Jim Lawrence Lighting & Home Reviews

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4.9

Lighting Store

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Review summary

Created with AI, based on recent reviews

Looking at 1,229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stylish design of the products, noting their longevity and craftsmanship. The customer service is frequently highlighted as excellent, with staff being helpful, knowledgeable, and efficient, often going above and beyond to assist. Reviewers also appreciate the prompt and careful delivery, with items arriving well-packaged and often sooner than expected. However, some customers experienced issues with courier services, including lost parcels and inconvenient delivery locations, despite the company's efforts to resolve these problems. A few other people also felt that communication could be more prompt for premium products, and some found minor discrepancies in product sizing or missing components.

What people talk about most

Product

Users consistently express satisfaction with the product quality, often highlighting items as well-made,... See more

Quality

Customers consistently note positive experiences with quality, frequently describing items as well-made,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and outstanding from... See more

Customer service

People report positive experiences with customer service, consistently highlighting excellent and helpful... See more

Reviews shaping this summary

We first bought light fittings for our new home from JL in 1999 and they still look fantastic. We came back this year to update with brass shades which are just gorgeous. Really helpful staff, promp... See more

Company replied

Good experience & know how in Pimlico Rd shop helped me shortlist wall lights. Order process was straight forward & the price differential for the fabric we chose was thankfully minimal. Shades arri... See more

Company replied

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

While more expensive than imports, we are trying to buy British as much as possible in the renovation of our 200 year-old weavers' cottage. What we have found and come to really value is the quality... See more

Company replied

Company details

Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.

Contact info

The Ironworks, IP7 6BQ, Ipswich, United Kingdom
01473 826685
sales@jim-lawrence.co.uk
jim-lawrence.co.uk

4.9

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10 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 1, 2026

Dear Serena,

Thank you so much for taking your time to share your feedback. We are delighted that you have been a Jim Lawrence fan since the beginning. We are also glad that we were able to enhance your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Jun 30, 2026

Wonderful quality products and…

Wonderful quality products and excellent customer service

16 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 1, 2026

Dear Jacqueline,

Thank you so much for taking your time to share your feedback. We are delighted that we were able to help with your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Jun 30, 2026

Quick easy purchase and delivery

Quick easy purchase

16 June 2026

Reply from Jim Lawrence Lighting & Home

Jul 1, 2026

Dear Cheryl,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 30, 2026

Very beautiful

Very beautiful, high quality and well priced

9 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 30, 2026

Dear Amelia

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Chandler Coat Hook Racks.

Best regards, the Jim Lawrence team.

Jun 30, 2026

Excellent all round

Excellent all round. They have great products.
The only thing, we have customs to pay on delivery. This could be avoided by going through Belfast?

16 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 30, 2026

Dear Aidan

Thank you so much for taking your time to share your feedback. We are glad to hear you are happy with the products purchased. Yes I am afraid International (ROI) shipments do not pay UK VAT but customs and duties are payable upon delivery. If we were to ship to Northern Ireland, as this is part of the UK there would not be any customs but you would have to pay UK VAT.

If you do place another order in the future and would like to discuss this further, please do not hesitate to contact us.

Best regards, the Jim Lawrence team.

Jun 30, 2026

A beautiful range of lighting

A beautiful range of lighting, very well made in their workshop next door.
The showroom is spacious and the sales staff very helpful and knowledgeable.
Although a fair distance from where I live the visit was extremely worthwhile.
I am delighted with my purchase.

24 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 30, 2026

Dear Mary,

Thank you so much for taking your time to share your feedback and for visiting our Showroom. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 30, 2026

Delivery on time.Quality of product ie…

Delivery on time.Quality of product ie excellent.There was a.Very wide range of sizes to choose from.

9 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 30, 2026

Dear Bernadette

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 29, 2026

Great customer service

8 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 30, 2026

Dear Anne,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 29, 2026

Excellent quality

Ordered made to measure brass cafe curtain pole and it was exactly as requested and excellent quality. Order arrived within stated delivery time frame and customer service was quick to respond when i had a query.

15 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 30, 2026

Dear Sally

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience and the Café Curtain Pole you ordered.

Best regards, the Jim Lawrence team.

Jun 28, 2026

Great customer service and lovely…

Great customer service and lovely products.

12 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 29, 2026

Dear Sarah,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 28, 2026

wall light shades

Quick delivery, packed well and reasonably priced for linen shades

12 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 29, 2026

Dear Deborah,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shades.

Best regards, the Jim Lawrence team.

Jun 27, 2026

Great products

Great products, well made, quick and secure delivery.

8 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 27, 2026

Dear Christopher,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 26, 2026

Karen was very kind and couldn’t have been more helpful. For someone like me in her dotage, speaking to a real live human being is wonderful.

11 June 2026

Reply from Jim Lawrence Lighting & Home

Jun 25, 2026

Dear Jan

Thank you so much for taking your time to share your feedback about our colleague Karen. We're glad we could help you with your order.

Best regards, the Jim Lawrence team.

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