Superb from start to finish from the whole team. I'm really pleased i've gone with this company and their version of UFH. Courtney Belcher was fantastic over the phone explaining everything and was... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jk have been exceptionally helpful from planning the retrofit project through to completion. Indeed the technical department have answered so many questions they were very helpful. Thanks James an... See more
Company replied
I’ve just had my underfloor heating installation completed by Charlie and Guy from JK Floor Heating Ltd in High Wycombe, and I couldn’t be happier with the service. From start to finish they were... See more
Company replied
Awesome company to work with. Was looking at the options of fitting a system on a ground floor in new build and from several options I've chosen JK as it didn't add any additional height to the floor... See more
Company replied
I'm also eagerly awaiting the time of year to test the system but every single step of the installation was seamless and professional. The team are very kind and were very patient with the discovery o... See more
Company replied
Not been able to try the system yet but can’t fault the installation service, nothing to much trouble, worked cleanly and tidily, really got stuck in to finish the job promptly. Chris, Jack and Jaydon... See more
Company replied
Josh & James were brilliant! The JK Flooring technology was surprisingly dust free, and quickly delivered a modern, close-to-surface (efficient) underfloor heating. The team were polite, nothing was t... See more
Company replied
I was impressed by the whole team at JK floorheating. From my initial contact with neil in the design phase and the countless contacts i had with the technical team, they were always quick to answe... See more
Company replied
This review is for the installation (yet to have the system up and running as the kitchen work is still underway!) The ordering/installation process with JK Flooring was extremelly good, very helpf... See more
The JK underfloor heating system was recommended to me and I have to say they really lived up to their reputation. Great technology, pretty much dust free and the guys, Eddie and Charlie were great!... See more
Company replied
Great experience, communications was good through the whole process, team on site were professional and courteous, it will be a good few months before we can put it to the test. Thanks JK floorhea... See more
Company replied
After a tricky start with the monstrous Ts and Cs and an extra cost to analyse areas of my floor the man came to do the work. James was there on time and immediately began to put my mind at rest as... See more
Company replied
A hassle free experience. Although performed by a different team each day they had obviously coordinated their work schedule and the whole process took less time and less mess than I was expecting. I... See more
Company replied
High quality job results, very professional services, highly recommend JK Floorheating! Great communication, Kris explained the whole process very clearly and answered all questions we had. The insta... See more
Company replied
Excellent process - clear quote, gave me lots of information on the system and why it works on uninsulated slabs (now it's in I can confirm it works a treat), prior to installation I had really good s... See more
Company replied
Amazing from Start to Finish! Highly recommended professionals! I was put in touch with these guys to do my underfloor heating, as all other methods, i.e. Clippling pipes to existing floor... See more
Company replied
A great customer orientated company and a pleasure to deal with. From the initial design to quickly answering questions to a great install by Josh we have been impressed all the way through the proce... See more
I had a very disappointing experience with this company. The customer service was poor from the start, and when the team leader arrived on-site, they were both rude and unhelpful. I had no confiden... See more
Company replied
We like the fact that we can hand over the installation of UFH pipe, manifold and Flexseal to the JK team, agree pipe runs and centres and come back to a completed job the next day.
Company replied
What a great experience with this company. I can highly recommend them. The staff were brilliant from the time I got a quote right up to the finish. 4 times I had to change the date due to our builder... See more
Company replied
Fabulous team of professional people both in their office and the guys who do the actual install. The process was explained clearly and the work completed with minimal fuss and mess.
Amazing service from start to finish. Great communication and very professional. The works were quick and clean and leave it finished to the highest levels. Highly recommend!!
Company replied
Laura is ace and helps you all the way through the sales process and beyond. The UFH at JK is a clever solution that leaves no mess, I’d definitely recommend it to anyone wanting UFH. It’s so simple a... See more
Company replied
My first time of dealing with JK Flooring and I found the experience to be totally professional, they managed to answer all my many questions, the teams turned up when scheduled. My main point of con... See more
Company replied
We recently had an underfloor heating system installed by JK Flooring, and the experience from start to finish was excellent. From the initial quote and detail stage, Courtney was fantastic –... See more
Company replied
Our install was completed on time and with minimal fuss. Eddie, Charlie and Guy were very knowledgeable and professional. They are a credit to your company.
