JJ's House Reviews 11,078

The company justified that the amount they did not reimburse me was from the return shipment of $20.97, which is absurdly expensive. But they lied when they didn't inform us that we are obliged to pay a customs fee of $32.03. This should not be the responsibility of the customer but of the company that is exporting, they are passing on to the customer a cost that is theirs. A total fraud, I feel cheated, I lost $53.00 and I don't have any product. Dresses that have no quality at all. One of them looked more like a sweater than a dress.Don’t buy in this store NEVER

Was nervous about ordering from this site as its Chinese. However, the dress came & looked exactly like the pic on the website. Really good quality, heavy, beaded, finished well.

Note* order at least 2 sizes up from your usual size though. Thankfully we did that expecting the sizes to run small & were planning on it needing to be taken in but when it came it fit perfectly.

Would definitely use again.

Got a sample quickly that my daughter loved but wanted the same type of top but different bottom so took the chance and ordered in the color she chose and her measurements for custom sizing which was amazingly low cost btw
Got the dress before they said we would. It's beautiful and fits her perfectly.
We also got a bra which fit perfectly as well as a handbag, earrings, necklace,
All were great and a great price

I had a terrible experience from start to finish. First, my standard-size dresses took 23 days to arrive, shipped from Shanghai. During that time, I reached out multiple times via chat because the arrival date kept changing and was told they had “run out of lace,” which was incredibly frustrating given the lack of proactive communication (only 3 of 6 items were lace).

The return process was even worse. I attempted The ‘Happy Returns’ service numerous times over several days and it kept saying- “sorry, connection to Happy Returns service failed. Please try again later or try other shipping methods” which ultimately cost me $90 out of pocket to ship 4 items. According to the return policy, if you ship it yourself, the Happy Returns shipping fee should not be deducted—but it still was. And what’s worse two of the items the JJSHouse RMA return code listed an address that was in NJ and two items listed an address in KS. When I reached out *again* regarding the refund I was told the NJ address is not their address and I would not get refunded- literally from the Return Form PDF they generated in my ticket for these two items- unreal!

It took multiple chats, tickets, and emails just to receive a return code (not even a label), and I felt pressured to send everything back quickly to avoid missing the return window on nearly $800 worth of items. In the end, I didn’t even receive a full refund.

When I add up the cost of the dress I did keep, original shipping, return shipping, and the unexpected deductions and lack of refund, I ended up paying much more than I would have for a beautiful dress from a local New York boutique I had tried on.

Overall, this was a stressful and disappointing experience—especially as a bride. I would not recommend ordering from here. AVOID- if you plan to return anything!!! Additionally I tried to post this review on their site and they filtered it out- wouldn’t trust them or their responses.

In response to Jjshouse reply below-
Thank you for suggesting to- ‘contact our customer service on time if our customers have any problems with their orders or services. Please use the relevant channels on our website to resolve your concern.’ After my order in mid January I did contact customer service through your relevant channels on the website, we corresponded on 1/22, 2/5, 2/6, 2/7, 2/23, 2/24, 3/4, 3/5, 3/6, 3/7, and 3/8. There’s no need for you to verify my experience or try to do service recovery now that I’ve shared my honest experience.

My aim in writing my review is for others to avoid having to go through the disastrous experience I encountered, one that is similar to others’ experiences which are expressed here on Trustpilot. I also find it misleading that my 1 star review of items I purchased was left off your website and questions the authenticity of the reviews.

Again- AVOID Jjshouse if you think you may return things or don’t have 3 weeks to wait for the item to come in. Once you total the extra costs and customer service frustration-it’s just not worth the hassle!

Beautiful quality dresses, fast shipping!

My first order was lost in transit. AJJs house customer service was AMAZING! They sent a second dress expedited and it arrived and exceeded my expectations! The quality of every dress I have ever ordered from JJs house has never disappointed!

Mixed felling. The clothes can be better - the materials usually let them down and the sizing isn't accurate. Too expensive for the materials used.

One of the worst experiences I’ve ever had with ordering try on dresses. Ordered 4 try on dresses and returned all of them the next day. I bought the size and style that I needed on the same day that I returned the 4 try on dresses. Once returned they sent an email saying that I only returned 3 dresses when I in fact returned all of them. They charged me for a dress because they failed to actually look at the order and count each dress in each package. The order form was placed in the return package as directed and because one of the dresses didn’t have a tag on them, they didn’t scan it in. There wasn’t a tag on the dress when we tried it on, we had to look at the inside tag to verify the size. Beware of ordering from this company, they will charge you due to their own employee negligence. On top of this, their customer service is terrible and we will never buy from this company again!

