Two lamps delivered in good time with great tracking and well packed. Lamps only had two pin sockets but when l contacted Poole lighting factory they sent adaptors by 1st class post arriving next day.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... See more
Company replied
Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... See more
Company replied
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... See more
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Company details
Written by the company
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Written by the company
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contact info
9 Cabot Lane , BH177BY, Poole, United Kingdom
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4.9
Excellent
628 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent customer service
Excellent customer service, quick response to enquiries and next day delivery.
28 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your lovely review! We’re delighted to hear you were happy with our customer service, quick responses and next-day delivery. We really appreciate your support and hope to welcome you back again soon!
Perfect service
Great price, easy to order and fast delivery. Perfect service. Would use again and recommend.
21 September 2026
Reply from Poole Lighting Factory Shop
Thank you so much for your lovely review! We’re delighted to hear you were happy with the price, service and delivery. We really appreciate your recommendation and hope to welcome you back again soon!
Items in stock and delivered on time.
26 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
The light fixture I ordered is amazing
The light fixture I ordered is amazing, really quick delivery and the light was well packaged to avoid breakages. 5 star service would definitely recommend this company, prices are brilliant!
23 September 2026
Reply from Poole Lighting Factory Shop
Thank you so much for your fantastic 5-star review! We’re delighted to hear you’re so pleased with your light and that it arrived quickly and safely. It’s wonderful to know you were happy with our service and prices, and we really appreciate you recommending us!
Everything arrived safely however i…
Everything arrived safely however i felt p@p a bit high.
23 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your feedback. We’re really pleased to hear that everything arrived safely! We’re sorry to hear you felt the postage and packaging cost was a little high. We do always try to keep our delivery charges as competitive as possible while ensuring orders are packed securely and arrive safely. We really appreciate you taking the time to let us know.
Quick delivery, great product
Quick delivery. Product identical to that of major high street shop, but quarter of the price.
15 September 2026
Reply from Poole Lighting Factory Shop
Thank you so much for your lovely review! We’re delighted to hear you were pleased with the quick delivery and the quality of the product. It’s great to know you found the same quality at such a fantastic saving. We really appreciate your support!
Ordered and delivered within a couple…
Ordered and delivered within a couple of working days. Couldn't wish for anything more
17 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your lovely review! We're so pleased to hear your order arrived quickly and that everything was just as you hoped. We really appreciate your support!
Did exactly what was promised.
Did exactly what was promised.
We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect products. Delivered quickly.
16 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your lovely review! We’re so pleased you were happy with the condition of the lights and the savings you made. It’s great to hear they arrived quickly too.
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Quick delivery of a hard to find item…
Quick delivery of a hard to find item and also arranged to amend my order so that a further item could be delivered without additional postage
4 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review!
Reply from Poole Lighting Factory Shop
Thank you for your review
Priblem Quickly sorted
Item arrived broken but Poole Lighting quickly sent out a replacement which arrived undamaged.
11 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your review! We’re sorry that your original item arrived damaged, but we’re pleased we were able to get a replacement sent out quickly and that it arrived safely. We really appreciate your understanding and your feedback!
Good value good service from order to…
Good value good service from order to delivery
22 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your review! We’re pleased you were happy with the value and service from order to delivery. We really appreciate it!
Reply from Poole Lighting Factory Shop
Thank you for your review
A fabulous light fitting for a very…
A fabulous light fitting for a very reasonable price. I absolutely love it!
8 September 2026
Reply from Poole Lighting Factory Shop
Thank you so much! We’re delighted you love your light fitting and are happy with the price. 😊
Excellent
Excellent customer service in providing spare balls for a Endon light fixture
15 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Quick response to my enquiry via e-mail…
Quick response to my enquiry via e-mail (as the company no longer take enquiries by phone, which they have done in the past) then prompt delivery after I placed my order.
8 September 2026
Reply from Poole Lighting Factory Shop
Thank you for your review! We’re pleased we could respond quickly to your enquiry and get your order delivered promptly. We really appreciate your feedback!
Reply from Poole Lighting Factory Shop
Thank you so much for your kind review and recommendation! We really appreciate it.
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