JJ's House Reviews 11,081

The materials are good and shoes are comfy. It is the true size snd the products came in earlier than expected.

Loved the try on option. Shipment was fast and the dresses were beautiful. Only suggestion is to maybe have more sizes/dresses available for try on. There were several dresses that my daughter was interested in but unfortunately were not available for try on.

Brought 3 ties that didn't suit description, paid £45 for the 3 ties yet if I want to return them I will only get £22 back, what an absolute scam, they get their stock back and I lose out on over half of the original cost! Was going to buy other things for our wedding but after this I absolutely will not be using them again, terrible policy, if anyone is thinking about purchasing don't bother trying to return anything as you'll lose out on over 50% of what you paid!

My order was just as advertised and fits my daughter perfectly. The fabric is also of good quality.

Had a custom made jumpsuit delivered...not sure whose measurements they used but they certainly weren't mine...one of the legs could've been a flowing maxi dress on its own! Hoping a local seamstress can fix it and make it wearable! Won't use again!

Happy with the speedy arrival
Of the Try On items and the ease of purchasing the dress I wanted as well as the return of items I did not want.

I hadn't heard of JJ's House but the dresses looked beautiful and the reviews seemed consistently good.
I visited the London shop and was really impressed with the quality of the dresses, especially given the great prices. The styling was just what I was looking for and the range and colour options were a real plus for me.
I ordered 4 dresses through the Try On service, which worked really well. The dresses arrived within a few days and having chosen 1, I returned the other 3. Really neat service :-)
I have also used the online chat as I had a query about ordering some shoes - the response was instant and very helpful!

The try on at home program is awesome and convenient. I recommend it and my dress fit perfectly and great quality. I recommend JJ’s House for any occasion

My wedding is 5 months away and shopping on JJHouse is a daily occurrence! I love the layout of the website and how easy it is to filter results. Ordering is just as easy, fastest shipping ever and package is packed perfectly safe! Thank you for being apart of my special day ❤️

Very easy. Shoes are perfect and everything went smoothly. No issues. Quality is also very very good.

I have had 4 experiances with this company and I have been disappointed and frustrated every time.

1) I placed and order totalling £396 (including £45 for postage) and returned everything but 3 items (which cost me an additional £50 postage) which I was furstated by but reasured that I was going to get some money back. I chose to return so much because the white dresses where poorly made and completely see-through. A month later though, there was no money in my account and despite going to the company numerous times they never said a date that I would recieve payment by. I recieved a tracking notification but no number to track the returned parcel with. Luckily, I placed this order on my credit card so I contacted the company (after a full month of waiting for a refund and informing JJ House that I would raise the dispute in a week unless they responded to my emails) and disputed the charge and received a full refund that way.

2) I ordered a wrap cover for my wedding. I saw it was reduced to £11 and thought, go on. Let's give it a go. I recieved the wrong item - they sent a veil. I was offered a refund but I tried to get the company to send out a replacement so it was the correct item but I was repeatedly told there were none in stock. I accepted the redund (although at the time of writing this, I have still not recieved it.

3) My goodness, I found the exact same item (as point number 2) in stock on their website! I ordered it but was told it wouldn't arrive in time for my wedding (a shame but what could I do) so I asked for a refund and it was accepted (my only good dealing with the company - but again I still haven't recieved it).

4) BUT WAIT I found the exact same item on sale again and yay - it would be delivered in time!! With haste I ordered the wrap cover and the package was delivered 6 days before my wedding. This leads me to believe that the clothing they sell at full price is posted through international shipping and the sale items are not. Anyway, I don't know why I ever trusted this company (more fool me) because it wasn't the correct item yet again. It is a wrap cover but instead of it being cropped the front is cropped and the back is floor length. Again, an incorrect item so now I'm left with lots of tat I don't want.

I will never use this company again. My sister also ordered a dress and they got all the measurements wrong. She is getting married next year and we are informing everyone not to be persuaded by the cheap prices. I have already been in contact with the customer service several times so this review is not for the company - this is to ensure no more customers are scammed.

If you use this company make sure you purchase with your credit card where you are able to dispute lack of refunds.

I purchased my Mother of the groom dress here. I tried several from this company that I returned before finding the perfect one. The return process was very simple. My dress is gorgeous, beautiful color and the fit is amazing! Thank you JJs House for giving me the perfect dress, and for your great return policy.

Bought a beautiful prom dress, excellent communication re minor delays- the dress on arrival is beautiful - the custom fit option is great - however the waist is around 5inchs too large (we re checked the submitted measurements which were correct) & will now need to get this taken in ahead of the event - which is dissapointing.

The try at home process is so easy! I got the dress in two sizes to make sure I knew what I needed and easily returned them the next day. Since they didn't have the color I wanted in the try- on sizes, I can now order my dress with confidence.

JJshouse made my daughters grade 8 graduation dress shopping beyond easy & affordable. With the $15 try on program, it is super easy to make sure the dress you pick out not only looks the way it does online but also fits great. 10/10 reccomend

To have the choice to receive the actual dresses to try on is a wonderful idea! Rather than order by looking at pictures only... the "try on at home" makes the decision so much easier! It's like having your own dress shop at home!

I was scared for the dress not to look liek the picture but omg is exactly and great quality, it fits perfect i guided my self for sizes using their size measuring guide!

My dress has said it’s been delivered it has not looked everywhere and checked with neighbours and they haven’t received it no one knocked also. I’ve emailed them but no reply. I have a wedding coming up in 2 weeks I’m not happy at all.

Their sizes are terrible and charging over £15 for delivery AND charging me for return is a rip off. Won’t shop here again. No choice for QR code for return either. Very outdated system compared to other retail online stores.

I ordered from JJ's house for the first time. I ordered a mother's dress for my son's wedding. The dress was exactly what I wanted. Shipping was very fast, and they communicated very well with the shipping time. I would definitely order from them again