Great delivery and dresses are amazing! I used the try on service for 6 dresses and they arrived as described.

LOVED the try on before you buy aspect! I didn't guess my size & fit correctly (even though I DID measure before my first order), so I was grateful to easily return the first dress (and, BOY was it easy!) and order my second try on dress (two sizes smaller) and make sure I had the right fit before ordering. (Plus, then it was cheaper to purchase 😉)

Great program for shopping! Thanx, JJ's House! I love my new dress!!

The dresses arrived quickly and they were all very nice quality. Checkout was relatively easy and having the return label in the package made returning the try-on dresses I was not keeping easy!!! When the need arrives, I will shop JJ’s again!! For now, I have the perfect Mother of the Groom dress for my son’s wedding in June!!!

Customer service keeps postponing the dispatch day so our daughter is unlikely to receive the flower girl dress before the wedding. They keep saying "have a nice day" in each message but not responding to my questions or concerns. Useless.

Great selection of dresses - very easy to order and try on at home. Far less stress than going to a high street shop. Excellent service would highly recommend.

The dresses were beautiful!

Ordered to my measurements and is a perfect fit. Great quality fabric. Communication with tracking and actually arrived early. Overall great service and product.

Scam company - tried a bridesmaid dress on in the London store, got sized up by them, ordered the exact dress in the same size from their email following the appointment which was the same style & size I tried on, and the measurements on the dress that's arrived are completely different. Disgusting customer services team who sent incredibly rude and aggressive messages when I asked how to initiate a refund - I wish I could post the screenshots of how they spoke to me! I also have been given to refund despite something obviously going wrong their end in the sizing between their sample sizes and what they are sending out for a delivery!

**Edit** following JJ's House's reply of their 14 day policy, which shows their disregard for UK law:

"How long do you have to return a faulty product?
The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it:

0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
30 days-six months: You must give the retailer one opportunity to repair or replace it before you can claim a refund."

I have contacted you within an appropriate timeframe, unfortunately it doesn't matter than this is outside of your own company policy as your company policy falls outside the UK Consumer Rights Act.

I will be pursuing further action based on the above law.

And when you have 5 bridesmaids who you managed to get together on the same date for the first time to get measured at a PAID appointment with you in December, you would think that would mean we would receive the same size dresses from you that they have been sized up for, as unfortunately distributing 5 dresses across the country within 14 days to get the girls to try them on again to check JJs House hadn't scammed us wasn't possible. Hence why my bridesmaids have only just been able to get their dresses from me to try on.

Once again terrible customer relations, no acknowledgement in their of the different sizing by them or the actions of their rude customer service team! Avoid avoid avoid!!

I used the try before you buy service to try two styles I liked. They said shipping would take 3 to 5 days. On day five I got a notification that my package was damaged and had to be repackaged. That was 10 days ago and my package still has not moved since that day customer Support refused point blank to help me all they did was repeatedly say we are pre-sales help we are pre-sales help we are pre-sales help. When I contacted after sales it takes them two days to reply to every email every single time all they said was I have to wait for the ship I asked multiple times for them to re-ship the items because I needed them if I was to decide on which one was going to be my wedding dress. They refused to re-ship the samples after a week of constant fighting every single day. They finally agreed to give me a refund. The dresses are gone, there is no way I’m going to order the actual dress I wanted in the colour and custom size that I wanted, if they can’t even ship a sample dress without messing it up.

The materials are good and shoes are comfy. It is the true size snd the products came in earlier than expected.

Loved the try on option. Shipment was fast and the dresses were beautiful. Only suggestion is to maybe have more sizes/dresses available for try on. There were several dresses that my daughter was interested in but unfortunately were not available for try on.

Brought 3 ties that didn't suit description, paid £45 for the 3 ties yet if I want to return them I will only get £22 back, what an absolute scam, they get their stock back and I lose out on over half of the original cost! Was going to buy other things for our wedding but after this I absolutely will not be using them again, terrible policy, if anyone is thinking about purchasing don't bother trying to return anything as you'll lose out on over 50% of what you paid!