Company replied
Excellent comms with Courtney Belcher and then Josh Godfrey. They put up with numerous calls and emails re details. Good team from Caldicott did a quick, tidy job. All very straightforward.
Needed some advice on thermostats on manifold. Lewis was very helpful and in clarifying and sourcing spares as required. Quick delivery too.
Company replied
Thanks Guy for being on time, helpful, polite and extremely hard working! This is the second time I have used your company and would highly recommend!
Company replied
We have used JK Flooring for many of our projects, and they are consistently a reliable partner with a high-quality product. The service is excellent across the board, but Laura, in particular, has be... See more
Company replied
Fantastic company. This is the second time we have used them and would highly recommend. Excellent customer service and great workmanship. Thank you
A cost effective and time efficient method for installing underfloor heating. Also, a first class and friendly service as always.
Company replied
JK have been supplying me for 3-4 years now, always helpful, always deliver. Great team. All the best Hertfordshire Installations
Company replied
Excellent response when we had a leak. Fitted us in the next day. Plus - the system itself is brilliant. No mess and very quick and clean. Following up JK's response: I should have added that the l... See more
Company replied
Thanks for the quotation. We are waiting to speak to out builder before proceeding.
Excellent service start to finish, really pleased with the outcome and value for money
Company replied
Fantastic service from start to finish. Professional quotation and design team, followed by very knowledgeable and friendly fitters who were efficient. Overall I'd be delighted to recommend this organ... See more
Company replied
The entire process from inception to completion was handled by JK Floor heating with professionalism and skill. Despite resourcing challenges the regional Operations Manager ensured the project was de... See more
Company replied
First class service - fantastic array of products - a very pleasant company to deal with and extremely knowledgeable and helpful,
Company replied
An efficient service and always a friendly person at the end of the phone
Company replied
Everything from beginning went super smooth mega friendly and professional people
Company replied
Parts quickly identified good helpful staff. Bit of a blip on delivery time but overall impressed.
Company replied
They did brilliantly- in less time and very little mess. Meant we could lay our tiles faster and get job finished quickly.
Great value and service - turned up when they said they would, made no mess, no drama. Came straight back to sort one minor issue
Company replied
Handled a problem very efficiently with detailed answers to my questions.
Company replied
Brilliant Company - very quick, very professional, very helpful from start to finish - cannot recommend highly enough!
Company replied
very helpful company , have used many times excellent
Company replied
Prompt and knowledgeable, a pleasure to do business with.
Company replied
Very helped customer service and a verte good heating system
Company replied
Never got back to me to provide a quote , poor customer care!
Company replied
Company details
Written by the company
JK floorheating provides the JK® system, a unique, revolutionary, in-ground UFH system without any build-up in height. The specially designed and patented ‘JK floorgrinder' dustlessly creates grooves in the existing screed into which the heating pipes are laid. This makes the JK® system a very unique and desirable zero build-up, warm-water underfloor heating system, which can be installed into renovations, refurbishments, change of use projects or new-build projects. JK operates from seven locations in the UK covering the entire country from your local branch. Check our website for full branch details in your area.
JK® system
Written by the company
- 'Heat your home from the floor up!'
- The JK® system is a water-based retro-fit underfloor heating system (UFH). Our installation method uses patented JK floorgrinders to create 15*15mm channels into existing screed or concrete floors whilst maintaining dustless extraction. Heating pipe is then laid into these channels which sit directly below the floor finish.
- Highlights system
- ✓ Affordability: no sub-floor work needed ✓ Quick installation: can be completed within a single day by trained JK installers ✓ Suitable for all floor finishes: Tiles / LVT / Engineered Wood ✓ Responsive: you can feel the warmth in minutes Underfloor heating delivers comfortable, uniformed warmth whilst consuming less energy, acting as a primary heat source without the need for radiators.
