John Moncrieff Lighting Ltd Reviews 687

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, noting their excellent advice and attentive service. Many people highlight the superior quality of the products, which are often difficult to find elsewhere and perfectly match their needs. The delivery service is frequently mentioned for its speed and the exceptional care taken in packaging fragile items, ensuring they arrive safely and intact. However, some customers experienced issues with communication and order acknowledgment, particularly during holiday periods, leading to delays in receiving their goods.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Quality

People report positive experiences with quality, consistently describing products as beautiful and of top... See more

Order

Users describe positive interactions with order, highlighting efficient handling and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more

Rated 5 out of 5 stars

I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more

Company replied

Rated 5 out of 5 stars

I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more

Rated 5 out of 5 stars

Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no fri... See more

Company replied


Company details

  1. Lighting Wholesaler

Written by the company

John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.


Contact info

4.9

Excellent

TrustScore 5 out of 5

687 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was unsure which part I was looking…

I was unsure which part I was looking for when ordering online, I rang up and the lady knew exactly what I needed and provided me with the correct information to complete my order. Very friendly and professional.

11 September 2025
Rated 5 out of 5 stars

Oil lamp shades, better than expected.

Bought 2 replacement glass shades for oil lamps. They arrived the next day, well packed. I was extremely impressed with the quality of them. They're very sturdy, much stronger than the ones that used to be on the lamps (that broke really easily), but also really nice looking. Well worth the money.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars

Package arrived in perfect condition and was packed securely. Product worked perfectly well.

23 August 2025
Rated 4 out of 5 stars

Satisfied

Aside from the slight delay in delivery, the glass product arrived undamaged and was exactly as advertised.

26 August 2025
Rated 5 out of 5 stars

Great choice of spares

Great choice of spares. Fast communication from them when they noticed an error in my shipping details (which I hadn't seen) and fast delivery of a quality product.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Help finding a new lampshade

I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting.
Had a phone call with Scott Gilmore about my requirements, he was very helpful and asked me to post the lamp to work with correct measurements.
He was communicating via email and sent us photos of different shades for the lamp with pictures and suggestions.
They did an excellent job fitting the shade we chose and returned the lamp nicely packed. I really appreciate the the communication throughout the process.
A job well done 👍

8 August 2025
Unprompted review

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