I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more
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Review summary
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I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more
Company replied
I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more
Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no fri... See more
Company replied
Company details
Written by the company
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Contact info
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, United Kingdom
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4.9
Excellent
685 reviews
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Replied to 100% of negative reviews
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Friendly, useful and efficient
Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no frills and they happily supplied that. Initially I ordered and paid for the wrong length (too short) but since I contacted them again before it was dispatched they were happy to upgrade the order and I just paid the difference. The glass arrived the next day, safe and sound exactly as specified. Great service.
5 November 2025
Unprompted review
Reply from John Moncrieff Lighting Ltd
Thanks so much for the wonderful review — we’re really glad to hear your experience exceeded expectations. It was no trouble at all to adjust your order before dispatch, and we’re pleased the glass tubing arrived safely and exactly as you needed. Friendly, useful, and efficient is exactly what we aim for, so it means a lot to know that came through. If you ever need anything else, we’re always here to help.
Wes described and packaged
The part's description contain the information required with no ambiguity.
The item was well packaged to avoid damage.
The delivery was prompt.
23 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear the product description gave you everything you needed, and that the item arrived well packaged and promptly. If you ever need help choosing parts or matching components, we’re always happy to assist.
Great company
Very helpful and friendly customer support. A company I’d happily use again
24 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the lovely review — really pleased to hear you found our customer support helpful and friendly. We’d be more than happy to assist you again whenever you need us.
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear you were happy with the service and the prompt delivery. If you need anything else, we’re always here to help.
Goods as ordered delivered quickly…
Goods as ordered delivered quickly excellent service
26 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear your order arrived quickly and everything was exactly as expected. If you need any more parts or help with your next project, we’re always happy to assist.
Very quick delivery in very safe…
Very quick delivery in very safe packaging so the fragile item was completely fine when it arrived. It was for a shade for a 1930s antique art deco light and I couldn't find it anywhere else and it fitted perfectly!
25 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really glad to hear your shade arrived quickly and safely, especially with such a fragile piece. It’s great to know we could help you find the right fit for your 1930s Art Deco light when nowhere else had it. If you ever need help sourcing more hard-to-find pieces, we’re always here to assist.
Had what I wanted and delivered it on time
Had what I wanted and delivered it on time. Only problem was the price and cost of delivery.
24 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for your review — glad to hear we had exactly what you needed and that it arrived on time. We appreciate the honest feedback on pricing and delivery costs. We do our best to keep both as fair as possible while ensuring items are packed safely and arrive in good condition, but your comments are noted. If you ever need help finding alternatives or want advice before ordering, we’re always here to help.
Really good service.
Really good service.
Excellent product.
Brilliant protection and packaging
25 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really glad to hear you were happy with the service, the quality of the product, and the secure packaging. If you need anything else or have another project on the go, we’re always here to help.
Good price and very quick dispatch.
24 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear the price and quick dispatch hit the mark for you. If you need anything else, we’re always here to help.
The service was quick and very…
The service was quick and very efficient. What I got was exactly what had been advertised.
22 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear the service was quick and efficient, and that the item matched exactly what you expected. If you need help with anything else, we’re always here to assist.
Exactly what I ordered and arrived very…
Exactly what I ordered and arrived very quickly. Thank you.
14 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the lovely review — really glad to hear your order arrived quickly and was exactly what you needed. If you ever need help with anything else, we’re always happy to assist.
Delivery was quick
Delivery was quick, products are top quality, great guys to deal with.
20 October 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really glad to hear your delivery was quick and the products hit the quality mark. We appreciate the kind words about our team too. If you need anything else, we’re always here to help.
Everything was smooth and easy
13 October 2025
Quick and easy
13 October 2025
Etched glass sent to France !
I found at John Moncrieff Lighting an etched glass I couldn't find in my country anymore, not even online. I needed it to repair a pair of old lamps. But this item needed to be very carefully packaged : it was, and it fits perfectly with my lamp. I'm so pleased.
5 October 2025
Quick delivery and very well packaged.
Quick delivery and very well packaged.
Contents exactly as described now to fit and get back inservice.
12 October 2025
Very well packaged
Very well packaged, quick posting, excellent quality oil lamp chimney
2 October 2025
Quick and it was nice to find a source…
Quick and it was nice to find a source of difficult-to get glassware
6 October 2025
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