- Donate to Charity - Dare to Live & Circus Star -
- JK floorheating Ltd will donate per legitimate review a contribution to Circus Star to give a disadvantaged child a magical night and Dare to Live to support servicemen and women transition to civilian live.
JK's Comprehensive Warranty: Comfort and Security for Life
JK SYSTEM ~ peace of mind
Erleben Sie unvergleichliche Ruhe mit JKs umfassender Garantie, die bis zu 50 Jahre Abdeckung auf bestimmte Teile der Fußbodenheizung bietet. Genießen Sie eine lebenslange Garantie, die nicht nur Wärme, sondern auch dauerhaften Komfort, Sicherheit und Seelenfrieden für Ihr Heizsystem gewährleistet.
Contact info
Newton Road, RH10 9FZ, Crawley, United Kingdom
- 01293401718
- info@jk-gb.com
- jk-gb.com
4.8
Excellent
553 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Graham resolved my heating issue
Graham resolved my heating issue, we now heat the house well. thanks
29 October 2025
Reply from JK floorheating Ltd.
Hi Farhat,
Thank you for taking the time to leave us with a positive review after seeking assistance from a member of our team.
We believe you spoke with Graham Davies, so we will pass your feedback onto him.
Warm regards
JK Team
Thermostat issues
Needed some advice on thermostats on manifold.
Lewis was very helpful and in clarifying and sourcing spares as required.
Quick delivery too.
4 November 2025
Reply from JK floorheating Ltd.
Hi David,
Many thanks for taking the time to leave us with a positive review after your dealing with Lewis from our technical department.
We are a little delayed in our replies here on TP, but will ensure this is passed across to Lewis for his knowledge.
We hope no more issues since the new part were supplied.
Warm regards
JK Team
First class service
First class service - fantastic array of products - a very pleasant company to deal with and extremely knowledgeable and helpful,
13 October 2025
Reply from JK floorheating Ltd.
Hi Deborah,
Thank you for taking the time to leave us with a positive review at your initial enquiry / estimation stage with ourselves.
If you may wish to pick up on things with us once again this year, then we would love to hear from you.
Warm regards
JK Team
Designing the UFH pipes route
Very helpful at providing information and answering queries
15 October 2025
Reply from JK floorheating Ltd.
Hi Colin,
Many thanks for leaving us with a review at your initial enquiry / estimation stage.
If we may be able to assist you any further then please do get in touch with us once again.
Warm regards
JK Team
Asking for a quote and I had a quick…
Asking for a quote and I had a quick response and very good explanation of what was included and excluded, with very helpful links to the various components and options offered.
7 October 2025
Reply from JK floorheating Ltd.
Hi Peter,
Thank you for providing us with such a positive review at your initial estimation stage.
We are a little delayed with our responses here on Trustpilot, but should you still wish to consider us as one of your options for UFH, then if you have any other further questions which we may be able to assist you with, then we would be more than happy to help.
Warm regards
JK Team
Totally smooth process from start to…
Totally smooth process from start to finish. What a fantastic system. Highly recommend
17 October 2025
Unprompted review
Reply from JK floorheating Ltd.
Hi Heidi,
Many thanks for taking the time to leave us with such a glowing review.
We are a little delayed in replying to some of our customers here on Trustpilot, but since your installation was completed in Oct 25, we hope that you were pleased with the performance over the winter period.
Thanks you for being one of our customers and for allowing us to provide you with our service.
Warm regards
JK Team
Reply from JK floorheating Ltd.
Hi Darren,
Many thanks for taking the time to leave us a review.
We are happy that you are pleased with the service received from quotation to installation and would like to say thank you for choosing us as your UFH supplier.
Warm regards
JK Team
Reply from JK floorheating Ltd.
Hi Lee,
Thanks for sharing your review with us.
Grea to be able to quote you once again after a few years since our last project together.
If we can be of anymore assistance to your project in Walsall then please do get in touch.
Warm regards
JK Team
Excellent service start to finish
Excellent service start to finish, really pleased with the outcome and value for money
30 September 2025
Unprompted review
Reply from JK floorheating Ltd.
