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Jim Lawrence Lighting & Home Reviews 

2,959
•
TrustScore 5 out of 5

4.9

Lighting Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, often noting their longevity and stylish design. Many people also highlight the excellent customer service, describing staff as helpful, knowledgeable, and efficient. The delivery service is frequently mentioned as prompt, careful, and well-packaged, ensuring items arrive in pristine condition. Consumers appreciate the wide range of products, from lighting to ironwork and door furniture, all noted for their beautiful finish and classic appeal. Many reviewers also value the option to speak directly with team members for advice and support, making their purchasing experience smooth and reliable. This consistent quality and service lead many to return for future purchases.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the well-made,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the exceptional and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Users describe positive interactions with service, consistently highlighting its politeness, efficiency, and... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, well worth it. This is the second similar light installed with the first one installed over 15 years ago and other than the patina and cobwebs is looks impeccable. Also great delivery.... See more

Company replied

Rated 5 out of 5 stars

We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, promp... See more

Company replied

Rated 5 out of 5 stars

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Rated 5 out of 5 stars

We have just bought a new reading lamp from Jim Lawrence. We were very early customers of Jim Lawrence, when he was working from a forge in a farm in Stoke by Nayland, but its great that what we have... See more

Company replied

Company details

  1. Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

 

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.
 

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,959)

1,192 reviews in the last 12 months

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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Well packed

15 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Annie,

Thank you so much for taking your time to share your feedback. We're glad you order was has arrived. Our team works hard to dispatch our orders as efficiently as possible.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

I am very satisfied with the service…

I am very satisfied with the service from Jim Lawrence. All the staff went above and beyond to ensure the lamps were delivered to me in Germany. Unfortunately, Customs didn't quite see it that way. But in the end, they are all up now, and they are BEAUTIFUL!!! I am very happy! Thank you very much!

22 June 2026
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Reply from Jim Lawrence Lighting & Home

Thank you so much for taking your time to share your feedback. We are delighted that we were able to help with your order and that they're now up in your home.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Efficiency

Efficiency, speed of delivery, quality of product.

22 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Kathleen,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

The best natural fabrics I have found anywhere

My third pair of beautiful linen curtains from Jim Lawrence. The quality is superb. Thank you Jim Lawrence.

10 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jane,

Thank you so much for taking your time to share your feedback. We are delighted that you're happy with your new pair of curtains.

Best regards, the Jim Lawrence team.

Rated 3 out of 5 stars

Beautiful products but poor communication

Beautiful products as always but let down by the fact that they never replied to my email when I had a product query. The last time I emailed the response was very, very slow. You would expect more prompt communication when buying such a premium product...

9 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Kristine

Thank you so much for taking the time to share your feedback. We're delighted to hear that you've been happy with your products.

We sincerely apologise that you didn't receive a response to your email. We've checked our system to ensure it wasn't held up or missed on our end, and unfortunately, it doesn't appear to have reached us. We'd be more than happy to contact you separately to discuss your enquiry and make sure we can assist you.
Best regards, the Jim Lawrence Team

Rated 5 out of 5 stars

5 star…

I had an issue with an item and the team were prompt to resolve.

Easy to communicate with and excellent product range

19 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Kyle,

Thank you for taking the time to share your five-star review with us.

We apologise your product arrived with missing parts. We are delighted that our customer service team helped you efficiently with a replacement and resolved the issue swiftly.

If you require any further assistance regarding your replacement items, please do not hesitate to contact us via email on sales@jim-lawrence.co.uk or ring us on 01473 826969 Monday to Friday 9.30-5pm and speak directly to a member of our helpful sales team.

Rated 5 out of 5 stars

Professional!

Polite, friendly and efficient. We have never had a bad experience. Either Shen visiting your fabulous showroom or ordering on the phone.
Quality products. Excellent staff!

18 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Sylvia,

Thank you so much for taking your time to share your feedback. We are delighted that you've been happy with your experiences both in our showroom and over the phone.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

I enjoyed my visits to the showroom

I enjoyed my visits to the showroom, first to pick up a few fabric samples and then a second visit to order the fabric for my blinds and curtains. On both occasions I was looked after really well, would definitely recommend a visit to the showrooms!

11 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Sue,

Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your visits to our showroom.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Quality handmade ironwork

Love their products, great quality and great customer service

16 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Elle,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

GreatLove the lights this is the second…

Love the lights this is the second property we’ve put them in

4 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Caroline,

Thank you so much for taking your time to share your feedback. We are delighted that your Jim Lawrence journey continues with your new property.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great quality and service

This is the second time I’ve ordered from Jim Lawrence. I ordered a number of lights. The quality is excellent and I found the staff to be very helpful. No issues returning items and everything arrived promptly and well packaged.

9 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Helen,

Thank you so much for taking your time to share your feedback. We're glad that we were able to help with your Jim Lawrence experience. We understand that sometimes you need to see items in person to know if its a match for your space.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Wonderful quality

Always a delight to receive the high quality and beautiful lamps from this company and they arrived very quick. Thank you, they look stunning:)

10 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Bridget,

Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your new lamps.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great Product, fabulous customer service

We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, prompt, efficient delivery. Well made, stylish items built for longevity. Totally recommend!

10 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Serena,

Thank you so much for taking your time to share your feedback. We are delighted that you have been a Jim Lawrence fan since the beginning. We are also glad that we were able to enhance your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Wonderful quality products and…

Wonderful quality products and excellent customer service

16 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jacqueline,

Thank you so much for taking your time to share your feedback. We are delighted that we were able to help with your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Quick easy purchase and delivery

Quick easy purchase

16 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Cheryl,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Very beautiful

Very beautiful, high quality and well priced

9 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Amelia

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Chandler Coat Hook Racks.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent all round

Excellent all round. They have great products.
The only thing, we have customs to pay on delivery. This could be avoided by going through Belfast?

16 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Aidan

Thank you so much for taking your time to share your feedback. We are glad to hear you are happy with the products purchased. Yes I am afraid International (ROI) shipments do not pay UK VAT but customs and duties are payable upon delivery. If we were to ship to Northern Ireland, as this is part of the UK there would not be any customs but you would have to pay UK VAT.

If you do place another order in the future and would like to discuss this further, please do not hesitate to contact us.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

A beautiful range of lighting

A beautiful range of lighting, very well made in their workshop next door.
The showroom is spacious and the sales staff very helpful and knowledgeable.
Although a fair distance from where I live the visit was extremely worthwhile.
I am delighted with my purchase.

24 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Mary,

Thank you so much for taking your time to share your feedback and for visiting our Showroom. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Delivery on time.Quality of product ie…

Delivery on time.Quality of product ie excellent.There was a.Very wide range of sizes to choose from.

9 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Bernadette

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great customer service

Great customer service

8 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Anne,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

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