JF Law Limited Reviews 984

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting their ability to explain processes clearly and provide support. Many people appreciate the efficient handling of their claims and the excellent customer service, noting quick response times and constant updates throughout their cases. However, some customers reported dissatisfaction with communication, mentioning difficulties in getting updates or having calls returned. A few also experienced issues with cases being passed between different staff members, leading to delays and a lack of continuity.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Claim

Reviewers mention positive feedback about claim. Many customers express satisfaction with the handling of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, efficiency,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me. I want to especia... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more

Rated 5 out of 5 stars

My 1st impressions of JF LAW and their initial interview was positive I spoke to someone there called Zozan. She was extremely helpful and explained properly everything I needed to know, I felt compl... See more

Rated 5 out of 5 stars

Reece from JF Law was professional, responsive, and highly knowledgeable on GDPR data breach matters. She handled the situation efficiently, explained everything clearly, and gave practical advice th... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

984 reviews

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1-star

Replied to 6% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I will ALWAYS recommend JF Law because of Lucy and Kaitlyn!

I have had a lovely experience with JF law, personal injury solicitors. I had the pleasure of speaking with and working with Lucy Bramwell, and then Kaitlyn Scott, both in which did an exceptional job! Always kept me up to date with the progress on my claim and also worked very hard to keep up with time management and chased up any delayed paperwork from another company. Both Lucy and Kaitlyn were so easy to speak with, very down to earth and understanding. There was no judgement, just genuine support from both. I will always recommend JF Law due to the women I was assigned with being so absolutely lovely, they are both a wonderful asset to the company and the company should feel absolutely honoured for having such hard working, dedicated and honest employees. I wish all the best to both of them, they have made me incredibly happy with the outcome of my claim and now I can finally start healing and close that chapter of my life.

JF Law is an honest, reliable company who has such exceptional employees who work very hard and provides a very professional and friendly service. ⭐⭐⭐⭐⭐Thank you so much Lucy and Kaitlyn for your dedication to my claim!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend JF Law Limited

I highly recommend JF Law Limited, especially Andrew Austin, for anyone needing help with a personal injury claim. From start to finish, Andrew was professional, supportive, and always kept me informed about what was happening with my case.
He explained everything clearly and made the whole process much less stressful than I expected. I always felt confident that my claim was being handled properly, and nothing was ever too much trouble when I had questions.
Thanks to Andrew’s hard work and dedication, I achieved a great outcome with my claim, and I’m very grateful for all his help. I wouldn’t hesitate to recommend JF Law to anyone needing legal support.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Failed to disclosed financial offers and lost me £10k

From start to finish, Dreadful. Really slow in all correspondence, and dragged out a very simple car crash injury claim for nearly 3 years. At the end due to their negligence in not completely the court disclosure correctly I lost out on about £10k. Even worse, there was an out of court settlement made that JF Law never told me about and I would have been happy to accept. Honestly, a truly awful experience, that cost me a lot of money.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. They change staff so often it's unbelievable. No one ever knows what's going on with your case because the handlers are always different. They can't even keep the valuation straight – one story one day, another the next. Definitely not worth the money we pay."

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with JF Law

I had a great experience with JF Law. From the initial consultation to the final resolution, their team was professional, attentive, and very helpful. They explained everything clearly and made the process smooth and stress-free. I felt confident and supported throughout. I highly recommend JF Law to anyone looking for trustworthy and effective legal assistance.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good

Andrew Austin dealt with my claim, cannot fault him, polite and professional and (importantly, I am self-employed as well as employed and often busy!) chased me up when I had forgotten to respond to emails.

JF Law were successful in gaining me my money from a supermarket who refused anything more than a token payment, after their mistake left me with an expensive dental injury.

Very happy overall.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Accident claim

You delt with my case professionally and answered all my questions and I'd just like to say thankyou very much what Tracy Chick and michael higgins did for me

7 January 2026
Unprompted review
Rated 5 out of 5 stars

My service with JF Law was very good

My service with JF Law was very good, this was mainly due to Ellie Lamey. Ellie kept me updated throughout the process and was always helpful with any questions that I had. My claim was successful and I'm extremely happy with the service provided.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Interesting at the beginning until you meet the whole team

I had the opportunity to speak with Michelle, who was exceptionally supportive and reassuring. At that initial stage, I felt encouraged and confident in the process. However, it was still early, and my overall experience changed after engaging with the wider team.

While my case was received positively, reviewed, and initially accepted, I was later informed that they would not be able to proceed under a Conditional Fee Agreement (CFA). Instead, I was advised that I would need to fund the claim privately.

This outcome suggests that JF Law Ltd may be better suited to handling more straightforward and less complex matters. Cases that are dynamic, contentious, or legally intricate appear to fall outside their operational scope.

That said, I appreciated the fact that this position was communicated at an early stage, allowing me to make informed decisions without prolonged uncertainty. In my view, legal practitioners who are reluctant to engage with challenging or controversial cases may not be positioned to drive meaningful change or robust advocacy.

Reflecting on this experience has also reminded me how much I value legal practice and the intellectual challenge it brings; I do miss being actively involved in it.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently worked with JF Law and had…

I recently worked with JF Law and had the pleasure of being assisted by Kerrie. From start to finish, the communication was seamless and highly professional. Kerrie made the process feel straightforward and kept me updated every step of the way. If you’re looking for a firm that delivers results with a personal touch, I highly recommend them

1 February 2026
Unprompted review
Rated 5 out of 5 stars

JF Law

Would like to thank JF Law Limited for their help with my claim. Was simple easy and they had me in the loop with every piece of information they received. Quick and easy and I would highly reccomend! Special mention to Tracy Chick who was amazing throughout, you were amazing!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

The service I received was outstanding

The service I received was outstanding. Gemma Shields went above and beyond to ensure my accident claim was handled quickly and fairly. They were always available to answer my questions and genuinely cared about my wellbeing. I highly recommend them to anyone needing expert legal help after an accident.

17 March 2026
Unprompted review

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