Hi Kate,
Thank you for leaving us with your comments and review.
We are very pleased to have been able to assist you with your UFH requirements and glad you found everything to be satisfactory.
Warm regards
JK Team
Superb Underfloor Heating System
A cost effective and time efficient method for installing underfloor heating. Also, a first class and friendly service as always.
17 September 2025
Reply from JK floorheating Ltd.
Hi Marcus,
Thank you for taking the time to leave us with a great review.
We really appreciate it and thankful to be able to assist you on yet another project on behalf of your company.
Always happy to assist further whenever our system is the solution you require.
Warm regards
JK Team
What a great experience with this…
What a great experience with this company. I can highly recommend them. The staff were brilliant from the time I got a quote right up to the finish. 4 times I had to change the date due to our builder but nothing fazed JK. A new date.. no problem. When they came they were prompt did the job efficiently and cleaned up after themselves. I’m very impressed with the system compared to other products out there and a very good price
20 May 2025
Reply from JK floorheating Ltd.
Hi George,
Thank you for leaving us with such a glowing review.
Delighted to hear that despite the challenges of your renovation that we were able to still ensure disruptions to your project were minimalized as much as possible.
We will be sure to pass on your comments to the sales and installation teams involved in your project.
Many thanks for choosing us for your UFH requirements.
Warm regards
JK Team
Very efficient quote process.
29 August 2025
Reply from JK floorheating Ltd.
Hi Elsa,
Thank you for taking the time to leave us with such a positive review.
We note that you are only at quotation stage with us at the moment, but if we can assist you any further with your enquiry then please do not hesitate to get in touch.
Warm regards
JK Team
Quick and efficient.
10 September 2025
Reply from JK floorheating Ltd.
Hi Michael,
Many thanks for providing us with a 5 star review.
We note this is the first time you are working with us and currently you are pending your installation at the end of October.
Any adjustments to your review that you feel you would like to make once the installation is complete, then please do go ahead and update accordingly and should you have any further questions prior to install we are only more than happy to help.
Warm regards
JK Team
Fast and efficient
They did brilliantly- in less time and very little mess. Meant we could lay our tiles faster and get job finished quickly.
18 August 2025
Fantastic company
Fantastic company. This is the second time we have used them and would highly recommend. Excellent customer service and great workmanship. Thank you
3 September 2025
Unprompted review
A great customer orientated company and…
A great customer orientated company and a pleasure to deal with. From the initial design to quickly answering questions to a great install by Josh we have been impressed all the way through the process. Highly recommended!
5 September 2025
Unprompted review
Terrible customer service and poor workmanship
I had a very disappointing experience with this company. The customer service was poor from the start, and when the team leader arrived on-site, they were both rude and unhelpful. I had no confidence in their knowledge or professionalism.
They rushed through the job, completing it in a fraction of the time originally estimated, and left the site in a terrible condition—pipes were left raised and the overall workmanship was substandard.
When I raised these issues—along with my builder and plumber—the company's response was simply that they would “speak to their team.” There was no apology, no accountability, and no attempt to correct the problems.
Based on my experience, I would absolutely not recommend this company.
14 August 2025
Unprompted review
Reply from JK floorheating Ltd.
Hi Katie,
After our initial response to your review on 4th September, as investigations into your installation have been concluded internally last week, I would like to offer a more detailed reply to your review.
Firstly, thank you for taking the time to speak with me over the phone on 5th September. The information you provided on this call was extremely valuable in knowing where certain failures had occurred in the service levels you had been provided.
As we were sub-contracted through another trade for your installation, some of the details we discussed such as creating access holes through walls, etc were expected to be completed for us prior to site arrival. After discussions with Ben [who were we contracted to] it had become apparent that certain critical parts of our information were either not carried out prior to us attending site as we required, or were assumed to be something that they weren't, such as our covering application of the UFH pipes in the floor not being a levelling compound.
