soon as I need some more of the colours I have but you only have 2 in stock of each colour so I will keep watching for them to get in stock.
12 August 2021
Reply from Joal crafts
Hi Jennifer, thank you for this wonderful 5 star review. We are so pleased you're are impressed with the products that you ordered and that your order arrived on time, we will be having a delivery of the products your ordered soon so hopefully you won't have to wait to long. Thank you for your order and we hope you enjoy your purchases.
Great service and fast delivery from…
Great service and fast delivery from joalcrafts.. highly recommend them
1 August 2021
Reply from Joal crafts
Hi Margaret, thank you for this lovely 5 star review. We are so pleased your order arrived quickly as this is something we pride ourselves on as a company, thank you for your order and we hope you enjoy your purchases.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.