Our relationship with Ben continued to remain positive throughout the issues which you mention such as the raised pipes and by working constructively with Ben we were able to be overcome the issues. We know that this does not make up for the lack of care and attention in certain areas of the covering application over the pipes, which I admitted to you after seeing the installation pictures and areas could have been better.
To highlight further your comment about rushing the job and completing in a fraction of the time, our schedule was completed sooner as we had 2 teams on your project, due to an unforeseen last minute postponement of another project which was due on the same day. The extra hands on site meaning that we could turn your planned 2 day project into a single day. After speaking with you about this, it seemed that the installation was led by a member of our team who you stated was not an example setter for others within JK.
After your first complaint was raised prior to this review, our Operations Manager made a 4 hour round trip to your home in order to investigate. Appreciating fully that you were not satisfied with his viewpoint, it is important to note that we did visit you in order to investigate further.
During our conversation Katie, it was becoming more apparent that it was a level of poor customer service and impression from one member of the install team in particular and this has then brought further negative feelings company as a whole. This issue has personally been addressed by myself in the strongest manner possible to ensure future customers do not experience the same.
As a company we strive to ensure that we have individuals who promote us in the correct manner of providing the best service levels that we can. You have personally been let down in this case, for which you once again have my apologies.
As i replied also to your comment on our Facebook promotional advert where you have advised customers to avoid us, this is disappointing to see as I had hoped that with my intervention and with how serious I have looked into the matter that I would represent as the overseeing person that is accountable for our installations division, that I do not condone the acts of customer service or poor installation practice that you unfortunately received and again will stress that with the amount of high scoring reviews and satisfied customers that have left us with their views that we are a reliable company, with good hard working people who work for us, as well as a fantastic product, but we have fallen short of the expected standards in certain areas regarding your project.
If you would wish to speak with me any further about the situation or need any further support / advice regarding your UFH system, then you are more than welcome to contact me directly once again.
Warm regards
Allen Brady
Operations Director
Awesome company to work with.
Awesome company to work with. Was looking at the options of fitting a system on a ground floor in new build and from several options I've chosen JK as it didn't add any additional height to the floor pipe layout was adjustable it was done quickly. Whenever conditions allow they are first port of call.
Awesome experience
15 August 2025
Reply from JK floorheating Ltd.
Hi Mateusz,
Thanks you for taking the time to leave us with a great review.
Fantastic to hear that everything went well and given this is the first project we have completed on behalf of your company, we are indeed hopeful that on any occasion where our services are required, that you will be reassured to work with us again.
Anything further we can assist with then please do get back in touch.
Warm regards
JK Team
Amazing from Start to Finish
Amazing from Start to Finish! Highly recommended professionals!
I was put in touch with these guys to do my underfloor heating, as all other methods, i.e. Clippling pipes to existing floor and then concreting/screeding it OR placing wunda boards down and running pipes, of which both methods would have increased my floor by approx. 40mm, this would have impacted all my downstairs doorways. Hence why I opted with these guys. Any technical and non-technical questions I had were answered promptly, professionally and in a friendly manner.
Massive shout out to Courtney Belcher, always a friendly and insightful person who helped me greatly with my technical and non-technical questions, so thank you!
On the day of the job, 2 young chaps, came in chased/milled the floor as per the drawings provided by their technical team to a high standard.
Mess was cleared up every step of the way.
If you dont want your floor level raised get in touch with these guys! I am one happy customer, thank you to everyone at JK Floorheating Ltd!
22 August 2025
Unprompted review
Reply from JK floorheating Ltd.
Hi Suresh,
Many thanks for taking the time to leave us with with such a fantastic review.
We will ensure that your comments are passed back onto Courtney from our sales team along with other individuals who have been involved with your project.
If any further support is needed post installation we are more than happy to help.
Warm regards
JK Team
Everything from beginning went super…
Everything from beginning went super smooth mega friendly and professional people
7 August 2025
Reply from JK floorheating Ltd.
Hi Pablo,
Many thanks for providing us with a positive review and for your comments.
Glad we were able to provide you with a great level of service.
Warm regards
JK Team
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